Performance Management Course in Singapore

About This Performance Management Training Course

Performance Management Training Course in Singapore

Performance management is a work system that covers a wide area concerning employee work performance such as creating a work-friendly environment, defining clear job descriptions, duties, and responsibilities, and planning training and development programs. This is a major practice that connects the employee to his/her job and the company.

Who Should Attend This Performance Management Workshop

This Performance Management workshop is ideal for anyone who would like to gain a strong grasp and improve their Performance Management.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Performance Management Training Program

The ideal group size for this Performance Management course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Performance Management Skills Course

The duration of this Performance Management workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Performance Management Course Benefits

Below is the list of course benefits of our Performance Management course

  1. Acquire the knowledge of the policies involved in a Performance Appraisals Procedure
  2. Be able to create performance appraisals procedure and objectives
  3. Gain the capability to do the steps to Appraise employee performances
  4. Be ready to create managers who can communicate effectively to inform management about their employees growth
  5. Know how to interview for performance appraisals
  6. Know how to identify and effective Performance Requirements for employees to reach for
  7. Grasp the ways how different managers can add their feedbacks in the appraisal process
  8. Use performance appraisals with the right frequency and timing
  9. Apply the techniques to encourage employees for transparency and visibility
  10. Show expert knowledge on effective monitoring of employees for appraisals
  11. Create an effective presentation on how performances is reviewed and its rewards
  12. Use upward appraisals in an effective manner for the benefit of the team

Performance Management Course Objectives

Below is the list of course objectives of our Performance Management course

Performance Management Course Objectives – Section 1

  • Explain performance management.
  • Explain how performance management works and the techniques to make it work.

Performance Management Course Objectives – Section 2

  • Discover the three phases of project management and how to evaluate it.
  • Explain effective goal-setting.

Performance Management Course Objectives – Section 3

  • Determine how to give feedback on performance management.
  • Recognise Kolb’s Learning Cycle.

Performance Management Course Objectives – Section 4

  • Understand the value of motivation.
  • Explain a performance journal and performance plan.

Course Content For This Performance Management Training Course

Below is the list of course content of our Performance Management training course

Performance Management Course –  Part 1

  • What is Performance Management?
    • The phrase “Performance Management” was invented in the 1970s by Dr Aubrey Daniels, a clinical psychologist. At the period, he used it to describe technology and the essence of managing behaviour and the result of the action.
  • How does Performance Management Work?
    • The urge to implement a performance management system is not enough. Management as well as employees must put forth the effort necessary to make it happen. With “all hands on deck” and the observation of the following, organizations can build a successful program.
  • Tools
    • It is unrealistic to anticipate employees to operate at an optimal level without providing them with the tools to succeed. The following tools are crucial to the accomplishment of the system.
  • Three Phase Process
    • Kurt Lewin, also known as the “founder of social psychology”, introduced a three-phase theory of change that goes hand-in-hand with performance management. The process includes Three Phases.

Performance Management Course –  Part 2

  • Assessments
    • There are a variety of evaluations that can be used to determine skill, knowledge, and ability. These assessments can be applied when the individual is a prospective employee or an actual employee.
  • Performance Reviews
    • According to Entrepreneur.com, a performance review is defined as “A summary of an employee’s work habits undertaken at a established point in time to determine the degree to which stated goals and expectations had been reached.”
  • SMART Goal Setting
    • People often fail to reach their goals. This usually indicates that the wrong targets are being chosen. SMART goals will increase the chances of achieving both individual and business goals.
  • Specific Goals
    • Goals need to be explicit. Employees need to understand exactly what they are expected to do. It is not enough to simply ask for improvement. This is a general goal.
  • Measurable Goals
    • Aims need to be measurable to be effective. They specify how much or how many. Measurable goals allow employees to identify when they have accomplished their goals.
  • Attainable Goals
    • Goals must always be attainable. Employees need goals that stimulate them but must still be within grasp. When goals are perceived as unattainable, employees will give up on them without even attempting. The measure of a aim should always be within the limit.
  • Realistic Goals
    • Employees need realistic goals. It is essential that employees can achieve their goals. The goals need to relate directly to employee abilities, and it is crucial to make sure that they have the tools necessary to meet them.
  • Timely Goals
    • Goals should always have a time frame. General purposes do not set a time frame. Time frames inspire employees to move onward.

Performance Management Course –  Part 3

  • Monitoring Results
    • Once goals are established, it is crucial to monitor their results. This will conclude how effective a plan or strategy is. Use a basic evaluation to determine what modifications need to be made in a project and reevaluate your goals.
  • Strategic Planning
    • A strategic plan concludes where employees are, where they want to be, and how they will get there. It should encompass the values of the organisation and align with the following company information. The organisation must formulate a strategic plan before creating performance goals.
  • Job Analysis
    • A job analysis concludes what is required to do a specific job. It will help determine which skills and attributes an employee needs to accomplish a task successfully. A job analysis will help determine who to hire, how to train, and what compensation a job should receive.
  • Setting Goals
    • Performance goals need to be SMART goals. They need to discuss behaviour, competency, and results. Remember to involve employees in their performance goals.
  • Motivation
    • Performance is linked to motivation. Motivation is the job of every leader. There is not a single formula for motivating employees.

