Telephone Etiquette Course in Singapore

About This Telephone Etiquette Training Course

Telephone Etiquette Course in Singapore

About This Course

In most of today’s business, the first contact with clients is usually through calls or text. Hence, telephone etiquette cannot be neglected. Transactions over the phone could offer countless possibilities for business. As a marketing strategy, it could attract a large demographic of customers. Incompetent or rude employees could result in dissatisfied or offended customers while polite and reliable ones encourage customers to avail of the services again.

There is a reason why, despite the options of leaving a message through e-mail or any social media sites, many callers still prefer the use of direct calls. Calls provide prompt, straightforward answers without taking the time to read a mile-long manual or understanding difficult instructions. Some people are auditory in gaining information or learning. Hearing from a competent voice is easier to take in and answers inquiries faster.

Telephone etiquette is not limited to telephone use only. With the present technology advancing the role of customer service, these etiquettes can be employed in any digital contact with the business. Learning these skills will give a big impact to the reputation of a company.

Who Should Attend This Telephone Etiquette Workshop

This Telephone Etiquette workshop is ideal for anyone who would like to gain a strong grasp and improve their Telephone Etiquette.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Telephone Etiquette Training Program

The ideal group size for this Telephone Etiquette course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Telephone Etiquette Skills Course

The duration of this Telephone Etiquette workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Telephone Etiquette Course Benefits

Below is the list of course benefits of our Telephone Etiquette course

  • Develops the participant’s tactfulness and courteousness which are key traits in telephone etiquette
  • Leaves a good impression of the company and individually on the caller
  • Increases the number of clients, prospective clients, and repeat orders due to persuasive, helpful, and engaging call handlers
  • Develops the participant’s skill in mediating and resolving conflicts with diplomacy
  • Makes the callers or customers feel valued with the company, which in turn increases sales
  • Enhances the participant’s preparedness and proficiency in anticipation of different kinds of callers

Telephone Etiquette Course Objectives

Below is the list of course objectives of our Telephone Etiquette course

  • Explain the importance of acquiring and employing telephone etiquette
  • Recall the important parts and functions of today’s telephone models
  • Describe other jobs which use telephone etiquette
  • Memorize the general protocols and polite responses when having telephone conversations at work
  • Make calls in a professional and proficient manner
  • Answer calls clearly and with the right amount of enthusiasm
  • Place calls on hold effectively and not too long
  • Transfer calls correctly and competently
  • Handle multiple callers efficiently and without causing mix-ups
  • Handle rude callers tactfully and diplomatically
  • Take down call messages accurately and completely
  • End calls with pleasantry and politely
  • Exercise office telephone conversations with different kinds of callers

Course Content For This Telephone Etiquette Training Course

Below is the list of course content of our Telephone Etiquette training course

  • Why is it important to acquire telephone etiquette?
  • The telephone technology: Parts and functions you must know
  • The modern applications of telephone etiquette in different jobs
  • General polite responses, questions, and addresses regardless of the type of transaction
  • How to make calls in a professional manner
  • How to answer calls clearly and with enthusiasm
  • How to place calls on hold by keeping the caller’s time in mind
  • How to transfer calls without confusing the caller and receiver
  • How to handle multiple calls in an orderly manner
  • How to handle rude callers with tact
  • How to take down messages completely and precisely
  • How to end a call on a polite and positive tone
  • Activity: Act out different telephone scenarios with a partner with these callers: impatient caller, elderly caller, chatty caller.

Telephone Etiquette Value Added Materials

Each participant will receive the following materials for the Telephone Etiquette course

Telephone Etiquette Learner’s Guide

Telephone Etiquette Key Takeaways Notes

Telephone Etiquette Essentials Ebook

Telephone Etiquette Course Handouts

Telephone Etiquette 30-Day Action Plan

Telephone Etiquette MindMaps Pack

Telephone Etiquette PPT Slides Used During Course

Telephone Etiquette Long-Term Memory Flashcards Pack

Telephone Etiquette E-Learning Course

Telephone Etiquette Online Video Course

Telephone Etiquette Essentials Audiobook

Telephone Etiquette Infographics Pack

Telephone Etiquette Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Telephone Etiquette training course. Course participants not in Singapore may choose to sign up for our online Telephone Etiquette training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Telephone Etiquette Training Course Schedule

Contact us for the latest Telephone Etiquette course schedules:

Phone: +65 6817 2530

Email: [email protected]


Will This Course Be Sponsored By Your Organisation?

Download Telephone Etiquette Course Brochure

Request for this Telephone Etiquette course brochure. Fill up the short information below and we will send it to you right away!

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: [email protected]

We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.

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