Communication Skills Training Course in Singapore
Communication Skills Training Course in Singapore
Communication is a basic skill everyone is required to master. Every interaction, every email sent, and every report presented require a certain level of proficiency in communicating to get the objectives and the thoughts across. Being able to master all the forms of communication will help an individual succeed not just in the workplace, but in life. This communication skills course has been produced to accommodate training participants who are looking to enhance their intercommunication skills.
Effective communication skills are the foundation for success in the corporate world today. Every job, no matter what it is, demands excellent communication abilities. If you want to advance in your role, you need to be able to both express yourself precisely and be able to listen and understand the needs, wants, and intentions of others when they communicate. Therefore, this communication skills training course is suitable for everyone in any role. Being able to communicate efficiently is a cornerstone to building positive working relationships; it will enable you to build rapport, improve relationships and feel comfortable and confident around others. Individuals who can communicate efficiently are great at getting others to open up and discuss feelings and emotions. They are able to respond properly during difficult conversations and feel less pressure when communicating with superiors and peers.
This Communication Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Communication Skills.
All Staff Within An Organisation
The ideal group size for this Communication Skills course is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Communication Skills training workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Below is the list of course benefits of our Communication Skills course
Communication Skills Builds Trust
Effective communication promotes trust with others. Your capacity to listen attentively and embrace diverse points of view assists others trust that you are making the right decisions for almost everyone in the group. As you continue to serve as a role model, this trust will spread to your team, and they will feel like they can trust their teammates to fulfil their duties and obligations.
Communication Skills Improves productivity
When team members recognise their roles, the roles of others and your expectations, they can concentrate more on their job and less on workplace issues. With efficient communication, conflicts are solved quickly; employees can better manage their workload and distractions are minimised. These advantages contribute to greater productivity for you and your team.
Communication Skills Preventing problems and resolving problems
The capacity to communicate effectively plays a large role in resolving conflicts and preventing potential ones from arising. The solution is to remain calm, make sure all parties are heard and find a solution that is ideal for everyone involved.
Communication Skills Promotes team building
With enhanced communication, team members will be better equipped to rely on each other. You will not have one team member appear as though they have to support the entire group. This enhanced division of labour will encourage positive feelings and relationships between the team members, which leads to improved morale and work experiences.
Communication Skills Provides clarity and direction
With effective communication skills, you are able to give clear expectations and objectives for your team. This includes finding effective ways to point out when something isn’t working as well as providing valuable feedback to get people back on track. They will know their specific tasks and responsibilities, as well as those of their teammates, which will further eliminate conflicts and confusion.
Communication Skills Increases engagement
With people feeling more positive in their work and in their understanding of what they need to do, they become more involved with their work as a whole. According to a recent study examining the psychology of employee engagement, only 15% of adult employees are engaged with their employers. By prioritising efficient communication, you can improve engagement, and thus increase satisfaction, among your team members.
Below is the list of course objectives of our Communication Skills course
Communication Skills Objectives: Part 1: Communications Styles
Communication Skills Objectives: Part 2: Interacting with People
Communication Skills Objectives: Part 3: Questioning Techniques
Communication Skills Objectives: Part 4: Misunderstanding
Communication Skills Objectives: Part 5: Empathy & Emotional Intelligence
Communication Skills Objectives: Part 6: Telephone Skills
Communication Skills Objectives: Part 7: Body Language
Below is the list of course content of our Communication Skills training course
Communication Skills Training Course Part 1: Communications Styles
- State what is an ideal communication?
- State the various styles of communication?
- Explain the four orientations effective communication, and how does each individual’s style influence their communication with you?
Communication Skills Training Course Part 2: Interacting with People
- Explain what does it mean to be assertive, and how can you obtain it?
- How to provide valuable feedback to others, so they take your word earnestly.
- How can you avoid seeming aggressive?
- How to use systematic techniques to evaluate what you know about yourself and what you know about others?
- Learn which domains you need to work on to develop yourself based on other people’s impression of you?
Communication Skills Training Course Part 3: Questioning Techniques
- Learn how to ask the appropriate questions at the right time.
- Learn how to get what you want and remains friends.
- How to address difficult issues and prepare others to open up to you?
- State the differences between open and closed questions, and how can you take advantage of each?
- How to seamlessly control a conversation towards the direction of your choice?
Communication Skills Training Course Part 4: Misunderstanding
- Discuss the reasons that cause misunderstanding?
- How can you decrease misunderstanding?
- Explain how can stereotyping affect your communication?
- Learn how to use active listening to gain rapport and commitment
- When should you use first-person sentences when communicating with others, and when should you use the second person?
