Business Etiquette Course in Singapore

About This Business Etiquette Training Course 

Business Etiquette Course in Singapore

Business Etiquette is the set of expected behaviour exhibited by business professionals to build a reputable first impression. In order to build strong relationships with other people, knowledge of the proper decorum during social interactions is necessary. Business opportunities are often decided in a matter of minutes, and having less capacity to impress clients lessens the chance of acquiring the deal.

Knowing Business Etiquette helps professionals prepare themselves for handling business deals and creating professional relationships with potential clients. More so, participants will learn the importance of understanding the diversity of culture in creating strong networks.

In this Business Ethics course, participants will learn the basic rules of business etiquette. They will be guided on the basic principles to follow in showing politeness and respect towards clients. The course will handle business etiquette in terms of verbal, nonverbal, and written communication.  In addition, participants will be briefed on the cultural differences which they need to note.

Who Should Attend This Business Etiquette Workshop

This Business Etiquette workshop is ideal for anyone who would like to gain a strong grasp and improve their time management.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Business Etiquette Training Program

The ideal group size for this Business Etiquette course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Business Etiquette Skills Course

The duration of this Business Etiquette workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Business Etiquette Course Benefits

Below is the list of course benefits of our Business Etiquette course

  • Develop professionalism through the knowledge of business etiquette

  • Learn how to deal with different types of clients

  • Understand the cultural differences in handling deals among different nationalities

  • Improve existing practices in dealing with clients

  • Obtain skills needed for establishing a good impression to clients

Business Etiquette Course Objectives

Below is the list of course objectives of our Business Etiquette course

  • Develop an understanding of the importance of business etiquette in handling deals

  • Identify undesirable behaviors that negatively impact client’s impression

  • Assess business protocols in dealing with clients and customers

  • Determine best practices in fostering respect towards clients and customers

  • Build the reputation and image of the business in terms of professionalism

  • Strategize in handling clients and customers

  • Resolve issues that may arise regarding cultural differences

  • Communicate with clients more efficiently and politely

  • Implement standard protocols in handling clients with respect

  • Orient employees to be culturally sensitive towards clients and customers

  • Incorporate the value of politeness and respect in providing service to customers

  • Manage the capacity of employees to build networks with potential clients

Course Content For This Business Etiquette Training Course

Below is the list of course content of our Business Etiquette training course

Business Etiquette Course – Part 1

  • Etiquette Defined
    • Josy Roberts, writer of ‘Business Etiquette Your Questions and Answers’, defines etiquette as ‘conventional rules of polite behaviour.’ They are guidelines on how to perform befitting good manners while in the company of other people. They show sympathy to the needs and feelings of the person or people that you are with.
  • The Importance of Business Etiquette
    • Etiquette can help businesses promote the following areas:
    • Branding: Everything we do will reflect on our company and our products. 
    • Customer Care: The best way to show customers that their patronage is valued is to handle them with respect and consideration. 
  • Creating an Effective Introduction
    • There are three steps to introducing yourself effectively. When you are networking is not just presenting yourself. You may also notice yourself introducing two strangers to one another.
  • Making a Great First Impression
    • If you want to obtain a good impression, know that you need to project 3 C’s: Confidence, Competence, Credibility.

Business Etiquette Course – Part 2

  • Minimizing Nervousness
    • Meeting people can be anxiety-provoking. The need to impress another person can be a lot of pressure. Here are some ways to minimise nervousness while in a social situation: Be informed, always practice and learn to identify your triggers.
  • Using Business Cards Effectively
    • Networking is not comprehensive without obtaining or giving a business card. The business card is a means for you to follow up on the people you have engaged. Likewise, it is a method for them to communicate with you for further meetings.
  • Remembering Names
    • Remembering names may be challenging for some people, but it’s not impossible. It’s a skill: something that you can improve with constant application.
  • The Three-Step Process
    • A handshake is a component of many social interactions. It’s a method to introduce one’s self, offer congratulations and even a way to conclude a business deal. A handshake is a display of goodwill.

Business Etiquette Course – Part 3

  • The Four Levels of Conversation
    • The real technique of conversation is not only to say the right information at the right time but to omit the wrong thing at a tempting moment. It entails sensitivity at this stage of a relationship, the context of the dialogue and the comfort level of the person you are communicating to depend on it.
  • Understanding Your Place Setting
    • A place setting is an arrangement of the drinking vessels (glasses, mugs), food receptacles (plates, bowls, and saucers), and utensils (spoons, forks, knives) that will be utilised throughout a meal.
      Place settings differ depending on the food and the formality of the dining event. The more informal you intend your meal to be, the less rigidly you have to adhere to the rules of a place setting.
  • Using Your Napkin
    • When everyone is seated, lightly unfold your napkin and place it on your lap. If the napkin is big, fold the napkin in half first. Your napkin resides on your lap during the entire meal. If you need to use your napkin to wipe something on your lips, just dab it lightly.

Business Etiquette Course – Part 4

  • Eating Your Meal
    • Basic etiquette guidelines when dining: Don’t discuss business during the meal proper, unless the senior members want to do so. Otherwise, business matters should be approached either before the meal or after it. Take a lead from the host, or the most senior in the table, where to sit.
  • Sticky Situations and Possible Solutions
    • Here are some uncomfortable dining circumstances and how to deal with them. Consuming something that doesn’t agree with you, ask the waiter for a paper napkin and discreetly spit the food out. You unintentionally spilt food or drinks on a guest: Don’t panic. Apologise sincerely first. Use the cloth napkin and water to wipe the spill gently.
  • Ordering in a Restaurant
    • The following are some basic etiquette rules when ordering: As with numerous places, say ‘please’ and ‘thank you’ especially when addressing the waiter or server. Don’t order the most expensive item. When in uncertainty, follow the lead of the host.

