The Skill/Will Matrix Course in Singapore

About This The Skill/Will Matrix Training Course

The Skill/Will Matrix Course in Singapore

It is not enough to simply have skilled employees. Their willingness to be involved in a task must also be gauged. An employee skilled in programming might still need guidance because of less job experience. The skill/will matrix will provide reliable information on the degree of an employee’s involvement and competence.

Who Should Attend This The Skill/Will Matrix Workshop

This The Skill/Will Matrix workshop is ideal for anyone who would like to gain a strong grasp and improve their The Skill/Will Matrix.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This The Skill/Will Matrix Training Program

The ideal group size for this The Skill/Will Matrix course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This The Skill/Will Matrix Skills Course

The duration of this The Skill/Will Matrix workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

The Skill/Will Matrix Course Benefits

Below is the list of course benefits of our The Skill/Will Matrix course

  1. Determine the appropriate style of interaction for the manager to adopt
  2. Assess an individual’s skill level and willingness to perform a specific task
  3. Identify ways to manage people toward success
  4. Choose the best management or coaching style to guide others to success
  5. Help you match a person’s combination of skill level and willingness to four different management or coaching styles
  6. Match your style of interaction with the player’s readiness for the task
  7. Contains some coaching techniques to utilize based on where the person falls in the matrix
  8. Empower and stretch employees and invest time early on in building the skills of employees
  9. Identify the reasons for the low motivation of employees and develop intrinsic and extrinsic motivations and incentives
  10. Identify and provide necessary training and tools to complete the tasks assigned to the employees
  11. Discuss why the tasks assigned are important and why the chosen employee is the best choice for the task
  12. Help you to create a plan of action to help them to achieve the desired results

The Skill/Will Matrix Course Objectives

Below is the list of course objectives of our The Skill/Will Matrix course

  1. Learn about the Skill/Will matrix and how it can be applied to your management style in the workplace
  2. Assess two dimensions; Skill and Will and how they coincide and differ with each other
  3. Ensure that style of interaction is matched to an employee’s readiness for a particular task
  4. Assess the employee’s level of skill for dealing with that situation, issue or task and also their level of will
  5. Plot the level of the employee’s skill against their will and know what kind of performer they are
  6. Diagnose the employee’s skill and will to accomplish the task to know how they perform in their tasks
  7. Use the matrix to identify the appropriate style of interaction you will do to your employees
  8. Agree with your employee which style you will be using and for what reasons
  9. Ensure you are addressing the employee’s skill and will to execute the specific task in question
  10. Create a plan of action to help your employees to achieve the desired results of your company
  11. Understand different types of individuals and learn how to deal with them based on their characteristics
  12. Apply management or coaching techniques that help your employees perform better

Course Content For This The Skill/Will Matrix Training Course

Below is the list of course content of our The Skill/Will Matrix training course

  1. Know about the Skill/Will matrix and on applying the matrix in the workplace
  2. Skill is experience with the task, training, knowledge, and natural talents
  3. Will is the desire or achieve, incentives to do task, security surrounding job, confidence in abilities, and feelings about task
  4. Matrix can be used to assess your employee’s skill and willingness to do a specific tasks so you can choose how to best manage the employee towards success


  1. Poor performance (low skill, low will), supervision implies solid guidelines, control and decision-making, is time-consuming and should ideally be viewed as only temporary
  2. Solid performer (high will, low skill), coaching is aimed at directing and channeling the worker’s actions and supporting him/her in his/her decisions
  3. Star performer (high will, high skill), manager gives a lot of leeway and responsibilities to his or her employee, and gets involved when called upon
  4. Under performer (low will, high skill), manager must now instill confidence and enthusiasm in the worker

Coaching Styles

  1. Direct, discuss what would motivate employee, set clear rules, methods, and deadlines, and give responsibility and authority for the pieces of tasks employee can do
  2. Guide, be clear regarding expected outcomes (goals) and limitations of time, budget, etc. and structure tasks to minimize possible risks to employee and company
  3. Delegate, give responsibility and authority because employee is competent and committed and ask for check-ins at key milestones or when employee has questions
  4. Excite, discuss why task is important and why employee is best choice andGive responsibility and authority because employee is competent

The Skill/Will Matrix Value Added Materials

Each participant will receive the following materials for the The Skill/Will Matrix course

The Skill/Will Matrix Learner’s Guide

The Skill/Will Matrix Key Takeaways Notes

The Skill/Will Matrix Essentials Ebook

The Skill/Will Matrix Course Handouts

The Skill/Will Matrix 30-Day Action Plan

The Skill/Will Matrix MindMaps Pack

The Skill/Will Matrix PPT Slides Used During Course

The Skill/Will Matrix Long-Term Memory Flashcards Pack

The Skill/Will Matrix E-Learning Course

The Skill/Will Matrix Online Video Course

The Skill/Will Matrix Essentials Audiobook

The Skill/Will Matrix Infographics Pack

The Skill/Will Matrix Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this The Skill/Will Matrix training course. Course participants not in Singapore may choose to sign up for our online The Skill/Will Matrix training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this The Skill/Will Matrix training course

Upcoming The Skill/Will Matrix Training Course Schedule

Contact us for the latest The Skill/Will Matrix course schedules:

Phone: +65 6817 2530




Download The Skill/Will Matrix Course Brochure

Request for this The Skill/Will Matrix course brochure. Fill up the short information below and we will send it to you right away!


  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406


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