Customer Experience Mapping Course in Singapore

About This Customer Experience Mapping Training Course

Customer Experience Mapping Course in Singapore

As someone working in your company for so long, you know you are doing well, considering the services you have offered for years now. But were you ever curious about how customers view your service from their standpoint? Learn more about Customer Experience Mapping, and how you can use it to better understand your customers to serve them better.

Who Should Attend This Customer Experience Mapping Workshop

This Customer Experience Mapping workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Experience Mapping.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Experience Mapping Training Program

The ideal group size for this Customer Experience Mapping course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Customer Experience Mapping Skills Course

The duration of this Customer Experience Mapping workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Customer Experience Mapping Course Benefits

Below is the list of course benefits of our Customer Experience Mapping course

  • Enables the organizations to identify the buying experience of customers and trends
  • Identify the weaknesses and shortcomings for improving the customer experience
  • Enables stronger team building
  • Enables different departments of marketing, sales and customer services to work together
  • Improves enthusiasm in employees for more rewarding career path

Customer Experience Mapping Course Objectives

Below is the list of course objectives of our Customer Experience Mapping course

  • Understand the concept of customer experience mapping
  • Discuss in detail about the customer surveys
  • Understand the linkage of social media and website analytics
  • Analyze the product and service reviews
  • Discuss the employee feedbacks
  • One-on-one interview with buyers
  • Adopt the best practices of organizations

Course Content For This Customer Experience Mapping Training Course

Below is the list of course content of our Customer Experience Mapping training course

  • What is customer experience mapping?
  • How it boosts the sales and profitability of organization?
  • How it assists in setting the right prices?
  • What are customer feedbacks?
  • How to use social media for customer experience mapping
  • Case studies and group discussions

Customer Experience Mapping Value Added Materials

Each participant will receive the following materials for the Customer Experience Mapping course

Customer Experience Mapping Learner’s Guide

Customer Experience Mapping Key Takeaways Notes

Customer Experience Mapping Essentials Ebook

Customer Experience Mapping Course Handouts

Customer Experience Mapping 30-Day Action Plan

Customer Experience Mapping MindMaps Pack

Customer Experience Mapping PPT Slides Used During Course

Customer Experience Mapping Long-Term Memory Flashcards Pack

Customer Experience Mapping E-Learning Course

Customer Experience Mapping Online Video Course

Customer Experience Mapping Essentials Audiobook

Customer Experience Mapping Infographics Pack

Customer Experience Mapping Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Customer Experience Mapping training course. Course participants not in Singapore may choose to sign up for our online Customer Experience Mapping training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Customer Experience Mapping training course

Course Facilitator

Our Trainers are Subject Matter Experts

Our subject matter experts stimulate discussions, generates ideas, foster curiosity and excitement among all of our training participants. All of our trainers have a minimum of 10-20 years in the training industry.

Upcoming Customer Experience Mapping Training Course Schedule

Contact us for the latest Customer Experience Mapping course schedules:

Phone: +65 6817 2530



Will This Course Be Sponsored By Your Organisation?

Download Customer Experience Mapping Course Brochure

Request for this Customer Experience Mapping course brochure. Fill up the short information below and we will send it to you right away!

Immediate Results

KTI Training Methodology ™

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406


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