Call Centre Training Course in Singapore
Call Centre Training Course in Singapore
Call centers are known to be the most stressful working environment in the job industry. Despite high-volume calls, varying work shifts and chances of irate customers calling, many call center companies today are finding ways to keep employees feel valued by creating fun and positive working environments and engaging them with rewards and recognition.
This Call Centre Training workshop is ideal for anyone who would like to gain a strong grasp and improve their Call Centre Training.
All Staff Within An Organisation
The ideal group size for this Call Centre Training course is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Call Centre Training workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Below is the list of course benefits of our Call Centre Training course
1.Learn how to deal with various sorts of callers.
2.Gain knowledge of handling each call with patience and care.
3.Learn how to provide the caller with the appropriate information that they seek.
4.Gain the ability to display professionalism while in the call.
5.Ability to promote the products better.
6.Ability to have a better understanding of the caller’s needs.
7.Gain the knowledge of proper telephone etiquettes.
8.Learn how to accurately deliver messages.
9.Utilsing the call time efficiently.
10.Being able to tackle each call with intelligence and manner.
Below is the list of course objectives of our Call Centre Training course
1.Learning how to communicate with the customers.
2.Ability to attain greater customer satisfaction.
3.Ability to process all the information accurately while caller places any orders.
4.Understand how to input accurate data into the system.
5.Learn to be a good listener.
6.Being capable of receiving each call on time without unnecessary delay.
7.Learning to provide only the necessary and accurate information to the caller.
Below is the list of course content of our Call Centre Training training course
1.How to re-route the calls efficiently.
2.Tools to provide a better customer support.
3.Learning the techniques of handling the customer requests efficiently.
4.Learning ways of making better number of sales.
5.Making proper choice of words to deliver.
Each participant will receive the following materials for the Call Centre Training course
Call Centre Training Learner’s Guide
Call Centre Training Key Takeaways Notes
Call Centre Training Essentials Ebook
Call Centre Training Course Handouts
Call Centre Training 30-Day Action Plan
Call Centre Training MindMaps Pack
Call Centre Training PPT Slides Used During Course
Call Centre Training Long-Term Memory Flashcards Pack
Call Centre Training E-Learning Course
Call Centre Training Online Video Course
Call Centre Training Essentials Audiobook
Call Centre Training Infographics Pack
Each course participant will receive a certification of training completion
There are 3 pricing options available for this Call Centre Training training course. Course participants not in Singapore may choose to sign up for our online Call Centre Training training course.
We have the following discounts, fundings & subsidies for this Call Centre Training training course
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Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.