Handling Complaints Course in Singapore
About This Handling Complaints Training Course
Handling Complaints Course in Singapore
Handling complaints skillfully is one of the many traits that an excellent customer service provider should have. With today’s technology providing numerous platforms for customers to voice complaints—e-mail, social media, calls, texts—the influx and demand for response are ever higher. This calls for even more attention and care when handling complaints.
Who Should Attend This Handling Complaints Workshop
This Handling Complaints workshop is ideal for anyone who would like to gain a strong grasp and improve their Handling Complaints.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Handling Complaints Training Program
The ideal group size for this Handling Complaints course is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Handling Complaints Skills Course
The duration of this Handling Complaints workshop is workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Handling Complaints Course Objectives
Below is the list of course objectives of our Handling Complaints course
- Define Handling Complaints
- List the Key Benefits of Handling Complaints
- State When to Use Handling Complaints
- Explain The Steps of Handling Complaints
- Apply The Steps of Handling Complaints in The Case Study
- Identify The Possible Pitfalls When Using Handling Complaints & How to Overcome Them
Handling Complaints Value Added Materials
Each participant will receive the following materials for the Handling Complaints course
Handling Complaints Learner’s Guide
Handling Complaints Key Takeaways Notes
Handling Complaints Essentials Ebook
Handling Complaints Course Handouts
Handling Complaints 30-Day Action Plan
Handling Complaints MindMaps Pack
Handling Complaints PPT Slides Used During Course
Handling Complaints Long-Term Memory Flashcards Pack
Handling Complaints E-Learning Course
Handling Complaints Online Video Course
Handling Complaints Essentials Audiobook
Handling Complaints Infographics Pack
Handling Complaints Certification
Each course participant will receive a certification of training completion
Course Fees
There are 3 pricing options available for this Handling Complaints training course. Course participants not in Singapore may choose to sign up for our online Handling Complaints training course.
2-Full Day Course
- Learner’s Guide
- Course Handouts
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Premium 2-Full Day Course
- Learner’s Guide
- Course Handouts
- PPT Slides Used During Training Course
- Long-Term Memory Flashcards Guide TM
- 1 Year Access to Online Training Video Course (*Worth S$589.97)
- Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
- Key Learning Takeaway Notes (*Worth S$18.97)
- Audio Book (*Worth S$18.97)
- eBook (*Worth S$14.97)
- Course Infographics Pack (*Worth S$11.97)
- Course Mind Maps (*Worth S$8.97)
- 30-Day Action Plan
*Online Version
- 1 Year E-learning Access
- *Only Available For Certain Courses
Upcoming Handling Complaints Training Course Schedule
Contact us for the latest Handling Complaints course schedules:
Phone: +65 6714 6663
Email: contact@knowlesti.com
Message:
Download Handling Complaints Course Brochure
Request for this Handling Complaints course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
Office Phone: +65 6714 6663
Email: contact@knowlesti.sg
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