Administration Courses Singapore

Training Courses for Administrative Professionals. Knowles Training Institute Delivers Office Administration Course, Short Administration Courses, Administration Training Courses in Singapore.

Administration Courses Singapore

Administration Courses Singapore. Administration Courses. Administration Courses in Singapore. Administration Course. Administration Workshops  Singapore.

Administration is the area of activities connected with planning, organising and supervising the way that an organisation or companies functions. Business administration is the administration of a business. It includes all aspects of managing and supervising business operations. From the view of leadership and management, it also covers fields that include finance, accounting, project management and marketing. The administration of a business involves the performance or management of business operations and decision-making, as well as the effective group of people and other resources to direct activities towards common goals and objectives. In general, “administration” relates to the broader management function, including the associated finance, personnel and MIS services.

Administration can transfer to the bureaucratic or operational performance of routine office tasks, normally internally oriented and reactive as compared to being proactive. Administrators, speaking broadly, engage in a common set of functions to meet an organisation’s goals. Henri Fayol (1841-1925) called these “functions” of the administrator as “the five elements of administration”. Sometimes producing output, which includes all of the processes that create the product that the business sells, is added as a sixth element. Alternatively, some studies view management as a subset of administration, specifically associated with the technical and operational aspects of an organisation, and distinct from executive or strategic functions.

Administration Courses Singapore 1: Office Administration Course

An office administrator has the duty of ensuring that the administrative activities in a business run efficiently, by implementing structure to other employees throughout the company. These office activities can range from being accountable for the management of human resources, budgets & records, to tackling the role of supervising other employees. These responsibilities can differ depending on the employer and level of education.

Administration Courses Singapore 2: Administrative Support Course

An individual responsible for providing various kinds of administrative assistance is called the Administrative Assistant, Admin Assistant, or sometimes an Administrative Support Specialist. Admin assistants do clerical duties in almost every industry. Certain administrative assistants, such as those in the legal industry, maybe more specific than others. Most administrative assistant duties orbit around managing and distributing information within an office. This commonly includes answering phones, taking memos and maintaining files. Administrative assistants may additionally be in charge of sending and receiving correspondence, as well as receiving clients and customers.

Administration Courses Singapore 3: Archiving and Records Management Course

Records management is liable for the efficient and orderly control of the creation, receipt, maintenance, use & organisation of records, including processes for capturing & maintaining evidence of & information concerning business activities & transactions in the form of records.

Administration Courses Singapore 4: Basic Bookkeeping Course

Bookkeeping is the recording of financial transactions & is a component of the process of accounting in business. Transactions involve purchases, sales, receipts, & payments by a person or a company. There are various standard methods of bookkeeping, including the single-entry & double-entry bookkeeping systems. While these may be seen as “real” bookkeeping, any process for recording financial transactions is a bookkeeping method.

Administration Courses Singapore 5: Business Etiquette Course

The ability, in a place of business, to present yourself such that you get others relaxed around you and are regarded seriously, is known as business etiquette skill. It is, in fact, the ability to satisfy the explicit as well as implicit standards or expectations of individual behaviour that is set in order to help the interaction between people in the workplace and nurture a jointly civil atmosphere. Business etiquette skills comprise but are not limited to showing courtesy and respect towards one’s coworkers and employers. Explaining the self-control needed for a particular job, as well as expressing one’s understanding of various business situations without treating others with disdain, is fairly crucial for mastering the business etiquette skills.

Administration Courses Singapore 6: Meeting Management Course

Meetings are too frequently the most unpleasant and least productive part of a manager’s day. When done well, meetings can be an efficient and effective tool for communication and decision making. Sessions can also provide a portrayal of a company’s decision-making method as well as the structure in place to monitor and reach its goals.

Administration Courses Singapore 7: Minute-Taking Course

Minutes, also identified as minutes of meeting, abbreviation MoM, protocols or, informally, notes, are the instant written record of a meeting. Minutes normally detail the events of the meeting and can comprise of a list of attendees, a statement of the issues deemed by the participants, and related responses or decisions for the problems.

