Handling a Difficult Customer Lunch And Learn Talk In Singapore

Step into the world of customer service excellence at our exclusive lunch and learn session in Singapore, where we delve into the art of handling difficult customers with finesse and professionalism. Picture a dynamic gathering of professionals from diverse industries, all united in their quest to navigate challenging interactions with grace and confidence. Against the backdrop of Singapore’s vibrant business landscape, this session promises an insightful exploration into effective strategies and techniques for turning difficult encounters into opportunities for customer satisfaction and loyalty.

In the heart of Singapore’s bustling cityscape, our lunch and learn talk offers participants a unique chance to refine their customer service skills and enhance their ability to manage even the most challenging situations. Through engaging discussions and practical insights, attendees will uncover the keys to de-escalating tensions, empathising with customers’ concerns, and finding win-win solutions. Join us as we embark on a journey towards creating memorable customer experiences and fostering long-lasting relationships in the dynamic world of Singaporean business.

Talk Objectives:

  1. Understanding the Nature of Difficult Customers
    Participants will gain insight into the various types of difficult customers they may encounter, from those who are aggressive to those who are passive-aggressive or overly demanding.
  2. Developing Empathy and Active Listening Skills
    Strategies for empathising with customers’ perspectives and actively listening to their concerns will be explored, enhancing rapport and trust.
  3. De-escalating Tensions and Managing Emotions
    Techniques for defusing tense situations and managing emotions, both of customers and service providers, will be discussed to promote constructive resolutions.
  4. Asserting Control and Setting Boundaries
    Methods for establishing clear boundaries while asserting control in challenging interactions will be shared, maintaining professionalism and respect.
  5. Providing Solutions and Offering Alternatives
    Participants will learn how to offer appropriate solutions and alternatives to address customers’ concerns and meet their needs effectively.
  6. Turning Challenges into Learning Opportunities
    The session will highlight how difficult customer interactions can serve as valuable learning experiences, driving continuous improvement in service delivery.
  7. Building Rapport and Trust
    Strategies for building rapport and trust with customers, even in challenging situations, will be explored to enhance customer satisfaction and loyalty.
  8. Enhancing Communication and Conflict Resolution Skills
    Attendees will learn effective communication and conflict resolution techniques to navigate difficult conversations and reach mutually beneficial outcomes.
  9. Fostering a Positive Customer Experience
    The talk will focus on ways to turn difficult interactions into opportunities for creating positive and memorable customer experiences, enhancing brand reputation.
  10. Promoting a Culture of Customer-Centricity
    Participants will explore the importance of fostering a customer-centric culture within organisations, where customer satisfaction is prioritised at all levels.

Join us in mastering the art of handling difficult customers and transforming challenges into opportunities for growth and excellence. Reserve your spot today for our upcoming lunch and learn talk in Singapore, where you’ll gain invaluable insights and practical strategies to enhance your customer service skills.

Don’t miss this chance to elevate your customer interactions, boost customer satisfaction, and strengthen your organisation’s reputation for exceptional service. Sign up now and embark on a journey towards becoming a trusted and effective ambassador for your company in the dynamic landscape of Singapore’s business world.

More Information:

Duration: 60 minutes

Fees: SGD 1299.97  SGD 889.97

For more information please contact us at: contact@knowlesti.sg or please call: +65 6714 6663

If you would like to register for this talk, fill out the registration form below.


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