Performance Management Course –  Part 4

  • What is 360 Degree Feedback
    • 360 degree feedback is an alternative method of evaluating employees. Rather than a traditional review, employees are given anonymous feedback from supervisors and peers. Managers’ feedback also includes direct reports and reviews from employees.
  • Vs. Traditional Performance Reviews
    • 360 degree feedback presents a better picture of performance than traditional reviews. Supervisors perform traditional performance reviews. A traditional review can have a negative impact on performance if employees consider it is not fair.
  • The Components
    • 360 degree feedback evaluation forms are typically done on a scale of 1 to 10. There is a place for remarks on the evaluation form. The scores from supervisors, peers, employees, and direct reports are averaged and compared with average company scores.
  • Competency Assessnent Defined
    • Competencies are a set of skills and essential knowledge that are necessary to perform a job well. The competencies for every position should be defined before hiring. They are significant to the hiring and guide the interview process.

Performance Management Course –  Part 5

  • Implementation
    • There are several measures that you need to take before you implement competency assessments. Successful implementation requires you to complete all of the steps.
  • Final Destination
    • The final destination will present a pool of trained professionals with a strong performance. Each company will have its final destination that depends on the goals and needs. Reaching the stage of final destination may indicate completely overhauling the competency program.
  • Experience
    • Kolb explains the value of concrete experience. Concrete experience is a firsthand experience that affects the senses. It is not merely knowledge about a subject.

Performance Management Course –  Part 6

  • Observation
    • Kolb interprets observation as a reflective observation. It is what the concrete experience signifies to the person learning. Watching is the way that information is modified into meaning for an individual. This is where the connotations are formed as learners see diverse perspectives.
  • Conceptualisation
    • Abstract conceptualisation is a way to gather information on a subject without direct experience. This entails a basic understanding of a situation by implementing logic. An example of this would be studying a training manual.
  • Experimentation
    • Active experimentation is the final part of Kolb’s Learning Cycle. Here, people learn by doing. They reconstruct knowledge by acting on it.

Performance Management Course –  Part 7

  • Key Factors
    • Motivation is more than being content. Motivation is what prompts employees to go the extra mile and invest in a project or company. Fredrick Herzberg identified the key factors that inspire motivation in employees across different fields.
  • The Motivation Organisation
    • People perform better when they believe in their company. When the values of an organization match the personal values of employees, an organisation will be highly motivated. This is why socially responsible companies are able to efficiently attract talent.
  • Identifying Personal Motivators
    • Each person has a diverse set of motivators. Some people respond better to verbal praise and others need rewards. It is essential to motivate employees on a personal level.
  • Evaluating and Adapting
    • Like everything else, it is necessary to evaluate and adapt motivation techniques. Adapt motivation techniques as necessary to improve performance and engage employees.

Performance Management Course –  Part 8

  • Record Goals and Accomplishments
    • It is necessary to record your goals and accomplishments. Even minor achievements need to go in the performance journal. Seeing your accomplishments will encourage you, and seeing your goals will urge you to continue striving towards them.
  • Linking with your Employees or Managers
    • It is vital that employees and managers connect for performance management to be effective. Relationships on every level must remain professional. When employees and managers do not trust each other, performance suffers.
  • Implementing a Performance Coach
    • A performance coach will assist people to meet their requirements to improve performance. In most organisations, managers act as performance coaches. How well managers coach performance affects the quality of employee performance. Managers must interact effectively with each employee and motivate that person to excel.

Performance Management Course –  Part 9

  • Keeping Track
    • Coaches need to keep a record of employee progress. This will encourage them to create strategies that will challenge employees and help them improve. There are various ways to keep track of performance.
  • Goals
    • Establish professional goals that reflect the demands of the organisation and individual. Make sure that employees have the tools to attain these goals and implement them if they do not. This will enhance productivity and performance.
  • Desired Results
    • The outcomes of a performance plan are not strategies. They are what employees are expected to achieve, and this should be made clear in the performance plan. Employees are responsible for obtaining the desired results.

Performance Management Course –  Part 10

  • Priortisation
    • It is essential to prioritise goals. Employees should concentrate on the top three goals. The targets given priority need to align with the company goals and the top competencies of each position.
  • Measure
    • Performance must be measured. This is not always simple because some tasks may be subjective. There must be fair standards and measurement established for each position.
  • Evaluation
    • Compare the measurements against performance to appraise employees. It is also necessary to include whether or not employees accomplished their goals and met desired expectations. This information is generally incorporated in an employee evaluation form.

