Contact Center Training Lunch Talk

Delve into the realm of annual employee reviews with our exclusive Lunch Talk in Singapore. As organisations navigate through dynamic environments, the annual employee review process stands as a pivotal moment for reflection, feedback, and growth. Join us for an insightful session where we dissect the intricacies of conducting annual employee reviews, exploring best practices, strategies, and practical tips to foster constructive dialogue, enhance performance, and drive employee development.

Set against the vibrant backdrop of Singapore’s business landscape, our Lunch Talk offers a unique platform to gain valuable insights from seasoned HR professionals and industry leaders. From setting clear objectives to providing meaningful feedback, we’ll delve into the nuances of conducting effective annual employee reviews that not only recognise achievements but also identify opportunities for growth and development. Join us as we empower you to leverage the annual review process as a catalyst for fostering a culture of continuous improvement and excellence within your organisation.

Talk Objectives:

  1. Understand Contact Center Fundamentals:
    Familiarise participants with the core principles and functions of contact centres, including inbound and outbound communication channels.
  2. Master Effective Communication Skills:
    Develop strong verbal and written communication skills to engage customers professionally and efficiently resolve their queries.
  3. Explore Customer Service Best Practices:
    Learn industry-leading customer service techniques, such as active listening and empathy, to enhance customer satisfaction and loyalty.
  4. Utilise Contact Center Technologies:
    Gain proficiency in using contact centre technologies, including CRM systems and call centre software, to streamline operations and improve service delivery.
  5. Handle Difficult Customers with Confidence:
    Acquire strategies and techniques for managing challenging customer interactions with poise and professionalism.
  6. Enhance Product and Service Knowledge:
    Deepen understanding of products and services offered by the organisation to provide accurate and helpful information to customers.
  7. Empower Employees with Problem-Solving Skills:
    Equip contact centre agents with problem-solving skills to quickly address customer issues and find satisfactory resolutions.
  8. Implement Quality Assurance Measures:
    Establish quality assurance protocols to monitor and evaluate customer interactions, ensuring consistency and compliance with service standards.
  9. Promote Team Collaboration and Support:
    Foster a collaborative environment within the contact centre team to share knowledge, provide support, and foster a culture of continuous improvement.
  10. Drive Customer Experience Excellence:
    Align contact centre operations with customer experience goals to create memorable and positive interactions that build brand loyalty and advocacy.

Elevate your expertise in contact centre management by joining us at our Contact Center Training Lunch Talk. Reserve your spot today to gain invaluable insights, practical strategies, and expert guidance that will empower you to excel in the dynamic world of customer service.

Don’t miss this opportunity to network with industry professionals, share best practices, and enhance your skills in contact centre operations. Register now and take the first step towards unlocking your full potential in delivering exceptional customer experiences and driving organisational success. Your participation will be instrumental in shaping a future where customer service excellence is the cornerstone of business growth and reputation.

More Information:

Duration: 60 minutes

Fees: SGD 1899.97  SGD 1334.96

For more information please contact us at: or please call: +65 6714 6663

If you would like to register for this talk, fill out the registration form below.


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