Customer Retention Course in Singapore

About This Customer Retention Training Course

Customer Retention Course in Singapore

Perhaps the ultimate goal of sales, customer retention is the ability of a company to maintain a certain number of customers over a period of time. This involves implementing strategies or campaigns that will attract more customers to avail of a product. One of the most common ways to attain it is through improving brand loyalty.

Who Should Attend This Customer Retention Workshop

This Customer Retention workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Retention.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Retention Training Program

The ideal group size for this Customer Retention course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Customer Retention Skills Course

The duration of this Customer Retention workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Customer Retention Course Objectives

Below is the list of course objectives of our Customer Retention course

  • Understand the difference between good and inferior retention.
  • Identify the keys to really great retention.
  • Implement strategies that will positively affect your churn rate.
  • Discover how to improve retention long term.
  • List the key ingredients for world-class customer retention.
  • Explain how to calculate customer lifetime value.
  • Discuss some ways of preventing customer loss.
  • State some ways to drive revenue growth through retention.
  • Identify your most valuable customers
  • Explain how to leverage customer data.
  • Identify ways to bring back lost customers.
  • State when and how to use automation.
  • Explain the real nature of customer loyalty and the true meaning and application of CRM.
  • Explain how your customers interact, use and buy (or not) from your brand.
  • Apply analytical techniques to appropriately measure customer retention and loyalty.
  • Design and target a customer contact strategy, using online and offline communications.
  • Execute and evaluate the success of your customer retention strategy.

Customer Retention Value Added Materials

Each participant will receive the following materials for the Customer Retention course

Customer Retention Learner’s Guide

Customer Retention Key Takeaways Notes

Customer Retention Essentials Ebook

Customer Retention Course Handouts

Customer Retention 30-Day Action Plan

Customer Retention MindMaps Pack

Customer Retention PPT Slides Used During Course

Customer Retention Long-Term Memory Flashcards Pack

Customer Retention E-Learning Course

Customer Retention Online Video Course

Customer Retention Essentials Audiobook

Customer Retention Infographics Pack

Customer Retention Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Customer Retention training course. Course participants not in Singapore may choose to sign up for our online Customer Retention training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Customer Retention Training Course Schedule

Contact us for the latest Customer Retention course schedules:

Phone: +65 6817 2530




    Download Customer Retention Course Brochure

    Request for this Customer Retention course brochure. Fill up the short information below and we will send it to you right away!


      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore ClientsKnowles Training Institute Singapore Clients

      Course Enquiries

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987

      Office Phone: +65 6935 7406


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