Dealing With Hostile And Abusive Customers Workshop
Dealing With Hostile And Abusive Customers Course in Singapore
About This Dealing With Hostile And Abusive Customers Training Course
Dealing With Hostile And Abusive Customers Course in Singapore
Anywhere in sales, there are always chances of facing customers that border on harmful. When this happens, the best course of action is to call security immediately. But what should you do when security takes too long or it’s not around? Salespeople should be armed with protocols on how to handle such dangerous circumstances.
Who Should Attend This Dealing With Hostile And Abusive Customers Workshop
This workshop is ideal for anyone who would like to gain a strong grasp and improve their Dealing With Hostile And Abusive Customers.
All Staff Within An Organisation
Managers
Team Leaders
Executives
Assistants
Officers
Secretaries
Group Size For This Dealing With Hostile And Abusive Customers Training Program
The ideal group size for this Dealing With Hostile And Abusive Customers course is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration
The duration of this Dealing With Hostile And Abusive Customers workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.
2 Full Days
9 a.m to 5 p.m
Course Objectives
Below is the list of course objectives of our Dealing With Hostile And Abusive Customers course
- Establishing and implementing the customer feedback or complaint process
- Understanding customer responses and behavioural patterns.
- Who are the demanding customers and what makes them difficult?
- Effects of unhappy customers.
- How not to take customers’ wrath and negative emotions personally?
- Managing angry customers and their emotions.
- Ways to connect and empathise with customers.
- Methods of defusing anger and the tense situation.
- Listening and responding skills in managing anger.
- Recognising the nature of customer complaints and customers’ needs.
- Recognise their needs, problems and how to solve them.
- Why are customers angry and what are they unhappy about?
- Applying positive communication and “customer-benefit” statements.
- Handling complaints skillfully using structured approaches
- Learn effective communication and problem-solving skills.
- Recognise customer needs and knows what causes people to be difficult and understand if customers are actually difficult.
- Maintain your own negative feelings when dealing with difficult customers.
- Implement effective strategies to manage difficult customer-situations.
Dealing With Hostile And Abusive Customers Value Added Materials
Each participant will receive the following materials for the Dealing With Hostile And Abusive Customers Workshop
Dealing With Hostile And Abusive Customers Learner’s Guide
Dealing With Hostile And Abusive Customers Key Takeaways Notes
Dealing With Hostile And Abusive Customers Essentials Ebook
Dealing With Hostile And Abusive Customers Course Handouts
Dealing With Hostile And Abusive Customers 30-Day Action Plan
Dealing With Hostile And Abusive Customers MindMaps Pack
Customers PPT Slides Used During Course
Dealing With Hostile And Abusive Customers Long-Term Memory Flashcards Pack
Dealing With Hostile And Abusive Customers E-Learning Course
Dealing With Hostile And Abusive Customers Online Video Course
Dealing With Hostile And Abusive Customers Essentials Audiobook
Dealing With Hostile And Abusive Customers Infographics Pack
Dealing With Hostile And Abusive Customers Certification
Each course participant will receive a certification of training completion
Course Fees
There are 4 pricing options available for this Dealing With Hostile And Abusive Customers training course. Course participants not in Singapore may choose to sign up for our online training course.
- SGD 889.97 For a 60-minute Lunch Talk Session.
- SGD 389.97 For a Half Day Course Per Participant.
- SGD 589.97 For a 1 Day Course Per Participant.
- SGD 789.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Course Schedule
Contact us for the latest Dealing With Hostile And Abusive Customers course schedules:
Phone: +65 6714 6663
Email: contact@knowlesti.com
Message:
Download Course Brochure
Request for this Dealing With Hostile And Abusive Customers course brochure. Fill up the short information below and we will send it to you right away!
Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
Course Enquiries
Fill up the form and we will get back to you in less than 1 working day.
Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.
Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
Office Phone: +65 6714 6663
Email: contact@knowlesti.sg
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