Empathy At Work Course in Singapore

About This Empathy At Work Training Course

Empathy at Work Training Course in Singapore

Empathy is an emotional capability to relate to a person’s feelings. It is often analogized as “walking on someone’s shoes.” In the workplace, empathy for others enhances a strong, tight-knit relationship that can overcome emotional stresses together. Learning to be empathic helps an individual to avoid offending someone and jumping to the wrong conclusions.

Empathy is the capacity to as it should be placed yourself in other person’s situation to apprehend the alternative’s scenario, perceptions and feelings from their point of view and as a way to talk that understanding back to the other person. Empathy is a crucial talent with a purpose to have as a frontrunner. Empathy is from time to time careworn with sympathy. Sympathy involves simply being stricken by the other character’s perceptions, reviews and feelings. for instance, if an employee is frustrated and sad, the sympathetic leader could revel in the same emotions, resulting in the chief oftentimes suffering from identical problems as the employee. hence, sympathy can actually get inside the way of effective main.

Empathy contributes to a correct knowledge of your employees, their perceptions and issues. It additionally complements your communique capabilities due to the fact you could sense what others need to understand and if they are getting it from you or not. ideally, your personnel can analyze skills in empathy from you, thereby supporting them to become greater effective leaders, managers and supervisors themselves.

The 3 styles of Empathy You need to strengthen are Cognitive Empathy, Social Empathy, Empathic concern.

growing empathy is the primary of five steps in traditional layout questioning, and it is what underpins the using ethos of human-focused design. Empathy supports engagement, retention, commerce, lengthy client relationships or even correlates to accelerated sales.

Empathy isn’t only a soft skill, but it’s also a talent that situations might do nicely with. this could be executed in special approaches, for instance by using training leaders on how empathy can help them emerge as greater efficiency through paying attention to the human beings that they manipulate, by respecting their opinions even if you disagree with them, and by using showing that you care approximately them as humans. There are also small steps that each folk can take to carry extra empathy to our existence; to momentarily silence our critiques, to try and see others factors of view, and to take some time to genuinely pay attention to the views of them. This technique takes time, that is a precious commodity in the current instances, in which we’re being asked to do greater with less. however, empathy funding will bring about extra engaged effects, and in the long run, fulfilment.

After taking this course you’ll have the ability to better connect to yourself, and also the self-consciousness that allows you to explicit yourself without muddying your message with the violence and judgement which might be this type of natural a part of our language.

Can You Teach Empathy?

Lasting empathy can’t be taught overnight, but the foundations of empathetic skills can be immediately visible through encouragements and instructions. In a study published in the Journal of Personality and Social Psychology, researchers succeeded in applying empathy in situations involving racism. Their participants were shown a video of a black man experiencing discrimination while going through regular public interactions.

After being asked to imagine the black man’s feelings and their own if it happened to them, the tests later showed less bias. Empathy training is also one of the most effective ways to teach empathy. According to a Forbes article, customer satisfaction increased by 6% after only six weeks when a former Telefonica Germany CEO provided it to his employees.

Who Should Attend This Empathy At Work Workshop

This Empathy At Work workshop is ideal for anyone who would like to gain a strong grasp and improve their Empathy At Work.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Empathy At Work Training Program

The ideal group size for this Empathy At Work course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Empathy At Work Skills Course

The duration of this Empathy At Work workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Empathy At Work Course Benefits

Below is the list of course benefits of our Empathy At Work course

Empathy Training in the Workplace Benefits – Part 1

  • Empathy builds employee loyalty to business goals leading to better business outcomes
  • Empathy leads to improved interpersonal relations and helps business gain competitive advantage

Empathy Training in the Workplace Benefits – Part 2

  • Empathy leads to enhanced employee morale and productivity at the workplace
  • Empathy allows employees to effectively deal with stressors and workplace anxiety thus reducing employee absenteeism and turnover

Empathy Training in the Workplace Benefits – Part 3

  • Empathy builds conscientious and people oriented leaders at the workplace.
  • Empathy impacts on better customer relationships and elevates customer satisfaction.

