Handling Difficult Customers Course
Handling Difficult Customers Course in Singapore
About This Handling Difficult Customers Training Course
Handling Difficult Customers Course in Singapore
Wouldn’t the world be a great if every customer was a pleasure to deal with? We all know that seldom happens. So what is the best way to handle demanding customers? Through this course, training participants will learn stress management skills, how to build rapport, and recognising specific body language.
By employing our Handling a Difficult Customer course, training participants will see an increase in customer service, productivity, and a reduction in unhappy customers. Training participants will be provided with a powerful skill set including in-person and over the phone techniques, addressing complaints, and producing return business.
Who Should Attend This Handling Difficult Customers Workshop
This Handling Difficult Customers workshop is ideal for anyone who would like to gain a strong grasp and improve their Handling Difficult Customers.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Handling Difficult Customers Training Program
The ideal group size for this Handling Difficult Customers course is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration
The duration of this Handling Difficult Customers workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Course Benefits
Below is the list of course benefits of our Handling Difficult Customers
- Learn to develop a positive mindset when handling difficult customers.
- Learn tools and strategies to calm them down.
- Learn techniques to empathise with customers.
Course Objectives
Below is the list of course objectives of our Handling Difficult Customers course
- Develop a positive mindset
- Manage internal and external stress
- Exhibit abilities to listen actively and empathise
- Develop a rapport with customers in person and over the phone
- Learn the diverse challenges posed by customers
- Promote strategies to adapt to challenging conditions
Course Content
Below is the list of course content of our Handling Difficult Customers training course
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Handling Difficult Customers Value Added Materials
Each participant will receive the following materials for the Handling Difficult Customers course
Handling Difficult Customers Learner’s Guide
Handling Difficult Customers Key Takeaways Notes
Handling Difficult Customers Essentials Ebook
Handling Difficult Customers Course Handouts
Handling Difficult Customers 30-Day Action Plan
Handling Difficult Customers MindMaps Pack
Handling Difficult Customers PPT Slides Used During Course
Handling Difficult Customers Long-Term Memory Flashcards Pack
Handling Difficult Customers E-Learning Course
Handling Difficult Customers Online Video Course
Handling Difficult Customers Essentials Audiobook
Handling Difficult Customers Infographics Pack
Handling Difficult Customers Certification
Each course participant will receive a certification of training completion
Course Fees
There are 4 pricing options available for this Handling Difficult Customers training course. Course participants not in Singapore may choose to sign up for our online Handling Difficult Customers training course.
- SGD 889.97 For a 60-minute Lunch Talk Session.
- SGD 389.97 For a Half Day Course Per Participant.
- SGD 589.97 For a 1 Day Course Per Participant.
- SGD 789.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Course Schedule
Contact us for the latest Handling Difficult Customers course schedules:
Phone: +65 6714 6663
Email: contact@knowlesti.com
Message:
Download Course Brochure
Request for this Handling Difficult Customers course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
Office Phone: +65 6714 6663
Email: contact@knowlesti.sg
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