Delivering Service Excellence Course in Singapore

About This Delivering Service Excellence Training Course

Delivering Service Excellence Course in Singapore

Service excellence should be strived for by every business. The benefits of maintaining excellent service for customers is more than just customer satisfaction, their loyalty is also gained, as well as an improved public image. Delivering service excellence is a practice that is sure to keep a business at the peak of success.

Who Should Attend This Delivering Service Excellence Workshop

This Delivering Service Excellence workshop is ideal for anyone who would like to gain a strong grasp and improve their Delivering Service Excellence.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Delivering Service Excellence Training Program

The ideal group size for this Delivering Service Excellence course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Delivering Service Excellence Skills Course

The duration of this Delivering Service Excellence workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Delivering Service Excellence Course Objectives

Below is the list of course objectives of our Delivering Service Excellence course

  • Define Delivering Service Excellence
  • List the Key Benefits of Delivering Service Excellence
  • State When to Use Delivering Service Excellence
  • Explain The Steps of Delivering Service Excellence
  • Apply The Steps of Delivering Service Excellence in The Case Study
  • Identify The Possible Pitfalls When Using Delivering Service Excellence & How to Overcome Them

Delivering Service Excellence Value Added Materials

Each participant will receive the following materials for the Delivering Service Excellence course

Delivering Service Excellence Learner’s Guide

Delivering Service Excellence Key Takeaways Notes

Delivering Service Excellence Essentials Ebook

Delivering Service Excellence Course Handouts

Delivering Service Excellence 30-Day Action Plan

Delivering Service Excellence MindMaps Pack

Delivering Service Excellence PPT Slides Used During Course

Delivering Service Excellence Long-Term Memory Flashcards Pack

Delivering Service Excellence E-Learning Course

Delivering Service Excellence Online Video Course

Delivering Service Excellence Essentials Audiobook

Delivering Service Excellence Infographics Pack

Delivering Service Excellence Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Delivering Service Excellence training course. Course participants not in Singapore may choose to sign up for our online Delivering Service Excellence training course.

2-Full Day Course

S$489
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$589
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

*Online Version

S$589
  • 1 Year E-learning Access
  • *Only Available For Certain Courses

Upcoming Delivering Service Excellence Training Course Schedule

Contact us for the latest Delivering Service Excellence course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com

Message:

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Download Delivering Service Excellence Course Brochure

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  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.


Questions

Being more customer-oriented and ensuring Service Excellence gives a vital competitive advantage for private and public companies, allowing them to win clients in an extremely competitive industry today.

Service is the degree to which the business meets the customer’s needs and expectations, whereas excellent service is when the business surpasses the customer’s experience expectation and when customers feel that they have received that little unexpected extra in the shape of extra effort.

7 Tips for Delivering Customer Service Excellence

  1. Can the company or organisation deliver excellence to the customers
  2. Think Ahead.
  3. Focus on the Customer.
  4. Always Under Promise and Over Deliver.
  5. Learn from the Competitors.
  6. The Customer Is (Almost) Always Right.
  7. Keep On Communicating.
  8. Listen and Take Action.

In the context of private banking, most people would assume that service excellence describes a situation whereby wealth managers are required to fully comprehend the client’s investment needs and expectations and provide excellent advice while implementing the steps required to met quality standards.

Excellence means to be the best. Achieving excellence is difficult. It is a quality that people appreciate because it is difficult to find. It is the quality of shining, of being truly the best at something.

The Customer Service Excellence Standard quality mark endeavours to make a substantial difference to customer’s service experience by encouraging companies to concentrate on their individual needs and preferences.

Here Are The 7 Keys of Excellence

  • Integrity – Connect behaviour with values.
  • Failure Leads To Success –Learn from mistakes.
  • Commitment – Make dreams happen.
  • Ownership – Take responsibility for actions.
  • Flexibility – Be enthusiastic about doing things creatively.
  • Balance – Live the best life.
  • Speak With a Well Intention– Honestly and Graciously

Synonyms of the word “Excellence” include superiority, goodness, perfection, purity, worth, pre-eminence, greatness. A definition of excellence is the state of being outstanding; state of having good qualities in a prominent degree; elevated merit; supremacy in virtue.

Here are 6 Easy Tips To Achieve Excellence:

  1. Have a Powerful Desire for Excellence – and having Passion is the first step.
  2. Believe in oneself.
  3. Learn from Role Models
  4. Work Hard.
  5. Never Give Up.
  6. Make Firm Blueprints. Every long term goal made has to be supported by a good plan.

Here are 6 Examples of Companies that practice excellent customer service:

  • Tesla – Meet customers where they are located.
  • Adobe – Respond to customer service complaints before they happen.
  • JetBlue – Thanks frequent customers with small gestures.
  • Coca-Cola – Get involved in social causes.
  • Zappos – Personally reply to every email.
  • Trader Joe’s – Help those in time of need.

Customer service is critical to a business because it retains customers and derives more value from them. By implementing top-notch customer service, businesses recover customer acquisition expenses and develop a loyal following that refers to customers, serves as case studies, and provides testimonials and reviews.

Here are eight ways on how to provide excellent customer service:

  1. Be friendly. The most important rule in providing excellent customer service is to be friendly.
  2. Respond promptly.
  3. Say, thank you.
  4. Get to know the customers.
  5. Ask for feedback.
  6. Use the previous feedback by customers.
  7. Know the product or service.
  8. Listen to the customers.

It means to show the client or customer her importance to the company and the business by communicating in a friendly, helpful and positive way. Good customer service means to meet customer’s expectations, while excellent customer service means to exceed them.

The key to excellent customer service is building strong relationships with customers. Customers will have a great impression by saying “thank you” to them and maintaining a positive, helpful and friendly environment. A happy customer will come back regularly and is expected to spend more.

Here are some of the qualities that thought leaders and seasoned professionals from the customer service industry deem necessary in order to succeed.

  • Customer Empathy / Compassion.
  • Patience.
  • Flexibility.
  • Enthusiasm.
  • Communication skills.
  • Charisma.
  • Company knowledge.
  • Stress Management.

Here are six examples of excellent customer service practices

  • JetBlue – Consistently with small gestures thank regular customers.
  • Trader Joe’s – To always help those who are unfortunate.
  • Tesla – Meet customers where they are located.
  • Coca-Cola – Get involved in social causes.
  • Adobe – Address customers’ difficulties and concerns before they complain.
  • Zappos – Personally reply to every email.

Here are eight of the Most Valuable Customer Service Skills required:

  • Respect – Treat others the way one would like to be treated.
  • Patience. Customers with problems tend to talk a long time, so this virtue is vital for excellent customer service
  • Concern.
  • Attentiveness.
  • Empathy.
  • Flexibility.
  • Communication Skills.
  • Self-Control.

Here are essential customer service skills to take note of:

  1. Patience.
  2. Positive attitude.
  3. Positive language.
  4. Listening skills.
  5. Empathy – Knowing the customer and the problem is vital for anyone in the frontline role.
  6. Clear communication skills.
  7. Product knowledge.
  8. Problem-solving skills.

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