Dealing With Hostile And Abusive Customers Workshop

Dealing With Hostile And Abusive Customers Course in Singapore

Dealing With Hostile And Abusive Customers Course

About This Dealing With Hostile And Abusive Customers Training Course

Dealing With Hostile And Abusive Customers Course in Singapore

Anywhere in sales, there are always chances of facing customers that border on harmful. When this happens, the best course of action is to call security immediately. But what should you do when security takes too long or it’s not around? Salespeople should be armed with protocols on how to handle such dangerous circumstances.

Who Should Attend This Dealing With Hostile And Abusive Customers Workshop

This workshop is ideal for anyone who would like to gain a strong grasp and improve their Dealing With Hostile And Abusive Customers.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Dealing With Hostile And Abusive Customers Training Program

The ideal group size for this Dealing With Hostile And Abusive Customers course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration

The duration of this Dealing With Hostile And Abusive Customers workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Course Objectives

Below is the list of course objectives of our Dealing With Hostile And Abusive Customers course

  • Establishing and implementing the customer feedback or complaint process
  • Understanding customer responses and behavioural patterns.
  • Who are the demanding customers and what makes them difficult?
  • Effects of unhappy customers.
  • How not to take customers’ wrath and negative emotions personally?
  • Managing angry customers and their emotions.
  • Ways to connect and empathise with customers.
  • Methods of defusing anger and the tense situation.
  • Listening and responding skills in managing anger.
  • Recognising the nature of customer complaints and customers’ needs.
  • Recognise their needs, problems and how to solve them.
  • Why are customers angry and what are they unhappy about?
  • Applying positive communication and “customer-benefit” statements.
  • Handling complaints skillfully using structured approaches
  • Learn effective communication and problem-solving skills.
  • Recognise customer needs and knows what causes people to be difficult and understand if customers are actually difficult.
  • Maintain your own negative feelings when dealing with difficult customers.
  • Implement effective strategies to manage difficult customer-situations.

Dealing With Hostile And Abusive Customers Value Added Materials

Each participant will receive the following materials for the Dealing With Hostile And Abusive Customers Workshop

Dealing With Hostile And Abusive Customers Learner’s Guide

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Key Takeaways Notes

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Essentials Ebook

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Course Handouts

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers 30-Day Action Plan

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers MindMaps Pack

Dealing With Hostile And Abusive Customers Course

Customers PPT Slides Used During Course

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Long-Term Memory Flashcards Pack

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers E-Learning Course

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Online Video Course

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Essentials Audiobook

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Infographics Pack

Dealing With Hostile And Abusive Customers Course

Dealing With Hostile And Abusive Customers Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Dealing With Hostile And Abusive Customers training course. Course participants not in Singapore may choose to sign up for our online training course.

2-Full Day Course

S$78997
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$88997
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Course Schedule

Contact us for the latest Dealing With Hostile And Abusive Customers course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com

Message:

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      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore Clients

      Course Enquiries

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987

      Office Phone: +65 6935 7406

      Email: contact@knowlesti.sg

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