What are conflict management skills, and how can this benefit you at work? Strong conflict management skills are beneficial in most roles, as disagreement is nearly unavoidable. It is human nature to disagree, and disputes can be helpful when appropriately handled.
Eliminating all conflicts would create its own set of problems: there would be no diversity of opinion, and there would be no means to identify and correct poor plans and policies.
Duration: 60 minutes
- Understand the Thomas-Kilmann’s Management Style for Handling Conflicts
- Kenneth Thomas and Ralph Kilmann created a model for conflict resolution in the 1970s, and it was named the Thomas-Kilmann model. According to this concept, the term “conflict” refers to a situation in which people’s interests cannot be compared to others. Conflict occurs when two or more persons or organizations care about things that are opposed to one another.
- Explain the Stages of Conflict Process
The stages of organizational conflict provide a valuable perspective. For example, if you can spot the signals of a growing, unpleasant conflict, you can intervene before things get out of hand. You can then intervene in a more positive manner.
Professor Pondy developed a process model of conflict in 1967, which is extremely valuable in understanding how conflict begins and the stages it goes through.
- Highlight the Positive and Negative Outcome of Conflict
- Conflict, while usually avoided, is not always destructive. Conflict may be beneficial to organizations because it fosters open-mindedness. The idea is to understand how to manage conflict successfully to act as a catalyst for organizational progress rather than a hindrance.
- Outline the Six-Step Method for Resolving Conflict
- Conflicts are inevitable in a person’s daily life. When they occur, the goal is not to aim to prevent them, but rather to effectively resolve and manage them. When people employ appropriate conflict management techniques and steps to resolve concerns, they will be able to keep their conflicts from escalating into major issues.
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