Administration Courses Singapore 6: Personal Productivity Course

The best productivity method can make a tremendous contrast in your work. A friction-less workflow can take you from being overwhelmed, unfocused, & unproductive to feeling calm, in control, & equipped to take on even the most significant projects. The great news is, new techniques are being developed, twitched, and shared all the time. There’s bound to be a method out there that fits your unique personality and projects. But wading through the thousands of articles about different productivity systems can be a massive time commitment — time you could be using actually to get things done.

Administration Courses Singapore 7: Telephone Etiquette Course

Proper telephone etiquette an essential facet of communication, since you represent not only yourself but often your organisation and your department. Remembering to use good telephone etiquette, whether answering or making calls, leaves your respondents with a positive impression of you, your company in general.

Administration Courses Singapore 8: Time management Course

Time management is the method of planning & exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity. It requires a juggling act of various demands upon a person relating to work, social life, family, hobbies, personal interests & commitments with the finiteness of time. Using time efficiently gives the person “choice” on spending, managing activities at their own time and expediency. Time management can be accomplished by a range of tools, skills, & techniques used to manage time when performing specific tasks, projects, & goals complying with a due date. Initially, time management related to just business or work activities, but eventually, the term broadened to include personal events as well. A time management method is a designed combination of processes, techniques, tools. Time management is usually a requirement in any project development as it determines the project completion time & scope. It is also crucial to understand that both technical & structural differences in time management exist due to variations in cultural concepts of time.

Administration Courses Singapore 9: Taking Initiative Course

Researchers Doris Fay & Michael Frese define initiative as “work behaviour described by its self-starting nature, its proactive approach, and by being persistent in surmounting difficulties that arise in pursuit of a goal.” When you exhibit initiative, you do things without being told to do so; you find out what you need to know on your own; you keep going when things get difficult, and you recognise and take advantage of chances that others pass on. You act, rather than reacting, at work. Some of us have seen the initiative in progress. Perhaps you’ve seen a young manager who fills her boss’s shoes when she’s sick, and the rest of the team is uncertain what to do, or perhaps you’ve seen a team member proposing a process reform plan to the executive board. The initiative has become increasingly important in today’s workplace. Companies want employees who can think on their feet and take action without waiting for someone to tell them what to do. After all, this sort of flexibility and courage is what pushes teams and companies to innovate and to overcome competition.

Administration Courses Singapore 10: Business Writing Course

You write on the job all the time. Proposals to clients, emails to senior executives, a constant flow of memos and notes to colleagues. But how can you guarantee that your writing is as sharp and compelling as possible? How do you get your communications stand out from the rest? Business writing is an exciting form of writing. It’s highly pragmatic. Developing your business writing can thrust both careers and businesses in a good direction. It is the channel that carries nearly all business work and insight and interaction. It flows up, down, laterally, internally, and externally to customers. It’s the foundation of a business. Business writing is a type of writing that seeks to elicit a business response. It’s a purposeful piece of writing that provides relevant information to help a reader know something or do something. It must be substantive, clear, correct, and easy to scan. Practical Business Writing develops the writing skills of individuals to empower them to communicate efficiently. This business writing course aims to equip training participants with the skills to write clearly, concisely and correctly.

Administration Courses Singapore 14: Organisational Skills Course

Organisational skills are deemed necessary for any employee, but several, more specific skills together give a person “strong organizational skills.” Someone with powerful organisational skills is usually considered to have the ability to manage his duties through wise planning, time optimisation, detail adjustment and prioritisation. Your ability to see a project through smoothly from early planning to completion will certainly be noticed in your company.

Administration Courses Singapore 15: Personal Assistants Course

As an essential member of the team, a skilled secretary must keep high levels of service delivery to achieve the company’s objectives. This personal assistant course highlights the importance of the role and aims to prepare personal assistant with the necessary information to handle their duties and manage the demands of their role successfully. Our assistant and Secretarial Training is designed to provide comprehensive training for a full range of secretarial skills and functions. In business, personal assistant and secretaries can often have similar roles that can cross over; however, there are some differences in terms of responsibility. Generally speaking, a secretary may also be known as a receptionist. They are usually the initial point of contact in an organisation for people contacting an office, directing calls or showing people visiting in person where they need to go. A secretary’s work is often clerical and administrative, involving typing, record keeping and data entry. They can report to one or multiple people and will generally be lower down the organisational chain than a personal assistant. A personal assistant is a more senior position, answering directly to a specific person, often high up in the company structure. A personal assistant will assist this professional with their daily tasks, by organising meetings, managing their boss’s time, responding to phone calls directed to them and taking down notes. Some personal assistants can also carry out other functions for their managers or boss such as organising accommodation and transport or even buying items they require.