Communication Skills Training Course Part 5: Empathy & Emotional Intelligence
- What is the impact of empathy on communication?
- How to use an easy empathic technique to construct sentences based on what you hear from others and construct an empathic communication?
Communication Skills Training Course Part 6: Telephone Skills
- Learn how to handle phone conversations.
- Learn how to put people on hold.
- Learn how to transfer a phone call to someone else.
- Explain how to end a phone call.
Communication Skills Training Course Part 7: Body Language
- How can you read people via their body language and understand their motives better?
- What gestures should you be conscious of?
- What are the distinctions between open and closed body gestures, and how do they impact your communication with others?
- Learn how to spot lies.
- How to command your voice to get the maximum effect?
Each participant will receive the following materials for the Communication Skills course
Communication Skills Training Course Learner’s Guide
Communication Skills Training Course Key Takeaways Notes
Communication Skills Training Course Essentials Ebook
Communication Skills Training Course Handouts
Communication Skills Training Course 30-Day Action Plan
Communication Skills Training Course MindMaps Pack
Communication Skills Training Course PPT Slides Used During Course
Communication Skills Training Course Long-Term Memory Flashcards Pack
Communication Skills Training Course E-Learning Course
Communication Skills Training Course Online Video Course
Communication Skills Training Course Essentials Audiobook
Communication Skills Training Course Infographics Pack
Each course participant will receive a certification of training completion
There are 3 pricing options available for this Communication Skills training course. Course participants not in Singapore may choose to sign up for our online Communication Skills training course.
Contact us for the latest Communication Skills course schedules:
Phone: +65 6817 2530
Request for this Communication Skills course brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Good communication comprises of the following:
- Being capable of listening to others
- Possessing empathy, which means seeing things from other’s viewpoint.
- Supporting others to boost morale and appreciation in the workplace.
- Being conscious of others and their emotions – sensitive to misfortunes and celebrating positive milestones.
- Body language, which significantly impacts how others perceive you in the workplace.
1. Spoken Communication
This is necessary for most interactions, but other nonverbal cues help provide additional context to the spoken words.
2. Non-spoken cues
This provides some insight into a speaker’s word selection. Genuineness, Sarcasm, complacency or deception are part of parcel of nonverbal communication.
3. Visual Communication
This includes signs, maps or drawings as well as colour or graphic layout. These reinforce verbal communication, and they help to make a point.
1. Listening – Take time to exercise active listening
2. Nonverbal Communication – Includes body language, hand gestures, eye contact, and tone of voice
3. Clarity and Concision – convey your message concisely
4. Friendliness – for an open and honest communication
5. Confidence – to show your belief in what you are saying and that you will follow through
6. Empathy – to show that you are listening and appreciating
7. Open-Mindedness – with a nimble, open mind.
First, communication spreads knowledge and information across people. Friends or co-workers discuss ideas with each other, and companies swap information with their subsidiaries and customers. Information flow cannot work without communication.
Second, communication is the basis of all human relationships. It helps people to communicate their ideas and feelings and to understand the emotions and thoughts of others.
In summary, communication plays a vital role in everyone’s lives. It not only helps to aid the process of sharing information and knowledge but also helps people to foster relationships with others.
Be prepared to show your colleagues and boss that your communication is valuable.
Recognize the importance of nonverbal communication.
Ask to clarify and make sure that people follow what others are saying.
Concentrate intensely on understanding what people are telling.
Realize that in any communication, the potential for misunderstanding is always present.
Think of the end goal in mind. The end goal ranges from merely providing information to assisting someone deciding on an action to take.
Consider your audience. Whom are you talking with? What do you know about them?
Random data, false data and a random mix of ideas will not allow your audience to apprehend all of the main points you are expecting they will understand.
Use anecdotes and context for your listener to make the information relevant to them.
Do not quickly lose your cool – think in the long run.
Communication skills examples
Different styles of communication are suitable in different situations.
Active listening means to pay substantial attention to the person speaking.
Honesty and kindness in relationships such as friendships builds trust and understanding.
In the workplace, people are likely to respond to ideas that are confidently presented.
Strong communicators are willing to receive critical feedback and are brave enough to give constructive feedback to others. Be clear and audible. Having empathy means to learn and experience the emotions of others.
Effective communication eliminates the guesswork from any message. Effectively communicate information or ideas so that audiences do not question the meaning or reasoning.
Communicate clearly for increased ease to send the message across and to be on the same page as the audience. For example, when discussing a new project with employees, ensure that they understand the directions and expectations. Highlight the essential aspects, sum them up at the end of the meeting and invite employees to enquire for further clarification if needed.
