Customer Experience Mapping Course in Singapore
Customer Experience Mapping Course in Singapore
As someone working in your company for so long, you know you are doing well, considering the services you have offered for years now. But were you ever curious about how customers view your service from their standpoint? Learn more about Customer Experience Mapping, and how you can use it to better understand your customers to serve them better.
This Customer Experience Mapping workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Experience Mapping.
All Staff Within An Organisation
The ideal group size for this Customer Experience Mapping course is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Customer Experience Mapping workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Below is the list of course benefits of our Customer Experience Mapping course
- Enables the organizations to identify the buying experience of customers and trends
- Identify the weaknesses and shortcomings for improving the customer experience
- Enables stronger team building
- Enables different departments of marketing, sales and customer services to work together
- Improves enthusiasm in employees for more rewarding career path
Below is the list of course objectives of our Customer Experience Mapping course
- Understand the concept of customer experience mapping
- Discuss in detail about the customer surveys
- Understand the linkage of social media and website analytics
- Analyze the product and service reviews
- Discuss the employee feedbacks
- One-on-one interview with buyers
- Adopt the best practices of organizations
Below is the list of course content of our Customer Experience Mapping training course
- What is customer experience mapping?
- How it boosts the sales and profitability of organization?
- How it assists in setting the right prices?
- What are customer feedbacks?
- How to use social media for customer experience mapping
- Case studies and group discussions
Each participant will receive the following materials for the Customer Experience Mapping course
Customer Experience Mapping Learner’s Guide
Customer Experience Mapping Key Takeaways Notes
Customer Experience Mapping Essentials Ebook
Customer Experience Mapping Course Handouts
Customer Experience Mapping 30-Day Action Plan
Customer Experience Mapping MindMaps Pack
Customer Experience Mapping PPT Slides Used During Course
Customer Experience Mapping Long-Term Memory Flashcards Pack
Customer Experience Mapping E-Learning Course
Customer Experience Mapping Online Video Course
Customer Experience Mapping Essentials Audiobook
Customer Experience Mapping Infographics Pack
Each course participant will receive a certification of training completion
There are 3 pricing options available for this Customer Experience Mapping training course. Course participants not in Singapore may choose to sign up for our online Customer Experience Mapping training course.
We have the following discounts, fundings & subsidies for this Customer Experience Mapping training course
Our Trainers are Subject Matter Experts
Contact us for the latest Customer Experience Mapping course schedules:
Phone: +65 6817 2530
Request for this Customer Experience Mapping course brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.