Telephone Etiquette Lunch Talk In Singapore

Welcome to an insightful and interactive lunchtime discussion dedicated to mastering the art of telephone etiquette in the bustling city of Singapore. In today’s digital age, effective communication over the phone is more crucial than ever, serving as a cornerstone for professional relationships and business success. Our Telephone Etiquette Lunch Talk is designed to equip you with the skills and knowledge needed to navigate phone conversations with confidence, professionalism, and courtesy.

Join us as we explore the nuances of telephone communication, covering essential topics such as greeting protocols, active listening techniques, and handling challenging situations with grace and tact. Whether you’re a seasoned professional or just starting your career, this session promises to enhance your communication skills and leave you with practical strategies for making a positive impression during every phone interaction. Let’s embark on this journey together and elevate the standard of telephone etiquette in Singapore’s dynamic business environment.

Talk Objectives:

  1. Understanding the Importance of Telephone Etiquette:
    Gain insight into why telephone etiquette is crucial for building professional relationships and enhancing customer satisfaction.
  2. Mastering Proper Greeting and Tone:
    Learn the importance of a warm and professional greeting and how tone of voice can influence the outcome of a conversation.
  3. Practicing Active Listening Skills:
    Develop the ability to actively listen to callers, show empathy, and respond appropriately to their concerns or inquiries.
  4. Handling Difficult Situations with Diplomacy:
    Acquire strategies for managing challenging callers or situations with patience, empathy, and assertiveness.
  5. Effective Call Management and Routing:
    Understand the importance of efficient call management, including call routing, transferring, and voicemail etiquette.
  6. Building Rapport and Trust Over the Phone:
    Discover techniques for building rapport and establishing trust with callers through effective communication and active engagement.
  7. Resolving Customer Complaints and Queries:
    Learn how to handle customer complaints and queries professionally, addressing their concerns and providing satisfactory solutions.
  8. Maintaining Confidentiality and Data Security:
    Understand the importance of maintaining confidentiality and adhering to data security protocols during telephone conversations.
  9. Improving Efficiency and Productivity:
    Implement time-saving techniques and best practices to streamline telephone communications and improve overall efficiency.
  10. Continuous Improvement and Feedback:
    Encourage a culture of continuous improvement by seeking feedback from callers and colleagues to refine telephone etiquette skills over time.

In conclusion, mastering telephone etiquette is not just about adhering to formalities; it’s about building meaningful connections and leaving a positive impression with every call. Join us for the Telephone Etiquette Lunch Talk in Singapore to gain valuable insights and practical skills that will elevate your professionalism and enhance your communication effectiveness over the phone.

Don’t miss this opportunity to refine your telephone etiquette skills and make a lasting impact in your professional interactions. Reserve your spot today and embark on a journey towards becoming a confident and courteous communicator in Singapore’s dynamic business landscape. Let’s cultivate a culture of excellence in telephone communication together!

More Information:

Duration: 60 minutes

Fees: SGD 1899.97  SGD 889.97

For more information please contact us at: or please call: +65 6714 6663

If you would like to register for this talk, fill out the registration form below.


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