Customer Telephone Techniques Course
Customer Telephone Techniques Course in Singapore
About This Customer Telephone Techniques Training Course
Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.
Who Should Attend This Customer Telephone Techniques Workshop
This workshop is ideal for anyone who would like to gain a strong grasp and improve their Telephone Techniques.
All Staff Within An Organisation
Group Size For This Customer Telephone Techniques Training Program
The ideal group size for this Customer Telephone Techniques Training Program is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Customer Telephone Techniques workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Below is the list of course objectives of our Customer Telephone Techniques course
- Produce Great Customer Service to Customers.
- Recognize & Improve Telephone Etiquette & Manners.
- Customer-focused Communication & Listening Skills.
- Display a Confident & Professional Image over the Phone.
- Importance of Tonality Over the Phone.
- Essential Telephone Etiquette & Manners.
- Manage Stressful & Difficult Situations over the Telephone.
- Moments of Truths – Interactions with Customer.
- Overcome Common Mistakes in handling Phone Calls.
- Emotional Intelligence and Customer Service.
- Managing High Work Volume & & Managing Calls During Peak Hours.
- Scenario Planning for Difficult Customer Service Situations.
Customer Telephone Techniques Value Added Materials
Each participant will receive the following materials for the Customer Telephone Techniques course
Telephone Techniques Learner’s Guide
Telephone Techniques Key Takeaways Notes
Telephone Techniques Essentials Ebook
Telephone Techniques Course Handouts
Telephone Techniques 30-Day Action Plan
Telephone Techniques MindMaps Pack
Telephone Techniques PPT Slides Used During Course
Telephone Techniques Long-Term Memory Flashcards Pack
Telephone Techniques E-Learning Course
Telephone Techniques Online Video Course
Telephone Techniques Essentials Audiobook
Telephone Techniques Infographics Pack
Customer Telephone Techniques Certification
Each course participant will receive a certification of training completion
There are 4 pricing options available for this Customer Telephone Techniques training course. Course participants not in Singapore may choose to sign up for our online training course.
- SGD 889.97 For a 60-minute Lunch Talk Session.
- SGD 389.97 For a Half Day Course Per Participant.
- SGD 589.97 For a 1 Day Course Per Participant.
- SGD 789.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Course Schedule
Contact us for the latest Customer Telephone Techniques course schedules:
Phone: +65 6714 6663
Download Course Brochure
Request for this Customer Telephone Techniques course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
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Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987
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