Call Centre Training Course in Singapore

About This Call Centre Training Course

Call Centre Training Course in Singapore

Call centers are known to be the most stressful working environment in the job industry. Despite high-volume calls, varying work shifts and chances of irate customers calling, many call center companies today are finding ways to keep employees feel valued by creating fun and positive working environments and engaging them with rewards and recognition.

Who Should Attend This Call Centre Workshop

This Call Centre Training workshop is ideal for anyone who would like to gain a strong grasp and improve their Call Centre Training.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Call Centre Training Program

The ideal group size for this Call Centre Training course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Call Centre Skills Course

The duration of this Call Centre Training workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Call Centre Course Benefits

Below is the list of course benefits of our Call Centre Training course

1.Learn how to deal with various sorts of callers.

2.Gain knowledge of handling each call with patience and care.

3.Learn how to provide the caller with the appropriate information that they seek.

4.Gain the ability to display professionalism while in the call.

5.Ability to promote the products better.

6.Ability to have a better understanding of the caller’s needs.

7.Gain the knowledge of proper telephone etiquettes.

8.Learn how to accurately deliver messages.

9.Utilsing the call time efficiently.

10.Being able to tackle each call with intelligence and manner.

Call Centre Course Objectives

Below is the list of course objectives of our Call Centre Training course

1.Learning how to communicate with the customers.

2.Ability to attain greater customer satisfaction.

3.Ability to process all the information accurately while caller places any orders.

4.Understand how to input accurate data into the system.

5.Learn to be a good listener.

6.Being capable of receiving each call on time without unnecessary delay.

7.Learning to provide only the necessary and accurate information to the caller.

Course Content For This Call Centre Training Course

Below is the list of course content of our Call Centre Training training course

1.How to re-route the calls efficiently.

2.Tools to provide a better customer support.

3.Learning the techniques of handling the customer requests efficiently.

4.Learning ways of making better number of sales.

5.Making proper choice of words to deliver.

Call Centre Value Added Materials

Each participant will receive the following materials for the Call Centre Training course

Call Centre Training Learner’s Guide

Call Centre Training Key Takeaways Notes

Call Centre Training Essentials Ebook

Call Centre Training Course Handouts

Call Centre Training 30-Day Action Plan

Call Centre Training MindMaps Pack

Call Centre Training PPT Slides Used During Course

Call Centre Training Long-Term Memory Flashcards Pack

Call Centre Training E-Learning Course

Call Centre Training Online Video Course

Call Centre Training Essentials Audiobook

Call Centre Training Infographics Pack

Call Centre Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Call Centre Training training course. Course participants not in Singapore may choose to sign up for our online Call Centre Training training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Call Centre Training training course

Upcoming Call Centre Training Course Schedule

Contact us for the latest Call Centre Training course schedules:

Phone: +65 6817 2530

Email: [email protected]


Will This Course Be Sponsored By Your Organisation?

Download Call Centre Course Brochure

Request for this Call Centre Training course brochure. Fill up the short information below and we will send it to you right away!

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: [email protected]

We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.

Register Now

Register For This Call Centre Training Course Now!

Call Centre Training course, workshop, training, class, seminar, talk, program, programme, activity, lecture. Call Centre Training courses, workshops, classes, seminars, talks, programs, programmes, activities, lectures in Singapore. Call Centre Training improvement tips, Call Centre Training techniques, improve Call Centre Training, improve Call Centre Training games, Call Centre Training improvement exercises, improve Call Centre Training power, how to have good Call Centre Training, how to have good Call Centre Training in studying, how to build up your Call Centre Training, how to improve Call Centre Training how to improve Call Centre Training course in Singapore. Enhance, boost, build up, enlarge, heighten Call Centre Training course in Singapore. Increase, intensify, raise, reinforce, strengthen Call Centre Training. Upgrade, amplify, boom, elevate, exaggerate, magnify, grow, gain Call Centre Training. Develop Call Centre Training, multiple, power up, beef up, bolster, establish, extend Call Centre Training. Invigorate, restore, step up, toughen, empower, fortify, regenerate Call Centre Training. Rejuvenate, renew, escalate, expand, maximize Call Centre Training. Powerful, mighty, impressive, competent, great, excellent, exceptional Call Centre Training in Singapore. Superb Call Centre Training. Super, superior, strong, solid, active Call Centre Training training courses and workshops in Singapore. Call Centre Training enhancement, booster, building up, enlargement, heightening, increment, strengthening, amplification. Call Centre Training magnification, growth, development, power, empowerment, regeneration. Call Centre Training rejuvenation, development, escalation, expansion. Call Centre Training maximization, power training courses & workshops in Singapore.