Working In A Public-Facing Role Course in Singapore
Working in A Public-Facing Role Training Course in Singapore
Working directly with clients relies much on the outside appearance and how you present yourself. No matter how stressful, one must always exude professionalism and approachability. A high-pressure job in its own right, public-facing roles require certain qualities in an individual and a commitment to upholding the image of a company.
This Working In A Public-Facing Role workshop is ideal for anyone who would like to gain a strong grasp and improve their Working In A Public-Facing Role.
All Staff Within An Organisation
The ideal group size for this Working In A Public-Facing Role course is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Working In A Public-Facing Role workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Below is the list of course objectives of our Working In A Public-Facing Role course
- List some examples of public-facing roles
- The do’s and dont’s of working in a public-facing role
- Dealing with rude customers
- Dealing with angry customers
- How to deliver service excellence
- The most common mistakes when working in a public-facing role and how to avoid them
- The top 10 tips for working in a public-facing role
- Building up your active listening skills
- The most important problem-solving skill you will need to master as a public-facing employee
- The myth about multi-tasking
- How to build resilience
Each participant will receive the following materials for the Working In A Public-Facing Role course
Working In A Public-Facing Role Learner’s Guide
Working In A Public-Facing Role Key Takeaways Notes
Working In A Public-Facing Role Essentials Ebook
Working In A Public-Facing Role Course Handouts
Working In A Public-Facing Role 30-Day Action Plan
Working In A Public-Facing Role MindMaps Pack
Working In A Public-Facing Role PPT Slides Used During Course
Working In A Public-Facing Role Long-Term Memory Flashcards Pack
Working In A Public-Facing Role E-Learning Course
Working In A Public-Facing Role Online Video Course
Working In A Public-Facing Role Essentials Audiobook
Working In A Public-Facing Role Infographics Pack
Each course participant will receive a certification of training completion
There are 3 pricing options available for this Working In A Public-Facing Role training course. Course participants not in Singapore may choose to sign up for our online Working In A Public-Facing Role training course.
We have the following discounts, fundings & subsidies for this Working In A Public-Facing Role training course
Our Trainers are Subject Matter Experts
Contact us for the latest Working In A Public-Facing Role course schedules:
Phone: +65 6817 2530
Request for this Working In A Public-Facing Role course brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.