Most businesses value communicating with customers, networking with suppliers, and broadcasting to the media, highly – all these interactions will be high priority. However, not so much engaging with employees. This lack of engagement internally is unfortunate as it is just as critical to business success.
See below some benefits of good communication with employees:
- Improvement of energy and empathy
- Perpetual positive mood
- Decrease in self-inflicted anxieties
- Enjoying diversity within the workplace
- Increased creativity and “Aha” moments
- Being unfazed by difficult people
- Heightened problem-solving
Companies consider communication skills as “soft science”, a.k.a. “pseudoscientific waste of time” given the sceptical attitude with which many employees approach the topic. To debunk that attitude and negative viewpoints, here are several reasons why communication skills are essential:
Higher salary or income
Assists in building a successful family unit
Development of Leadership Skills
Become More Critical of the Media
A critical element of public speaking
Improves child’s level of self-esteem, achievement, and better overall health by excellent communication with parents
Here are some ways to generate effective communication in the workplace:
1. Open Meeting
3. One on One
4. Create a Receptive Atmosphere
5. Communication via Training
6. Display Confidence and Seriousness
7. Use Simple Words
8. Use Visuals
9. Listening to Team Members
10. Use Body Language
11. Be Articulate
12. Avoid Mumbling
13. Encourage Feedback
15. Be Appreciative
Learn and improve communication skills with experience and practice:
Request a close colleague for constructive criticism. To get an unbiased opinion, ask a trusted friend for their honest feedback.
Practice enhancing communication habits. Many communication skills are habits developed over time.
Visit communication skills workshops or classes. These classes may include instruction, roleplay, written assignments and open discussions.
Seek opportunities to communicate. These opportunities will help refresh existing and practising new skills.
1. Clarity and conciseness
Being clear and concise is the epicentre of strong communication skills in the workplace.
2. The ability to listen
Nobody wants to work with someone who talks but does not listen.
Confidence does not equate to arrogance but instead shows conviction in one’s ideas.
4. Open body language
Non-verbal communication is at the top of the list of business communication skills but often overlooked.
It is essential to approach Uncomfortable or sensitive conversations with tactfulness when they do.
Asking questions shows genuine curiosity about people and projects in the workplace.
Excellent communication is constant, concentrated, customized, and is a dialogue rather than a monologue. It is key to being able to understand the point of view of others. One mistake is to believe everyone knows what we know.
The 7 C of Communication are:
- Completeness – the message must be as encompassing as possible and geared to the receiver’s perception
- Concreteness – backed by facts such as research data and figures
- Courtesy – to address the audience in a friendly and courteous way.
- Correctness – avoid grammatical errors and stylistic lapses
- Clarity – explicitness, short sentences.
- Consideration – relate to the target group and be involved
- Conciseness – the storyline is consistent and when this does not contain any inconsistencies.
There are several communication skills appropriate for different situations. See below those necessary to be an effective communicator at work:
- Be clear and concise. Making your message easily understandable.
- Practice empathy. Understand your colleague’s feelings, ideas and goals.
- Assert yourself. Assertiveness is necessary when asking for a raise, seeking project opportunities or resisting an idea not beneficial.
- Be calm and consistent. When there is a disagreement or conflict, it can be easy to let emotion be involved.
- Use and read body language. Body language is a vital part of communications in the workplace.
Many organisations develop problems within their workplace due to communication difficulties. Five key barriers can transpire within a company: language, gender differences, cultural diversity, status differences and physical separation. These barriers to communication are particular items that can distort or block communication within an organization.
THE 9 Cs of Effective Communication
- Correctness – using the correct level of language, accurate facts and figures, right grammar.
- Conciseness – no wordy messages
- Clarity – the message should be correct, concise, complete, concrete and with consideration
- Completeness – complete to bring desirable results. It should include everything the reader wants or needs.
- Concreteness – specific, definite, unambiguous and vivid rather than vague & general
- Consideration – refers to attitude, empathy, the human touch and understanding of human nature.
- Courtesy – to build goodwill
- Confidence – to creates a positive tone for documents and presentations
Communication is the transfer of mental knowledge, such as thoughts and ideas, by vocalization, such as speech, or the written word. Communication includes three main parts: locution – the literal understanding of the communication; Illocution, the aim of the speaker; and perlocution, which is how the listener understands and grasps the communication.
Excellent communication is an indispensable tool to improve productivity and to maintain strong working relationships at all levels of an organisation. Employers investing time and energy to improve communication will rapidly build trust among employees. Employees who communicate effectively with colleagues, managers and customers are always essential assets to an organisation, and it is a skill which can often differentiate people apart from their competition when applying for jobs.