Empathy Training in the Workplace Benefits – Part 4

  • Empathy improves cultural competence
  • Empathy fuels effective collaboration with employers, employers, clients and business partners

Empathy Training in the Workplace Benefits – Part 5

  • Empathy builds productivity
  • Empathy is at the core of a business mission
  • Gain knowledge on empathy process and how it impacts on employees and organizations.

Empathy At Work Course Objectives

Below is the list of course objectives of our Empathy At Work course

Empathy Training Course  Objectives – Part 1

  • Understand the meaning and value of empathy at the workplace.
  • Understand why leaders should practice empathy towards the employees at the workplace.

Empathy Training Course  Objectives – Part 2

  • Learn the elements and characteristics of empathy at the workplace.
  • Factors to consider when expressing empathy toward employees at the workplace.
  • Know the attributes of an empathetic leader at the workplace.

Empathy Training Course  Objectives – Part 3

  • Acquire the strategies of creating and sustaining empathy at the workplace for professionals.
  • Know the basic fundamentals and guidelines of practicing empathy at the workplace.

Empathy Training Course  Objectives – Part 4

  • Appreciate the role played by effective communication in creating empathy at the workplace.
  • Learn the tips of building and integrating empathy in the working environment.

Empathy Training Course  Objectives – Part 5

  • Learn the steps and process of creating and achieving empathy at the workplace.
  • Learn the techniques of setting boundaries to refrain employees from abusing empathy.

Empathy Training Course  Objectives – Part 6

  • Understand the professional skills needed for exercising empathy at the workplace.
  • Discover the ways and methods of improving employee empathy at the workplace.

Course Content For This Empathy At Work Training Course

Below is the list of course content of our Empathy At Work training programme

Empathy is the ability to understand other people’s emotions and what they’re thinking or feeling. Empathy helps us better connect with those around us.

 Empathy Course – Part 2

  • Define Empathy
  • Can You Teach Empathy?
  • Why Some People Lack Empathy
  • Traits of Empathic People

 Empathy Course – Part 2

  • 5 Reasons Why Workplace Empathy Is Crucial
  • Reasons Why Companies Struggle With Empathy
  • Quick real-life story on workplace empathy
  • The clear difference between empathy, sympathy, and compassion with examples for each

 Empathy Course – Part 3

  • Why empathy in the workplace does not happen overnight
  • State 3 major differences between listening vs hearing
  • Reasons why you should not automatically assume the worst in people

 Empathy Course – Part 4

  • Ways to walk in your colleagues’ shoes
  • Ways to form a deep connection with someone with examples for each
  • Questions that will make you a more empathic person
  • Ways to avoid making assumptions with real-life examples

 Empathy Course – Part 5

  • 10 difficult personalities and 2 examples on how to deal with each one of them
  • Reasons why empathy is a crucial leadership skill
  • Powerful ways to be a more empathetic leader

 Empathy Course – Part 6

  • Proven ways to build and improve empathy in the workplace
  • Activities for building empathy in adults
  • 6 pretty clear signs you’re being taken advantage of at work and how to prevent it from happening

Empathy At Work Value Added Materials

Each participant will receive the following materials for the Empathy At Work course

Empathy At Work Learner’s Guide

Empathy At Work Key Takeaways Notes

Empathy At Work Essentials Ebook

Empathy At Work Course Handouts

Empathy At Work 30-Day Action Plan

Empathy At Work MindMaps Pack

Empathy At Work PPT Slides Used During Course

Empathy At Work Long-Term Memory Flashcards Pack

Empathy At Work E-Learning Course

Empathy At Work Online Video Course

Empathy At Work Essentials Audiobook

Empathy At Work Infographics Pack

Empathy At Work Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Empathy At Work training course. Course participants not in Singapore may choose to sign up for our online Empathy At Work training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Empathy At Work Training Course Schedule

Contact us for the latest Empathy At Work course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com



    Download Empathy At Work Course Brochure

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

      Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987

      Office Phone: +65 6935 7406

      Email: contact@knowlesti.sg

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      People lack average empathy, or the capability to feel what others are exhibiting, when something has gone amiss in their minds. It might be the result of a hereditary defect, or physical destruction due to trauma, or a acknowledgment to their environment.

