Receptionists Skills Course in Singapore

About This Receptionists Skills Training Course

Receptionists Skills Course in Singapore

About This Course

Being a receptionist is often equated to smiling often and dressing neatly. While these two are foremost to being excellent in the job, there are more skills required in order to perform a service that is at par with the image of the establishment you are presenting. Being in the first line of client transactions, the receptionist has to be able to give direct answers to any inquiries. He/she needs to know all there is to know about the goings-on of the business and its relationships with the outside world.

No matter how big or small an establishment is, be it a spa clinic or a megacorporation, a receptionist is essential in paving the way to acquiring clients and enticing potential clients. Some large businesses investing in highly-quality reception services even have multilingual, culturally diverse receptionists, able to cater to important personalities and a wide range of clients.

In this course, the participant will learn the ideal traits and skills of an excellent receptionist and how to use them in appropriate situations. It will also introduce them to the extensive duties and responsibilities of a receptionist in any business.

Who Should Attend This Receptionists Skills Workshop

This Receptionists Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Receptionists Skills.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Receptionists Skills Training Program

The ideal group size for this Receptionists Skills course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Receptionists Skills Course

The duration of this Receptionists Skills workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Receptionists Skills Course Benefits

Below is the list of course benefits of our Receptionists Skills course

  • Introduces the participant to the significance of the receptionist position in an establishment
  • Improves the participant’s dress sense in a professional environment
  • Develops the participant’s communication and friendly approach to strangers who could be potential business associates
  • Trains the participant to employ active listening skills when dealing with potential clients
  • Exposes the participant to the overall operations and workings of the establishment they work in
  • Boosts the establishment’s public image through a friendly and welcoming receptionist

Receptionists Skills Course Objectives

Below is the list of course objectives of our Receptionists Skills course

  • Define the meaning of being a receptionist
  • Explain the significance of employing a receptionist
  • Enumerate the duties and responsibilities of a receptionist
  • Identify the traits of an ideal receptionist
  • Identify the skills and abilities of an ideal receptionist
  • Learn the protocols in proper dressing and pleasantries
  • Acquire techniques on how to improve listening skills and memory retention
  • Obtain knowledge of the establishment’s basic operations and services offered
  • Learn the communication skills required to attend to different visitors
  • Acquaint oneself with the latest technology used in reception areas
  • Discover job opportunities, skills advancement, and training
  • Familiarize oneself with the new mode of receptionist services
  • Apply receptionist skills learned in dealing with different kinds of visitors via an activity

Course Content For This Receptionists Skills Training Course

Below is the list of course content of our Receptionists Skills training course

  • What is a receptionist?
  • What is the significance of having a receptionist in an establishment?
  • What are the duties and responsibilities of a receptionist?
  • What are the ideal traits of a receptionist?
  • What are the ideal skills set of a receptionist?
  • Dress sense and pleasantness – Present a good image to the public
  • Listening skills and memory retention
  • Mastery of the establishment’s operations and services
  • Communication skills – Responding and providing information clearly
  • Technology skills – Adapts quickly to the devices on hand
  • Job opportunities and training for a receptionist
  • The new era receptionist – Remote and tech-savvy
  • Activity: How good of a receptionist are you when faced with difficult and confusing visitors?

Receptionists Skills Value Added Materials

Each participant will receive the following materials for the Receptionists Skills course

Receptionists Course Learner’s Guide

Receptionists Course Key Takeaways Notes

Receptionists Course Essentials Ebook

Receptionists Course Handouts

Receptionists Course 30-Day Action Plan

Receptionists Course MindMaps Pack

Receptionists Course PPT Slides Used During Course

Receptionists Course Long-Term Memory

Receptionists Course E-Learning Course

Receptionists Course Online Video Course

Receptionists Course Essentials Audiobook

Receptionists Course Infographics Pack

Receptionists Skills Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Receptionists Skills training course. Course participants not in Singapore may choose to sign up for our online Receptionists Skills training course.

  • SGD 1,334.96 For a 60-minute Lunch Talk Session.

  • SGD 584.96 For Half Day Course Per Participant.

  • SGD 884.96 For 1 Day Course Per Participant.

  • SGD 1,184.96 For 2 Day Course Per Participant.

  • Discounts available for more than 2 participants.

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Receptionists Skills training course

Upcoming Receptionists Skills Training Course Schedule

Contact us for the latest Receptionists Skills course schedules:

Phone: +65 6714 6663



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      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore Clients

      Course Enquiries

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051

      Office Phone: +65 6714 6663

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        There are no fixed entry requirements to become a receptionist. Employers usually expect excellent literacy, numeracy and IT skills. In the UK, employers may ask for GCSEs or equivalent qualifications. They often ask for relevant work experience.