Performance Management Value Added Materials

Each participant will receive the following materials for the Performance Management course

Performance Management Learner’s Guide

Performance Management Key Takeaways Notes

Performance Management Essentials Ebook

Performance Management Course Handouts

Performance Management 30-Day Action Plan

Performance Management MindMaps Pack

Performance Management PPT Slides Used During Course

Performance Management Long-Term Memory Flashcards Pack

Performance Management E-Learning Course

Performance Management Online Video Course

Performance Management Essentials Audiobook

Performance Management Infographics Pack

Performance Management Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Performance Management training course. Course participants not in Singapore may choose to sign up for our online Performance Management training course.

2-Full Day Course

S$78997
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$88997
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Performance Management Training Course Schedule

Contact us for the latest Performance Management course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com

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  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

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Questions

Powerful performance management is vital to businesses. Through both formal and informal methods, it helps them adjust their employees, support, and systems to meet their necessary objectives.

Performance management is the method of designing a work setting in which workers are able to work to the best of their capabilities. Performance management is a complete work practice that begins when a job is defined as required.

Performance management offers 3 (three) primary phases:

  • Coaching
  • Corrective Action
  • Termination

Besides KPIs, performance appraisals are seemingly the most routinely used performance management tool. When used correctly, performance appraisals are especially powerful for arranging the goals of individuals with the necessary aims of the organization.

Performance management is a complete work system that starts when a job is established as required. It stops when an employee leaves your business by means of getting a new job or retiring. Performance management encompasses your communication with an employee at every step of the process in between these significant life cycle events

Human resource plays an essential part in creating and implementing performance appraisals. In fact, the HR acts as a mediator among the functional leaders or evaluating authorities and the employee. The human resource team should ensure a smooth implementation of the appraisal process.

A performance management cycle is a reoccurring event in every organization.

  • The model begins with planning, which includes establishing goals and defining success metrics, usually at the start of the year. Once objectives are set;
  • The second stage includes monitoring the growth of these goals. If there is potential for advancement, or performance is lacking;
  • Employee improvement takes place;
  • The employee is then rated and compensated for their performance, and the cycle starts again.

Most organizations have performance management methods that mirror the requirements of the application on performance management. Usually, those procedures produce for a system of warnings, training and performance reviews that can require some time to follow through (generally up to six months)

The first step of the performance management cycle is given to identifying the employee’s job type and work plan and the company’s purposes and objectives, and necessary plan.

Different Types Of Performance Management:

  • General Appraisal: Continuous communication between the manager and worker all year round.
  • 360-Degree Appraisal: Feedback from workers about other workers.
  • Technological Performance Appraisal: Evaluation of an employee’s technical knowledge.
  • Employee Self-Assessment: Employee’s self-appraisal as compared with that of his immediate line manager.
  • Manager Performance Appraisal: Evaluation of the supervisor involving feedback from both the team and clients.

Every company has a company culture. A performance management culture is a direct effect of the strategies performed by the company’s leaders, however, without employee motivation, decisive leadership means nothing.

Performance Management helps employees and managers to set purposes and track development with shared tracking tools. Goal tracking during the year heads to improved productivity. Managers and employees can operate more collaboratively, ensuring that expectations are set and met.

Sometimes, an employer will insist that an employee’s poor performance is a reason for termination to dodge paying termination compensation. It is usually tough for an employer to show that poor performance is a just cause. If the employer does not have a just cause, then the employee is entitled to termination compensation.

The top supervisors represent a role in the whole process by establishing trends for the lower rank employees. They must design policies that ensure efficient management of performance in a company and to build and operate upon the core values linking to performance.

Increased organizational performance, employee retention, enhanced productivity, mastering the barriers to communication, clear responsibilities, and resources. Saves time and decreases conflicts, ensures efficiency and consistency in performance.

The idea of performance management, which is eventually communication, is to upgrade your performance. Performance improves when people do excellent work that follows the business objectives. People who will do an excellent job when they know what is expected and gain helpful feedback and important resources.

If you have to discuss an employee’s weak performance, consider these tips:

  1. Document incidents of an employee’s weak performance.
  2. Put yourself in the proper state of mind.
  3. Know the person you’re speaking with.
  4. Speak with your workers privately.
  5. Be up-to-date.
  6. Attend to what your employee has to say.
  7. Be precise with what your expectations are.

6 (Six) Steps To Measure Performance Management:

  1. Evaluate the Company’s Priorities.
  2. Choose Performance Measures.
  3. Determine a Baseline.
  4. Evaluate Performance.
  5. Develop a Plan and Make Changes to Enhance Performance.
  6. Monitor Performance Over Time.

Performance Management is a method to sustain the development of all to enhance teaching, learning, and to support improvement and gather examples of attainment. The policy should cover everyone in an organization.

Effective performance management is necessary for businesses. Through both formal and informal methods, it helps them align their employees, resources, and operations to meet their objectives.

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https://hrexecutive.com/performance-management-in-the-time-of-coronavirus/
https://www.govexec.com/management/2020/02/performance-management-emphasis-learning/163384/
https://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/managing-successfully/performance-management/concepts
https://www.businessnewsdaily.com/4748-performance-management.html
https://www.mckinsey.com/business-functions/operations/our-insights/performance-management-why-keeping-score-is-so-important-and-so-hard
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