Active Listening Course in Singapore

About This Active Listening Training Course

Active Listening Course in Singapore

More than just hearing and nodding, active listening is an important skill that engages the whole body. It keeps the mind active in the sense that information is being dissected and filtered out while listening. Active listening not only benefits the listener but, through body language, the speaker is encouraged to speak as well.

Who Should Attend This Active Listening Workshop

This Active Listening Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Active Listening Skills.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Active Listening Skills Training Program

The ideal group size for this Active Listening Skills course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Active Listening Course Singapore

The duration of this Active Listening Skills workshop is 1 full day.

  • 1 Full Day

  • 9 a.m to 5 p.m

Active Listening Course Benefits

Below is the list of course benefits of our Active Listening Skills course

  1. Complete attention upgrades your capacity to grasp and pass on the information.
  2. Listening mindfully motivates individual to open up in front of you comfortably.
  3. Active listening composes relational attachments.
  4. Enables a better-built perception of the speaker
  5. Undivided attention encourages the person to remain real on the talk and helps to keep data what the individual understands.
  6. Provide an opportunity to settle down the controversy. It is hard to continue hitting when the other party does not hit back.
  7. Undivided attention allows the speaker to absolute sentiments.
  8. Active listening will give you extra data.

Active Listening Course Objectives

Below is the list of course objectives of our Active Listening Skills course

Module One: Course Overview

Module Two: Defining Active Listening

Module Four: Attitude is Everything!

Module Five: Encouraging Conversation

Module Six: Building Relationships

Module Seven: Getting Over Listening Roadblocks

Course Content For This Active Listening Skills Training Course

Below is the list of course content of our Active Listening Skills training course

Active Listening Course: Course Overview

Active Listening Course: Defining Active Listening

  • What is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

Active Listening Course: Body Language Basics

Active Listening Course: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Active Listening Course: Encouraging Conversation

  • What Is Said and What Is Heard
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Active Listening Course: Building Relationships

  • Building Common Ground
  • NLP Tips and Tricks

Active Listening Course: Getting Over Listening Roadblocks

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Active Listening Course Value Added Materials

Each participant will receive the following materials for the Active Listening Skills course

Active Listening Skills Training Learner’s Guide

Active Listening Skills Training Key Takeaways Notes

Active Listening Skills Training Essentials Ebook

Active Listening Skills Course Handouts

Active Listening Skills 30-Day Action Plan

Active Listening Skills MindMaps Pack

Active Listening Skills PPT Slides Used During Course

Active Listening Skills Long-Term Memory Flashcards Pack

Active Listening Skills E-Learning Course

Active Listening Skills Online Video Course

Active Listening Skills Essentials Audiobook

Active Listening Skills Infographics Pack

Active Listening Course Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Active Listening Skills training course. Course participants not in Singapore may choose to sign up for our online Active Listening Skills training course.

1-Full Day Course

S$489
  • Learner’s Guide
  • Course Handouts

Premium 1-Full Day Course

S$589
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Active Listening Skills Training Course Schedule

Contact us for the latest Active Listening Skills course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com

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  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

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Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

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Questions

Active listening is an ability, obtained and improved with constant use. Active listening is entirely focusing on what is being said rather than just passively ‘hearing’ the words of the speaker. Listen with all five senses.

There are five essential active listening techniques one can practice to help become a more effective listener:

  • Pay Attention. Give the talker undivided attention and accept the message.
  • Show That You are Listening.
  • Provide Feedback.
  • Defer Judgment.
  • Respond Appropriately.

Active listening is a fundamental interpersonal communication skill that helps leaders, supervisors, and managers are better communicators and problem solvers. Active listening is not the only key to a pleasant conversation and genuine, empathetic engagement; it also has the potential to develop positive emotions.

The three “As” are attitude, attention, and adjustment. They perform a crucial role in listening skills. Understand how these impact the listening so that they most likely will stay in your mind and keep you on your feet when it comes to the circumstances you need them the most.

Agents of Active Listening Techniques

  • Building trust and building agreement
  • Demonstrating concern
  • Paraphrasing to show understanding
  • Nonverbal signs which show comprehension such as nodding, eye contact, and leaning forward
  • Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand”

What Are the Characteristics of Active Listening?

  • Impartial and nonjudgmental.
  • Patient (periods of silence are not “filled”)
  • Verbal and nonverbal feedback to display signs of listening (for example: smiling, eye contact, leaning in, mirroring)
  • Probing questions.
  • Reflecting what is said.
  • Asking for clarification.
  • Summarising.

Here are eight steps to becoming an active listener:

  1. Approach each dialogue to learn something.
  2. Stop talking and focus strictly on the speaker.
  3. Open and guide the conversation.
  4. Drill down to the details.
  5. Summarize what is heard and ask questions to check understanding.
  6. Encourage by giving positive feedback.

Active listening builds a safe space in which one’s thoughts and feelings do not come under judgment. This safe space is crucial in a relationship, to talk freely and honestly to each other.

The non-active listener sometimes avoids the message if he feels it difficult to be known or too hard to be followed. The listener requires mental preparation and energy to concentrate on the message and the non-verbal conversation like body movement, postures, gestures.

The eight steps to transform into an active listener:

  1. Approach each dialogue to learn something.
  2. Stop talking and focus strictly on the speaker.
  3. Open and guide the conversation.
  4. Drill down to the details.
  5. Summarise what is heard and ask questions to check understanding.
  6. Encourage using positive feedback.

Practice active listening to improve listening skills. Active listening is to hear, evaluate and decipher the content of speech. The four types of active listening are paraphrasing, reflecting feelings, reflecting meaning and summative consideration.

There are five essential active listening techniques one can use to become a more effective listener:

  • Pay Attention. Give the speaker undivided attention and accept the message.
  • Show that you are Listening.
  • Provide Feedback.
  • Defer Judgment
  • Respond Appropriately.

The four kinds of active listening are paraphrasing, showing feelings, reflecting meaning and summative reflection.

  • Paraphrasing. Paraphrasing occurs when the listener repeats the main message spoken by the communicator but in different words.
  • Reciprocating Feelings.
  • Reciprocating Meaning.
  • Summative Reflection.

The Benefits of Active Listening

  • Avoid Misunderstandings. One of the most apparent reasons to study active listening is to assure that the message is received as the speaker intended it.
  • Build Relationships. People like to understand that they are being heard and appreciated.
  • Improve Productivity.
  • Overcome Disagreement.

Disadvantages of Practicing Active Listening: Practicing active listening can make one like a ‘parrot’ by echoing the same words. Occasionally, the speaker may think you have heard them talking, but you have misunderstood the speaker. It does not facilitate more communication, like genuine empathy.

Active listening creates strong relationships and, while it may not come quickly to many of us, it is an invaluable communication skill. Becoming an excellent listener will take determination and practice, and it will be well worth it in both professional and personal life.

Active listening creates strong relationships and is an invaluable communication skill. It does not come naturally to all people. Practical and robust speaking skills are essential in a field where emotions often reach critical mass.

The listening skill is the most essential aspect of the communication process. It helps to understand and understand the other person’s message. Active listening skills create positive workplace relationships which shape our opinions and responsiveness to one another.

Poor listening causes mere assumptions and misunderstandings. These, in turn, lead to errors, ineffective decisions, or costly mistakes. On a personal level, poor listening leads to hurt emotions and a loss of team cohesion. Hence poor listening weakens trust and weakens communication even further.

Environmental and physical barriers to active listening include furniture location, noise such as sounds of traffic or people talking, physiological noise such as a sinus headache or hunger, and psychological noise such as stress or anger.

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