Service Recovery Course in Singapore
About This Service Recovery Training Course
Service Recovery Course in Singapore
Service recovery is one of a company’s vital operations that require prompt attention and resolution. It mitigates the risk of losing customers and blemishing public image. In addition to providing the customer with free service repair after a product failure, it could also potentially convert a customer’s dissatisfaction to loyalty.
Who Should Attend This Service Recovery Workshop
This Service Recovery workshop is ideal for anyone who would like to gain a strong grasp and improve their Service Recovery.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Service Recovery Training Program
The ideal group size for this Service Recovery course is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Service Recovery Skills Course
The duration of this Service Recovery workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Service Recovery Course Objectives
Below is the list of course objectives of our Service Recovery course
- Define service recovery
- Why is service recovery crucial
- When is service recovery needed
- 5 steps to successful service recovery
- Learn how to anticipate customer needs
- Acknowledge the customer’s feelings
- How to offer alternatives to customers
- Apologising the right way
Service Recovery Value Added Materials
Each participant will receive the following materials for the Service Recovery course
Service Recovery Learner’s Guide
Service Recovery Key Takeaways Notes
Service Recovery Essentials Ebook
Service Recovery Course Handouts
Service Recovery 30-Day Action Plan
Service Recovery MindMaps Pack
Service Recovery PPT Slides Used During Course
Service Recovery Long-Term Memory Flashcards Pack
Service Recovery E-Learning Course
Service Recovery Online Video Course
Service Recovery Essentials Audiobook
Service Recovery Infographics Pack
Service Recovery Certification
Each course participant will receive a certification of training completion
Course Fees
There are 3 pricing options available for this Service Recovery training course. Course participants not in Singapore may choose to sign up for our online Service Recovery training course.
SGD 1,334.96 For a 60-minute Lunch Talk Session.
SGD 584.96 For Half Day Course Per Participant.
SGD 884.96 For 1 Day Course Per Participant.
SGD 1,184.96 For 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Service Recovery Training Course Schedule
Contact us for the latest Service Recovery course schedules:
Phone: +65 6714 6663
Email: contact@knowlesti.com
Message:
Download Service Recovery Course Brochure
Request for this Service Recovery course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
Office Phone: +65 6714 6663
Email: contact@knowlesti.sg
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