Administration Questions

Administrative work can incorporate a variety of tasks. Administrative workers are those who contribute assistance to a company. This support includes general office management, answering office phones, speaking with customers, assisting management, clerical work (including maintaining records and date entry), or a variety of other tasks. 

Because administration is such a wide category, there are several different administrative job titles. Some of those titles, like “administrative assistant” and “program administrator,” attribute to jobs with very comparable duties. Nevertheless, some job titles describe very diverse types of jobs. Administrative work can include a wide variety of duties. Administrative workers are those who give support to a company. This assistance might include general office management, answering phones, speaking with clients, supporting an employer, clerical work (including preparing records and entering data), or a mixture of other tasks.

An administration department is responsible when it comes to providing administrative assistance in certain areas of a business or organization: human resources, payroll, procurement, and communication. The purpose of an administration department is to hold all departments within a company operating at the highest capacity.

The everyday duties of operating a business require time and expertise. The administrative department of an organization can provide systematic and sometimes technical support in all areas of an organization without any interference in services. 

Administrative employees are the backbone of 99% of corporate companies, performing the kinds of tasks necessary for companies to function and operate but which can be too time-consuming for managers to perform.

An example: Data Entry

Data entry is the act of entering and recording information from a book or page into a computer database by sometimes, manually entering data from one software application into another.  

Although their titles are frequently applied interchangeably, secretaries and administrative assistants perform different jobs. Their responsibilities may sometimes overlap, but in most organizations, an administrative assistant has a higher degree of accountability than a secretary does.

Major Basic Functions of Administration:

  • Planning
  • Organization
  • Direction
  • Control

The key differences between Management and administration:

  • Management is an activity of interest and practical level, whereas Administration is a high-level venture.
  • The Administration describes as an act of serving the whole organization by a group of people, whereas Management is a system of handling people and things internally in the organization.
  • Administration focuses on making the best possible utilization of the organization’s resources. On the other hand, Management focuses on managing people and their work.
  • While Management focuses on policy implementation, policy formulation performs the Administration.

Administrative professionals represent a fundamental part of holding a team together, and a lot of organisations would fall apart without them. Professionals who possess well-developed administrative skills support to ensure the organisation runs efficiently and create a critical factor in the management of projects and growth initiatives. Functions such as office manager, customer service officer and human resources administrator need specific skills to guarantee they can support staff and meet the team’s needs.

The Robert Half Salary Guide aids in establishing not just what administrative staff should be paid, but also what skills are required for the job. There is no such thing as a ‘typical’ administrative role. Businesses are always looking for administrative professionals who fit in particularly with their unique corporate goals and culture. Nonetheless, there is a number of must-have abilities that are at the top of the list for most organisations. Below is the most sought-after administrative skills for any prime candidate in this field. Having a great handle on the following administrative skills will not only permit you to perform your duties effectively and efficiently but will assist in developing your career, making you a more sought-after candidate for employers.

The 7 Must-Have Skills That Administrators Need are:

  1. Microsoft Office
  2. Communication Skills
  3. The Ability To Work Autonomously
  4. Database Management
  5. Enterprise Resource Planning
  6. Social Media Management
  7. Strong Results Focus

As an office assistant, you will be tasked with general office duties such as collecting and distributing mail, greeting clients, and assisting other staff like managers and the office administrator. As an office administrator, you will need to have experience with a number of computer programs and office management processes, which will make you invaluable in any office environment. You’ll have opportunities for salary increases and promotions, and at some point may find yourself working in a highly rewarding role that you love.

Admin assistants perform administrative duties in all industries. Some administrative assistants, like those in legal enterprise, maybe more qualified than others. Most administrative assistant duties rotate around handling and distributing information within an office. This generally entails answering phones, taking memos, and maintaining files. Administrative assistants are usually also in charge of sending and receiving messages, as well as greeting clients and customers.

