Handling Complaints Course in Singapore

About This Handling Complaints Training Course

Handling Complaints Course in Singapore

Handling complaints skillfully is one of the many traits that an excellent customer service provider should have. With today’s technology providing numerous platforms for customers to voice complaints—e-mail, social media, calls, texts—the influx and demand for response are ever higher. This calls for even more attention and care when handling complaints.

Who Should Attend This Handling Complaints Workshop

This Handling Complaints workshop is ideal for anyone who would like to gain a strong grasp and improve their Handling Complaints.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Handling Complaints Training Program

The ideal group size for this Handling Complaints course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Handling Complaints Skills Course

The duration of this Handling Complaints workshop is workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Handling Complaints Course Objectives

Below is the list of course objectives of our Handling Complaints course

  • Define Handling Complaints
  • List the Key Benefits of Handling Complaints
  • State When to Use Handling Complaints
  • Explain The Steps of Handling Complaints
  • Apply The Steps of Handling Complaints in The Case Study
  • Identify The Possible Pitfalls When Using Handling Complaints & How to Overcome Them

Handling Complaints Value Added Materials

Each participant will receive the following materials for the Handling Complaints course

Handling Complaints Learner’s Guide

Handling Complaints Key Takeaways Notes

Handling Complaints Essentials Ebook

Handling Complaints Course Handouts

Handling Complaints 30-Day Action Plan

Handling Complaints MindMaps Pack

Handling Complaints PPT Slides Used During Course

Handling Complaints Long-Term Memory Flashcards Pack

Handling Complaints E-Learning Course

Handling Complaints Online Video Course

Handling Complaints Essentials Audiobook

Handling Complaints Infographics Pack

Handling Complaints Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Handling Complaints training course. Course participants not in Singapore may choose to sign up for our online Handling Complaints training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

*Online Version

  • 1 Year E-learning Access
  • *Only Available For Certain Courses

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Handling Complaints training course

Upcoming Handling Complaints Training Course Schedule

Contact us for the latest Handling Complaints course schedules:

Phone: +65 6714 6663

Email: contact@knowlesti.com


    Download Handling Complaints Course Brochure

    Request for this Handling Complaints course brochure. Fill up the short information below and we will send it to you right away!

      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore Clients

      Course Enquiries

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051

      Office Phone: +65 6714 6663

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