Empathy at Work Training Course in Singapore

Empathy is an emotional capability to relate to a person’s feelings. It is often analogized as “walking on someone’s shoes.” In the workplace, empathy for others enhances a strong, tight-knit relationship that can overcome emotional stresses together. Learning to be empathic helps an individual to avoid offending someone and jumping to the wrong conclusions.

Empathy is the capacity to as it should be placed yourself in other person’s situation to apprehend the alternative’s scenario, perceptions and feelings from their point of view and as a way to talk that understanding back to the other person. Empathy is a crucial talent with a purpose to have as a frontrunner. Empathy is from time to time careworn with sympathy. Sympathy involves simply being stricken by the other character’s perceptions, reviews and feelings. for instance, if an employee is frustrated and sad, the sympathetic leader could revel in the same emotions, resulting in the chief oftentimes suffering from identical problems as the employee. hence, sympathy can actually get inside the way of effective main.

Empathy contributes to a correct knowledge of your employees, their perceptions and issues. It additionally complements your communique capabilities due to the fact you could sense what others need to understand and if they are getting it from you or not. ideally, your personnel can analyze skills in empathy from you, thereby supporting them to become greater effective leaders, managers and supervisors themselves.

The 3 styles of Empathy You need to strengthen are Cognitive Empathy, Social Empathy, Empathic concern.

growing empathy is the primary of five steps in traditional layout questioning, and it is what underpins the using ethos of human-focused design. Empathy supports engagement, retention, commerce, lengthy client relationships or even correlates to accelerated sales.

Empathy isn’t only a soft skill, but it’s also a talent that situations might do nicely with. this could be executed in special approaches, for instance by using training leaders on how empathy can help them emerge as greater efficiency through paying attention to the human beings that they manipulate, by respecting their opinions even if you disagree with them, and by using showing that you care approximately them as humans. There are also small steps that each folk can take to carry extra empathy to our existence; to momentarily silence our critiques, to try and see others factors of view, and to take some time to genuinely pay attention to the views of them. This technique takes time, that is a precious commodity in the current instances, in which we’re being asked to do greater with less. however, empathy funding will bring about extra engaged effects, and in the long run, fulfilment.

After taking this course you’ll have the ability to better connect to yourself, and also the self-consciousness that allows you to explicit yourself without muddying your message with the violence and judgement which might be this type of natural a part of our language.

Can You Teach Empathy?

Lasting empathy can’t be taught overnight, but the foundations of empathetic skills can be immediately visible through encouragements and instructions. In a study published in the Journal of Personality and Social Psychology, researchers succeeded in applying empathy in situations involving racism. Their participants were shown a video of a black man experiencing discrimination while going through regular public interactions.

After being asked to imagine the black man’s feelings and their own if it happened to them, the tests later showed less bias. Empathy training is also one of the most effective ways to teach empathy. According to a Forbes article, customer satisfaction increased by 6% after only six weeks when a former Telefonica Germany CEO provided it to his employees.

This Empathy At Work workshop is ideal for anyone who would like to gain a strong grasp and improve their Empathy At Work.

The ideal group size for this Empathy At Work course is:

The duration of this Empathy At Work workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Empathy At Work course

Empathy Training in the Workplace Benefits – Part 1

• Empathy builds employee loyalty to business goals leading to better business outcomes
• Empathy leads to improved interpersonal relations and helps business gain competitive advantage

Empathy Training in the Workplace Benefits – Part 2

• Empathy leads to enhanced employee morale and productivity at the workplace
• Empathy allows employees to effectively deal with stressors and workplace anxiety thus reducing employee absenteeism and turnover

Empathy Training in the Workplace Benefits – Part 3

• Empathy builds conscientious and people oriented leaders at the workplace.
• Empathy impacts on better customer relationships and elevates customer satisfaction.

Empathy Training in the Workplace Benefits – Part 4

• Empathy improves cultural competence
• Empathy fuels effective collaboration with employers, employers, clients and business partners

Empathy Training in the Workplace Benefits – Part 5

• Empathy builds productivity
• Empathy is at the core of a business mission
• Gain knowledge on empathy process and how it impacts on employees and organizations.

Below is the list of course objectives of our Empathy At Work course

Empathy Training Course  Objectives – Part 1

• Understand the meaning and value of empathy at the workplace.
• Understand why leaders should practice empathy towards the employees at the workplace.

Empathy Training Course  Objectives – Part 2

Below is the list of course content of our Empathy At Work training programme

Empathy is the ability to understand other people’s emotions and what they’re thinking or feeling. Empathy helps us better connect with those around us.

 Empathy Course – Part 2

• Define Empathy
• Can You Teach Empathy?
• Why Some People Lack Empathy
• Traits of Empathic People

 Empathy Course – Part 2

• 5 Reasons Why Workplace Empathy Is Crucial
• Reasons Why Companies Struggle With Empathy
• Quick real-life story on workplace empathy
• The clear difference between empathy, sympathy, and compassion with examples for each

 Empathy Course – Part 3

• Why empathy in the workplace does not happen overnight
• State 3 major differences between listening vs hearing
• Reasons why you should not automatically assume the worst in people

 Empathy Course – Part 4

• Ways to walk in your colleagues’ shoes
• Ways to form a deep connection with someone with examples for each
• Questions that will make you a more empathic person
• Ways to avoid making assumptions with real-life examples

 Empathy Course – Part 5

• 10 difficult personalities and 2 examples on how to deal with each one of them
• Reasons why empathy is a crucial leadership skill
• Powerful ways to be a more empathetic leader

 Empathy Course – Part 6

• Proven ways to build and improve empathy in the workplace
• Activities for building empathy in adults
• 6 pretty clear signs you’re being taken advantage of at work and how to prevent it from happening

Each participant will receive the following materials for the Empathy At Work course

Each course participant will receive a certification of training completion

There are 4 pricing options available for this Empathy At Work training course. Course participants not in Singapore may choose to sign up for our online Empathy At Work training course.

Contact us for the latest Empathy At Work course schedules:

Register For This Empathy At Work Course Now!

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