Customer Service Training Course
Customer Service Training Course in Singapore
About This Customer Training Course Singapore
Customer Service Training Course in Singapore
The customer service market requires their employees to have a list of soft skills. Whether you interact with your customers on the phone, in person, or via online chat or email, it is extremely important to relate with them on a human level. Customers must feel like they are interacting with a customer service representative who genuinely cares for them and wants to solve their problems.
|Customer Service Support Course||16 May, 2023 - 17 May, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||16 June, 2023 - 17 June, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 July, 2023 - 18 July, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 August, 2023 - 18 August, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||14 September, 2023 - 15 September, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||14 October, 2023 - 15 October, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||15 November, 2023 - 16 November, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||15 December, 2023 - 16 December, 2023||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||16 January, 2024 - 17 January, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||15 February, 2024 - 16 February, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||16 March, 2024 - 17 March, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 April, 2024 - 18 April, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||18 May, 2024 - 19 May, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||19 June, 2024 - 20 June, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||19 July, 2024 - 20 July, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||19 August, 2024 - 20 August, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||18 September, 2024 - 19 September, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 October, 2024 - 18 October, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 November, 2024 - 18 November, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
|Customer Service Support Course||17 December, 2024 - 18 December, 2024||9 am to 5 pm||Online / Face to Face||Singapore|
Who Should Attend This Customer Service Skills Training Course
This Customer Service Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Service Skills.
All Staff Within An Organisation
Group Size For This Customer Service Training Course
The ideal group size for this Customer Service Skills course is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Customer Service Skills Course
The duration of this Customer Service Skills workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Customer Service Skills Course Benefits
Below is the list of course benefits of our Customer Service Skills course
- Improved customer service skills
- Higher customer service representative motivation
- Higher customer service representative engagement
- Higher customer service representative self-confidence
- Increase in customer satisfaction
- Enhance the company’s brand image
- Increase the company’s profits
Customer Service Skills Course Objectives
Below is the course objectives for Customer Service Skills course
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This customer service course will look at all types of customers and how we can serve them better and improve ourselves in the process.
Customer Service Course Objectives:
Customer Service Course- Part 1
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
Customer Service Course- Part 2
- Identify your customers’ needs
- Use outstanding customer service to generate return business
Customer Service Course- Part 3
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
Customer Service Course- Part 4
- Connect with customers through online tools
- Deal with difficult customers
Course Content For This Customer Service Training Course
Below is the course content Customer Service Course
Customer Service Course – Part 1: Who We Are and What We Do
Before we get started, we need to think about what is a customer? What customer service is all about? We also need to think about whom in our organization provides customer service. The simple answer to that question is: everyone.
- Who Are Customers?
Customer Service Skills Training Course Value Added Materials
Each participant will receive the following materials for the Customer Service Skills course
Customer Service Skills Learner’s Guide
Customer Service Skills Key Takeaways Notes
Customer Service Skills Essentials Ebook
Customer Service Skills Course Handouts
Customer Service Skills 30-Day Action Plan
Customer Service Skills MindMaps Pack
Customer Service Skills PPT Slides Used During Course
Customer Service Skills Long-Term Memory Flashcards Pack
Customer Service Skills E-Learning Course
Customer Service Skills Online Video Course
Customer Service Skills Essentials Audiobook
Customer Service Skills Infographics Pack
Customer Service Training Course Certification
Each course participant will receive a certification of training completion
There are 4 pricing options available for this Customer Service Skills training course. Course participants not in Singapore may choose to sign up for our online Customer Service Skills training course.
- SGD 889.97 For a 60-minute Lunch Talk Session.
SGD 389.97 For a Half Day Course Per Participant.
SGD 589.97 For a 1 Day Course Per Participant.
SGD 789.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Customer Service Skills Training Course Schedule
Contact us for the latest Customer Service Skills course schedules:
Phone: +65 6714 6663
Download Customer Service Training Course Brochure
Request for this Customer Service Skills course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987
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