Having A Service Mindset Course in Singapore

About This Having A Service Mindset Training Course

Having A Service Mindset Course in Singapore

Having a Service Mindset Course is an essential unit for employers, employees and professionals. It helps learners to develop an outlook that focuses on creating a favourable working environment. And prioritise on the welfare of customers.

The course helps the business to have a clear view and understand the benefits of creating customer value, trust and loyalty.

The developed skills will help the business to develop a different perspective towards their customers. Learners will understand the benefits of focusing and going beyond the normal operations; to offer goods and services to customers and prospects. And instead, improve customer experience.

Who Should Attend This Having A Service Mindset Workshop

This time management workshop is ideal for anyone who would like to gain a strong grasp and improve their Having A Service Mindset.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Having A Service Mindset Training Program

The ideal group size for this Having A Service Mindset course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Having A Service Mindset Skills Course

The duration of this Having A Service Mindset workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Having A Service Mindset Course Benefits

Below is the list of course benefits of our Having A Service Mindset course

  • Understand the importance of customer loyalty, trust and value to the business
  • Gain the necessary skills to enhance customer relationships
  • Improve customer-employee relations in the workplace
  • Improve the applied strategies to deal with customers
  • Contribute to creating a positive and indelible impression in the mind of customers and prospects.
  • Improve customer experience and provide ways to enhance it continuously.

Having A Service Mindset Course Objectives

Below is the list of course objectives of our Having A Service Mindset course

  1. Facilitate efficient communication between employees and customers.
  2. Recognise unfavourable and undesirable traits that can affect the loyalty of customers
  3. Formulate standards to ensure customers are treated fairly in the business
  4. Look for strategies to deal with the complaints from the customers on the spot
  5. Equip employees with the required information to ensure improved customer experience
  6. Establish a healthy and favourable working environment
  7. Understand the actual needs of the customers to create an appropriate impression
  8. Cultivate an emotional connection between workers and customers.
  9. Develop persistence and resilience to deal efficiently with clients
  10. Assess employee behaviours through a different lens
  11. Understand how to be customer-driven and offer appropriate customer services
  12. Understand ways to navigate to change customer base

Course Content For This Having A Service Mindset Training Course

Below is the list of course content of our Having A Service Mindset training course

Understand the basics and introduction of Having a Service Mindset

  • What is it?
  • The benefits of having a service mindset to the business
  • Create a business vision

Create a positive perception

  • Offer quality customer services
  • Train staffs to implement the vision of the firm
  • Efficient recruitment process

Understand and value people

  • Employee empowerment program and benefits
  • Support service mentality

Customer-employee interactions

  • Goals setting
  • Support results and need-based conversations

Education and development program for employees

  • Benefits of continuous training of workers
  • Online customer courses for front office workers
  • Team building initiatives

Feedback

  • Employee feedback
  • Customer’s feedbacks
  • Instant response to customers’ complaint
  • Replying to the office emails and inquiries from prospects

Customer services and creativity

  • Customer satisfaction
  • Create value for the customers

Customer service mindset

  • Enhance customer experience

Develop listening and effective communication skills

  • Listen keenly to clients
  • Communicate effectively to customers

Empathy for customers

  • Understand the concerns of the customers
  • Consider frustrations of the customers and redress strategies

Build a reputation

  • Be friendly
  • Use of proper tone and body language

Create a wow experience

  • Offer a solution to customers’ problems
  • Be natural and avoid reading from the script
  • Avoid empty platitudes

Promote a good company culture

  • Benefits of customer-oriented culture
  • Effects of culture to service mindset employees

Acceptable values

  • Personal attributes
  • Beliefs and values
  • Standards and preferences

Social skills

  • Set a positive service mindset
  • Persuasive and resilience traits

Having A Service Mindset Value Added Materials

Each participant will receive the following materials for the Having A Service Mindset course

Having A Service Mindset Learner’s Guide

Having A Service Mindset Key Takeaways Notes

Having A Service Mindset Essentials Ebook

Having A Service Mindset Course Handouts

Having A Service Mindset 30-Day Action Plan

Having A Service Mindset MindMaps Pack

Having A Service Mindset PPT Slides Used During Course

Having A Service Mindset Long-Term Memory Flashcards Pack

Having A Service Mindset E-Learning Course

Having A Service Mindset Online Video Course

Having A Service Mindset Essentials Audiobook

Having A Service Mindset Infographics Pack

Having A Service Mindset Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Having A Service Mindset training course. Course participants not in Singapore may choose to sign up for our online time management training course.

