Having A Service Mindset Course in Singapore

About This Course

Having A Service Mindset Course in Singapore

Having a Service Mindset Course is an essential unit for employers, employees and professionals. It helps learners to develop an outlook that focuses on creating a favourable working environment. And prioritise on the welfare of customers.

The course helps the business to have a clear view and understand the benefits of creating customer value, trust and loyalty.

The developed skills will help the business to develop a different perspective towards their customers. Learners will understand the benefits of focusing and going beyond the normal operations; to offer goods and services to customers and prospects. And instead, improve customer experience.

Who Should Attend

This time management workshop is ideal for anyone who would like to gain a strong grasp and improve their Having A Service Mindset.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size

The ideal group size for this Having A Service Mindset course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration

The duration of this Having A Service Mindset workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Course Benefits

Below is the list of course benefits of our Having A Service Mindset course

  • Understand the importance of customer loyalty, trust and value to the business
  • Gain the necessary skills to enhance customer relationships
  • Improve customer-employee relations in the workplace
  • Improve the applied strategies to deal with customers
  • Contribute to creating a positive and indelible impression in the mind of customers and prospects.
  • Improve customer experience and provide ways to enhance it continuously.

Course Objectives

Below is the list of course objectives of our Having A Service Mindset course

  1. Facilitate efficient communication between employees and customers.
  2. Recognise unfavourable and undesirable traits that can affect the loyalty of customers
  3. Formulate standards to ensure customers are treated fairly in the business
  4. Look for strategies to deal with the complaints from the customers on the spot
  5. Equip employees with the required information to ensure improved customer experience
  6. Establish a healthy and favourable working environment
  7. Understand the actual needs of the customers to create an appropriate impression
  8. Cultivate an emotional connection between workers and customers.
  9. Develop persistence and resilience to deal efficiently with clients
  10. Assess employee behaviours through a different lens
  11. Understand how to be customer-driven and offer appropriate customer services
  12. Understand ways to navigate to change customer base

Course Content

Below is the list of course content of our Having A Service Mindset training course

Understand the basics and introduction of Having a Service Mindset

  • What is it?
  • The benefits of having a service mindset to the business
  • Create a business vision

Create a positive perception

  • Offer quality customer services
  • Train staffs to implement the vision of the firm
  • Efficient recruitment process

Understand and value people

  • Employee empowerment program and benefits
  • Support service mentality

Customer-employee interactions

  • Goals setting
  • Support results and need-based conversations

Education and development program for employees

  • Benefits of continuous training of workers
  • Online customer courses for front office workers
  • Team building initiatives

Feedback

  • Employee feedback
  • Customer’s feedbacks
  • Instant response to customers’ complaint
  • Replying to the office emails and inquiries from prospects

Customer services and creativity

  • Customer satisfaction
  • Create value for the customers

Customer service mindset

  • Enhance customer experience

Develop listening and effective communication skills

  • Listen keenly to clients
  • Communicate effectively to customers

Empathy for customers

  • Understand the concerns of the customers
  • Consider frustrations of the customers and redress strategies

Build a reputation

  • Be friendly
  • Use of proper tone and body language

Create a wow experience

  • Offer a solution to customers’ problems
  • Be natural and avoid reading from the script
  • Avoid empty platitudes

Promote a good company culture

  • Benefits of customer-oriented culture
  • Effects of culture to service mindset employees

Acceptable values

  • Personal attributes
  • Beliefs and values
  • Standards and preferences

Social skills

  • Set a positive service mindset
  • Persuasive and resilience traits

Value Added Materials

Each participant will receive the following materials for the Having A Service Mindset course

Having A Service Mindset Learner’s Guide

Having A Service Mindset Key Takeaways Notes

Having A Service Mindset Essentials Ebook

Having A Service Mindset Course Handouts

Having A Service Mindset 30-Day Action Plan

Having A Service Mindset MindMaps Pack

Having A Service Mindset PPT Slides Used During Course

Having A Service Mindset Long-Term Memory Flashcards Pack

Having A Service Mindset E-Learning Course

Having A Service Mindset Online Video Course

Having A Service Mindset Essentials Audiobook

Having A Service Mindset Infographics Pack

Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Having A Service Mindset training course. Course participants not in Singapore may choose to sign up for our online time management training course.

2-Full Day Course

S$789
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$889
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

*Online Version

S$589
  • 1 Year E-learning Access
  • *Only Available For Certain Courses

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Having A Service Mindset training course

Course Facilitator

Our Trainers are Subject Matter Experts

Our subject matter experts stimulate discussions, generates ideas, foster curiosity and excitement among all of our training participants. All of our trainers have a minimum of 10-20 years in the training industry.

Download Course Brochure

Request for this Having A Service Mindset course brochure. Fill up the short information below and we will send it to you right away!

Are you inquiring on behalf of your organisation? (required)
YesNo

Immediate Results

KTI Training Methodology ™

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

Are you inquiring on behalf of your organisation? (required)
YesNo

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