Business Etiquette Course – Part 5

  • About Alcoholic Beverages
    • In general, alcohol is not advised to be part of a business meeting. Alcohol intake lowers inhibition, which might affect the professional atmosphere at the table. Even if the meal is a social occasion meant to establish a relationship, you’d still want to project your best in front of possible partners and clients.
  • Paying the Bill
    • Here are some etiquette suggestions when paying the bill: If the slip is brought to your table, pick it up and check the total without remark. Put the check face down on the tray in a folder with your card or money underneath. Don’t fuss with the check. Don’t let the others know how much the meal cost.
  • Tipping
    • Tip appropriately. The standard is 15% for moderate service and 20% for excellent service of the pre-tax cost of the meal. In a self-service or buffet style restaurant, a tip of 10-12% is standard. Deal with bad food or service by speaking to the manager.

Business Etiquette Course – Part 6

  • Addressing Your Message
    • A couple of basic guidelines in addressing an email: Comprehend when to use the To, Cc and Bcc fields. There are three common ways to address an email, and each way is most appropriate to specific contexts.
  • Grammar and Acronyms
    • While online mediums of expression have developed their own vocabulary, it’s best to remember that business emails the equivalent formality as any business letter. Always observe the rules of proper grammar. You may refer to English writing style examples for these rules. Always practice full sentences and words with proper sentence structure.

Business Etiquette Course – Part 7

  • Top 5 Technology Tips
    • Here are five tips when using technology: the medium is the message, always re-read your letters, think security, think of your recipient’s convenience and skip if it is not necessaryBefore you forward a memo you’ve received to your staff, consider if they need this piece of information. It’s nice to keep your team updated, but not to the point that you’re clogging their inboxes.
  • Developing an Appropriate Greeting
    • How to generate an appropriate phone greeting: Say your greeting. Business telephones should always be answered with a phrase like, “Good morning” or “Good Afternoon.” Identify yourself and the company.
  • Dealing with Voicemail
    • Some tips on leaving a voicemail message: you can try to state your name, affiliation, phone number and your reason for calling. For managing your voicemail, you should record your personalised greeting. Include in your greeting your name, the department and or company name so that people know they have contacted the correct person.

Business Etiquette Course – Part 8

  • Cell Phone Do’s and Don’ts
    • Here are some mobile phone do’s and don’ts. Don’t accept calls during a meeting or a conversation with another person. Exclusions are when you receive an important call, but excuse yourself first before taking it.
  • Thank You Notes
    • Showing appreciation is always a good idea, whether it’s for a gift, an act of kindness, or a business courtesy. You can do this by sending a ‘thank you’ note. The formality of your thank you note depends on your relationship with the person you’re sending the note to.
  • Formal Letters
    • A formal style is advised for most business correspondence. It exhibits courtesy, professionalism, and knowledge of protocol. As a rule, use a formal style unless invited otherwise or you have already established a relationship with the person you’re writing to.

Business Etiquette Course – Part 9

  • Informal Letters
    • An informal business letter is a more precise and more straight-forward version of a formal letter. Standard rules on grammar and spelling correctness still apply, but with certain flexibilities. For example, contractions, abbreviations, and slang may be permissible as long as the professional tone of the letter is preserved.
  • The Meaning of Colours
    • In general, standard colours are perceived as more professional and relevant for business-related situations. These colours include black (which is viewed as the most formal), white, dark-grey, and navy blue. A lot of companies use colour dress code for building their brand as employees interact with the consumers.
  • Intepreting Common Dress Codes
    • Dress codes usually depend on the company or industry you work in, and the nature of your job. It is also not uncommon for different activities in the same position to call for different dress codes.
  • Dcciding What to Wear
    • When attending a work-related social function, attempt to ascertain how your host or hostess would prefer you to dress and conform with their response. There is nothing wrong in making queries about dress codes beforehand. Casual generally implies that you can wear whatever you want.

Business Etiquette Course – Part 10

  • General Rules
    • Etiquette is massively influenced by culture; what may be good manners in one country or to one nation may not be good practices in another. As most businesses today are operating with a global mindset, it pays always to keep international etiquette in mind.
  • Important Points
    • Some cultures dress conservatively as the norm. Americans tend to be more relaxed when it comes to dress codes and even recommends dressing for comfort in some fields and professions. People from several parts of the world are generally more conservative.
  • Preparation Tips
    • It starts with being open-minded. You may find informants or experts with skilled local knowledge of both countries, and ask them to talk to you over a nice lunch or dinner. If you reside near a university or a centre of expertise on a particular country, it can also be beneficial to seek guidance from experts who will probably be only too glad to be consulted and share their knowledge.

Business Etiquette Value Added Materials

Each participant will receive the following materials for the time management course

Business Etiquette Learner’s Guide

Business Etiquette Key Takeaways Notes

Business Etiquette Essentials Ebook

Business Etiquette Course Handouts

Business Etiquette 30-Day Action Plan

Business Etiquette MindMaps Pack

Business Etiquette PPT Slides Used During Course

Business Etiquette Long-Term Memory Flashcards Pack

Business Etiquette E-Learning Course

Business Etiquette Online Video Course

Business Etiquette Essentials Audiobook

Business Etiquette Infographics Pack

Business Etiquette Certification

Each course participant will receive a certification of training completion

Business Etiquette Course Fees

There are 3 pricing options available for this Business Etiquette training course. Course participants not in Singapore may choose to sign up for our online Business Etiquette training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Business Etiquette Training Course Schedule 

Contact us for the latest Business Etiquette course schedules:

Phone: +65 6817 2530

Email: [email protected]


Will This Course Be Sponsored By Your Organisation?

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Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

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Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: [email protected]

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