      Empathy is experiencing the joy at a friend’s wedding. Empathy is defined as the capability to read the thoughts feelings, or emotions of someone. An example of empathy is holding the same amount of enthusiasm as a friend, when they tell you they’re getting wedded.

      Start showing empathy with these steps:

      1. Acknowledge their pain.
      2. Share how you feel.
      3. Show gratitude that the person opened up.
      4. Show interest.
      5. Be encouraging.
      6. Be supportive.
      7. There is No Script for Empathy.

      Emotion researchers usually define empathy as the capability to sense other people’s feelings, coupled with the capability to imagine what someone else might be thinking. “Cognitive empathy,” sometimes called “perspective taking,” refers to our capability to recognize and interpret other people’s emotions.

      Working on empathy can be seen as a flaw. If you are incredibly empathetic to a person, you dislike, then you can decide-out what they will do next and neutralize them. Without empathy, society would fail due to people taking advantage of each other at every moment and no one being able to believe anyone.

      Empathy is learned action even though the potential for it is inborn. The most useful way to think about empathy is an innate potential that needs to be produced and to see it as a feature in a bigger picture. In time, that roots grows into empathy and the potential for intimate connection.

      A few things you can do to show empathy:

      • You’re making total sense.
      • I understand how you feel.
      • It would help if you have help.
      • I just feel such despair in you when you talk about this.
      • You’re in a tough spot here.
      • I can feel the pain you feel.

      People require normal empathy, or the capability to sense what others are feeling, when something has gone astray in their brains. It might be the outcome of a genetic defect, or physical injury due to trauma, or a acknowledgment to their environment.

      Empathy is the capability to correctly put yourself “in someone else’s shoes”– to guess the other’s position, thoughts and feelings from their point of view – and to be able to agree that understanding back to the other person. Empathy is a significant skill for you to have as a leader.

      People with the power of Empathy sense the feelings of people around them. People with the strength of Empathy have the special ability to feel into the emotions of people around them, they can sometimes take on those feelings of others.

      Psychopathy, a generic term for the illness of the mind, can produce a lack of empathy, causing numerous kinds of antisocial behavior. Sociopathy, or destruction to the ability to operate in a social setting, often involves a lack of empathy, also causing many forms of antisocial behavior.

      Three Kinds of Empathy:

      • Emotional
      • Cognitive
      • Compassionate

      Empathy is a learned quality. The people who grow up to feel no empathy are not supported without it. They are born with a miscommunication in their mind that do not explain the way the average persons would. These children ultimately develop empathy because they are taught.

      Studies show that about 2 years of age, children begin to show natural empathy, knowing how other people feel even when they don’t feel the same way themselves. And not only do they think another person’s pain, but they try to alleviate it.

      Psychopathy, a generic term for the illness of the mind, can produce a lack of empathy, causing numerous kinds of antisocial behavior. Sociopathy, or destruction to the ability to operate in a social setting, often involves a lack of empathy, also causing many forms of antisocial behavior.

      Your empathy tank is low for those most nearby to you. Quickly you feel as much empathy for them as you would your typical criminal. Your capability to know and share their feelings seems gone. The second understanding that you don’t feel empathy for those closest to you is because you are too busy protecting yourself.

      Empathy is crucial because it helps us recognize how others are feeling so we can respond appropriately to the situation. People who are good at interpreting others’ emotions, such as manipulators, fortune-tellers or psychics, might also use their unique, empathetic skills for their own interest by deceiving others.

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