2-Full Day Course

S$78997
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$88997
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Download Having A Service Mindset Course Brochure

Request for this Having A Service Mindset course brochure. Fill up the short information below and we will send it to you right away!

YesNo

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.


Questions

A service mindset is a viewpoint that concentrates on creating customer value, faith and credence. A business with this vision is willing to go beyond the selling of a product or service. It desires to make a positive and permanent impression in the customer’s mind.

Here are Five Steps to Reach the Perfect Customer Service Mindset

  1. Put Oneself in the Customer’s Shoes. They are just like any other people, and for a customer service representative to be productive, they should have a definite amount of empathy.
  2. Strengthen Relationships.
  3. Be Generous.
  4. Be a Winner.
  5. Foster a Good Company Culture.

Here are some benefits:

  • Better communication
  • Better structure within the company. When employees take customer service training, match their skills and characters to roles that fit them best.
  • Greater employee motivation.
  • Higher profits and reduced costs.
  • Richer customer experiences.
  • Greater customer loyalty.

How to Change Your Mindset – and Your Customers’

  1. Embrace an ‘expert’ mentality.
  2. Compare to the emotional aspect of your client’s problem.
  3. Tell a personal story.
  4. Use ‘reciprocity’ to draw people – giving a little, returns to you.
  5. Eliminate any fear from a sale by offering a 100% guarantee if customers are not satisfied.

A service mindset is a viewpoint that concentrates on creating customer value, faith and credence. A business with this vision is willing to go beyond the selling of a product or service. It desires to make a positive and permanent impression in the customer’s mind.

A Mindset for Serving Customers. Good skills and techniques are essential in providing excellent service to customers, but they are not the only solutions to success. We call the seven features The Service Mentality. These traits form a mindset for serving customers.

Researchers show that a critical aspect of international strategic management is the skill to manage competing interests. The advantage of a global mindset is the organisation’s ability to combine speed with an accurate response.

Laws or guidelines do not govern the military mindset. It is a state of mind after finishing army training. It leads to the way of processing information, how to carry out tasks and how to communicate as part of a team. One is trained to endure in a way that people outside the military rarely are.

Here are some practical ways to build Customer Rapport

  1. Take Their Name First.
  2. Speak With a Smile.
  3. See It From the Customer’s Perspective.
  4. Share Their Priorities.
  5. Allow Them to ‘Get It All Out’
  6. Repeat Back.
  7. Make Their Problem Your Problem.
  8. Understand the Customer’s Emotional Drivers.

How to respond to customer complaints

  1. Listen to the customer’s experience in its entirety.
  2. Apologise.
  3. Concentrate on the solution.
  4. Do not hasten the customer.
  5. Find complaints before they find you.

9 Ways How To Be More Customer-Centric

  1. Listen to the customers.
  2. Remember: Customer opinion is reality.
  3. Make the customers part of the solution.
  4. Map the customer’s journey.
  5. Monitor customer communications.
  6. Get the data together.
  7. “See” your customers digitally.
  8. Define the customer experience strategy.

Customers will benefit from a customer-service mindset by having a pleasant, satisfactory experience. Answer the customer’s questions and meet their needs. When employees show a customer-service mindset, it produces a positive atmosphere for everyone.

Reinforce service orientation by communication. Employees should make it evident that they intend to help the customer. Respond to customer inquiries. Respond to customer inquiries with the necessary information in a positive and friendly manner.

Positive customer relations are long-term, mutually profitable relationships between a customer and a company. Build these relationships by creating an environment of trust for the continued growth of the customer and organisation.

The factors that affect business customer relations are the business methods, the businesses setting, and the technology employed.

Positive customer relations provide companies with more insight into customer’s problems because it creates a clear channel of communication for relaying customer feedback. This channel results in better individual interactions with customers which grows trust over time and affects their buying decisions.

Customer Relationship Management (CRM) is a plan for handling all your company’s relationships and communications with your customers and potential customers. It helps to improve profitability.

The six Customer Service Areas one Needs to Master are:

  • Interaction Techniques.
  • Channel Competence.
  • Client Success Management.
  • Consumer Retention.
  • Proactive Support.
  • Quality Control.

Putting oneself in the customers’ situations and viewing things from their perspective is crucial because it helps us better comprehend the customer and what is likely to form the right solution for him/her. It serves to remove ‘guessing’ as a process and puts the seller on the same page with the buyer/customer.

The right viewpoint is at the core of what it means to deliver excellent customer service. Customer service attitude is different as it is an individual choice that everyone can make. The right attitude turns unsatisfied customers into happy customers.

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