        How to Train The Front Desk Staff to Create the Best First Impression:

        1. Greet immediately. A suggestion is to have a few employees that take turns staffing the reception area, depending on their availability.
        2. Practice Management System Has Plans for Front Desk Staff.
        3. Recognise & Reward Excellent Service.
        4. Prepare for Turnover of New Front Desk Employees.
        5. Keep Office Running Efficiently.
        6. Train to Triage.

        A front office worker is a person who acts in a company’s front office, overlooking a variety of tasks or managing staff. A receptionist is a person that is employed to answer the telephone, attend to guests, and attend to clients. There is no substantial difference between a front office worker and a receptionist, besides the name.

        Here is how to organise a desk:

        1. Get the layout right. The monitor should be in front of you at eye-level and about 17-inches from your body.
        2. Mind the office supplies.
        3. Go easy on reminders.
        4. Do not go overboard with personal knick-knacks.
        5. Control the inbox.
        6. Embrace white space.
        7. Prioritise workflow.
        8. Reassess frequently.

        A receptionist is an employee taking office or administrative support position. The title receptionist is given to the person who is employed by an organisation to accept or greet any patients, visitors, or clients and answer telephone calls.

        Here are examples of some soft and hard skills that receptionists will have:

        • Written and verbal communication skills.
        • Customer service.
        • Familiarity with Microsoft Office.
        • Problem-solving.
        • Ability to work under pressure.
        • Attention to detail.
        • Multitasking and prioritising.
        • Dependability.

        The general public views a receptionist job as a short-term role, a part-time position, or merely a stepping stone for the career. However pursuing a career as a receptionist can be an incredibly fulfilling career path in itself, with excellent earning potential.

        Being a receptionist who needs to greet in-person callers, as well as answer the telephone while handling with the back office and also respond to emails is a task we may not be physically ready. Hence, the inherent nature of the job is bound to be stressful.

        Proper Dress for a Receptionist

        • Business-Casual. Business-casual is a terminology used to describe a clothing style suitable for those who work in a semi-casual environment.
        • Shoes.
        • Tops. Button-down shirts, blouses and sweaters are adequate options for receptionists.
        • Skirts and Pants.

        Secretaries typically work for lawyers and executives, hospitals, schools, and in government buildings. A receptionist is the front desk of a company; a secretary usually functions behind the scenes to maintain the internal structure.

        Receptionists must have excellent communication, interpersonal, customer service, and organisational skills. They use most of their time dealing with a wide assortment of guests and visitors.

        Daily, Receptionists Work telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. They also accept payment and record receipts for services. In a typical workday, another thing that Receptionists do is they file and keep records.

        The primary requirements for becoming a receptionist with no experience are a high school diploma or certificate and some experience of an office environment. Employers favour a college degree or experience as an intern.

        The US Bureau of Labor Statistics (BLS) registers that the average receptionist salary is US$29,640 annually or US$14.25 hourly, as of May 2017. The lowest-paid 10 per cent of receptionists make under US$20,080 annually or $9.65 hourly.

        Receptionist Interview Questions

        • Tell me about your past work experience as a receptionist.
        • How many people on average did you interact with daily?
        • How did you add significance in your role as a receptionist?
        • What were your chief responsibilities?
        • Do you like interacting with others?

        A Front Desk Clerk serves as the primary point of contact with the customers of a business, hotel or doctor’s office. They handle primary front desk administrative duties, including returning phone calls, welcoming clients, and supervising the office budget. A front desk clerk is also known as a front desk receptionist.

        This response is a model answer:

        “I have strong business communication skills and can easily talk to a wide variety of people over the phone, and in-person. I do not doubt that I will represent the company in the best manner. I believe that the customer must experience great service from the receptionist.”

        Here are several tips that will give a better chance to bust into the industry and get that first job.

        1. Update Social Media Profiles and Cover Letter.
        2. Use your Personal Network.
        3. Final Tip.
        4. Show Passion and Enthusiasm.
        5. Identify Transferable Skills.
        6. Be Realistic.
        7. Self-education
        8. Consider Volunteering.

        Be aware that one can convey what one thinks by the tone of the voice. Avoid chewing gum, take personal phone calls or text when someone is waiting. If chatting to co-workers, stop and focus on the guest. Do not eat at the desk.

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