Customer Telephone Techniques Course

Customer Telephone Techniques Course in Singapore

Customer Telephone Techniques Course

About This Customer Telephone Techniques Training Course

Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.

Who Should Attend This Customer Telephone Techniques Workshop

This workshop is ideal for anyone who would like to gain a strong grasp and improve their Telephone Techniques.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Telephone Techniques Training Program

The ideal group size for this Customer Telephone Techniques Training Program is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration

The duration of this Customer Telephone Techniques workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Course Objectives

Below is the list of course objectives of our Customer Telephone Techniques course

  • Produce Great Customer Service to Customers.
  • Recognize & Improve Telephone Etiquette & Manners.
  • Customer-focused Communication & Listening Skills.
  • Display a Confident & Professional Image over the Phone.
  • Importance of Tonality Over the Phone.
  • Essential Telephone Etiquette & Manners.
  • Manage Stressful & Difficult Situations over the Telephone.
  • Moments of Truths – Interactions with Customer.
  • Overcome Common Mistakes in handling Phone Calls.
  • Emotional Intelligence and Customer Service.
  • Managing High Work Volume & & Managing Calls During Peak Hours.
  • Scenario Planning for Difficult Customer  Service Situations.

Customer Telephone Techniques Value Added Materials

Each participant will receive the following materials for the Customer Telephone Techniques course

Telephone Techniques Learner’s Guide

Customer Telephone Techniques Course

Telephone Techniques Key Takeaways Notes

Customer Telephone Techniques Course

Telephone Techniques Essentials Ebook

Customer Telephone Techniques Course

Telephone Techniques Course Handouts

Customer Telephone Techniques Course

Telephone Techniques 30-Day Action Plan

Customer Telephone Techniques Course

Telephone Techniques MindMaps Pack

Customer Telephone Techniques Course

Telephone Techniques PPT Slides Used During Course

Customer Telephone Techniques Course

Telephone Techniques Long-Term Memory Flashcards Pack

Customer Telephone Techniques Course

Telephone Techniques E-Learning Course

Customer Telephone Techniques Course

Telephone Techniques Online Video Course

Customer Telephone Techniques Course

Telephone Techniques Essentials Audiobook

Customer Telephone Techniques Course

Telephone Techniques Infographics Pack

Customer Telephone Techniques Course

Customer Telephone Techniques Certification

Each course participant will receive a certification of training completion

Course Fees

There are 4 pricing options available for this Customer Telephone Techniques training course. Course participants not in Singapore may choose to sign up for our online training course.

  • SGD 889.97 For a 60-minute Lunch Talk Session.
  • SGD 389.97 For a Half Day Course Per Participant.
  • SGD 589.97 For a 1 Day Course Per Participant.
  • SGD 789.97 For a 2 Day Course Per Participant.
  • Discounts available for more than 2 participants.

Upcoming Course Schedule

Contact us for the latest Customer Telephone Techniques course schedules:

Phone: +65 6714 6663

Email: contact@knowlesti.com

Message:

    Download Course Brochure

    Request for this Customer Telephone Techniques course brochure. Fill up the short information below and we will send it to you right away!

      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore Clients

      Course Enquiries

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051

      Office Phone: +65 6714 6663

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