Service Recovery Course in Singapore
Service Recovery Course in Singapore
Service recovery is one of a company’s vital operations that require prompt attention and resolution. It mitigates the risk of losing customers and blemishing public image. In addition to providing the customer with free service repair after a product failure, it could also potentially convert a customer’s dissatisfaction to loyalty.
This Service Recovery workshop is ideal for anyone who would like to gain a strong grasp and improve their Service Recovery.
All Staff Within An Organisation
The ideal group size for this Service Recovery course is:
Minimum: 5 Participants
Maximum: 15 Participants
The duration of this Service Recovery workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Below is the list of course objectives of our Service Recovery course
- Define service recovery
- Why is service recovery crucial
- When is service recovery needed
- 5 steps to successful service recovery
- Learn how to anticipate customer needs
- Acknowledge the customer’s feelings
- How to offer alternatives to customers
- Apologising the right way
Each participant will receive the following materials for the Service Recovery course
Service Recovery Learner’s Guide
Service Recovery Key Takeaways Notes
Service Recovery Essentials Ebook
Service Recovery Course Handouts
Service Recovery 30-Day Action Plan
Service Recovery MindMaps Pack
Service Recovery PPT Slides Used During Course
Service Recovery Long-Term Memory Flashcards Pack
Service Recovery E-Learning Course
Service Recovery Online Video Course
Service Recovery Essentials Audiobook
Service Recovery Infographics Pack
Each course participant will receive a certification of training completion
There are 3 pricing options available for this Service Recovery training course. Course participants not in Singapore may choose to sign up for our online Service Recovery training course.
We have the following discounts, fundings & subsidies for this Service Recovery training course
Contact us for the latest Service Recovery course schedules:
Phone: +65 6817 2530
Request for this Service Recovery course brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.