Admin assistants complete clerical duties in almost all industry. Some administrative assistants, for example like those in the legal industry, perhaps more specialised than others. Most administrative assistant duties rotate around managing and distributing information inside an office. This usually includes answering phones, taking memos and maintaining files. Administrative assistants may likewise be in charge of sending and receiving messages, as well as receiving clients and customers.


Admin assistants in certain offices may be entrusted with monitoring and recording expenditures. Duties can range from creating spreadsheets to reporting expenses to an office manager. As such, some administrative assistants must be required to be knowledgeable in office bookkeeping software, such as MYOB and Microsoft Excel.

Planning and scheduling

Planning events like board meetings and luncheons can also be the responsibility of admin assistants. This may require researching vendor prices or inquire about participants’ availability. Some other duties may include scheduling appointments as well as preparing presentation materials.


Admin assistants may further help office members with documentation. Apart from storing, organising and managing files, assistants may be required to type, edit and proofread documents. Some assistants may be required to take dictation as well as to record the minutes of meetings

The main difference is the level of duty. Clerical jobs are almost always entry-level positions with few requirements for previous education or training. Secretarial or clerical roles cover duties such as sorting mail, filing documents, greeting customers, and responding to phone calls. Administrative positions requires education and training for more complex tasks and a higher level of responsibility.


  • President of the United States and the individuals he appoints to support him.
  • Principal in the school managing the faculty and staff and employing the rules of the school system.

5 Principles Of Administration:

  • Unity Of Command
  • Centralization
  • Separation Of Powers
  • Chain Of Command
  • Planning

Several skills makes for an exceptional office administrator. They include Organization and Time Management., Communication, Leadership, Computer Know-How, Customer Service.

Office assistants are trained to produce a wide range of clerical and also administrative tasks in several kinds of office settings. They may go by other related designations, such as administrative assistant, office clerk, or secretary. In general, their purpose is to support other staff members in the office and take care of the various tasks necessary to allow the office to run efficiently. Although special duties vary by the kind of office they work in and the needs of that specific day.

Top 10 Skills Of An Administrative Assistant:

  • Verbal & Written Communication
  • Time Management
  • Strategic Planning
  • Resourcefulness
  • Detail Oriented
  • Being Able To Anticipate Needs
  • Adept In Technology
  • Organizational Skills
  • Confidentiality
  • Dependability & Reliability

An administrative assistant’s role is to help manage an office and assist the operations of secretaries, office clerks, and receptionists. As an admin assistant, you take on more responsibilities and must be able to multitask to accommodate  the needs of an office while an office assistants are trained to produce a wide range of clerical and also administrative tasks in several kinds of office settings. They may go by other related designations, such as administrative assistant, office clerk, or secretary. In general, their purpose is to support other staff members in the office and take care of the various tasks necessary to allow the office to run efficiently.

Here is what a standard admin assistant job scope looks like:

  • Duties such as filing, typing, copying, binding, scanning etc.
  • Organising travel arrangements for senior managers.
  • Writing reports and emails on behalf of other office staff.
  • Booking conference calls, rooms, taxis, couriers, hotels etc.
  • Processing accounts sheets and invoices.
  • Monitoring stationary levels and ordering office supplies.

There are usually no educational requirements to become an administrative assistant other than a high school diploma or GED, formal education programs are available. Some employers may require an associate’s degree.

You do not high qualifications to become an administrative assistant, though, you will usually be expected to have a diploma, at least.

Although not compulsory, you could take a course in business administration prepare you for work. You may also be able to start this job through an apprenticeship scheme or as an intern.

5 Tips For Administrative Assistants To Stay Organized:

  • Block Off Some Time Each Day To Organize
  • Declutter
  • Use The Calendar
  • Create An Inbox And Follow-Up Box
  • Clean The Clutter

This could vary depending on different countries. The salary for an Administrative Assistant on average is reported to be SGD 1,946 per month in Singapore. However, depending on your experience, qualifications and job scope provided by the organization, you can earn up to SGD 3,500 per month in Singapore.

The roles admin assistants play in an company serve as stepping stones to advancement, they are also known as the backbone of every organisation. Because the tasks they perform usually includes communicating with clients directly, research and negotiations, assistants are often placed to understand the full scope of what an organization does and where it may be heading towards–and to follow their company’s upward trajectory.
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