Customer Satisfaction Training Course In Singapore

• All Staff Within An Organisation

• Managers

• Team Leaders

• Executives

• Assistants

• Officers

• Secretaries

• Minimum: 5 Participants

• Maximum: 15 Participants

• 1 Full Day

• 9 a.m to 5 p.m

• SGD 889.97 For a 60-minute Lunch Talk Session.
• SGD 389.97 For a Half Day Course Per Participant.
• SGD 589.97 For a 1 Day Course Per Participant.
• SGD 789.97 For a 2 Day Course Per Participant.

• Discounts available for more than 2 participants.

• Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

• Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

• We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

• Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

• Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Questions

What is customer satisfaction in simple words?

Customer satisfaction is a measurement that defines how happy customers are with a company's products, services, and capabilities. Customer satisfaction knowledge, including surveys and ratings, can assist a company to determine how to improve best or modify its products and services.

What is customer satisfaction and why is it important?

Customer satisfaction describes how products or services furnished by a company meet or surpass a customer's expectation. Customer satisfaction is essential because it gives marketers and business owners with a metric that they can utilise to control and improve their businesses.

What is your idea of customer satisfaction?

Customer satisfaction is a theoretical concept that measures the degree to which the products or services of a business meet consumers' expectations. Businesses can administer customer satisfaction surveys to collect feedback from customers and then utilise the feedback to try to develop customer satisfaction.

What are the 4 main customer needs?

The essential things a customer needs are: reasonable price, excellent service, and a great product.

What defines customer satisfaction?

Customer satisfaction is a measurement that defines how happy customers are with a company's products, services, and capabilities. Customer satisfaction knowledge, including surveys and ratings, can assist a company to determine how to improve best or modify its products and services.

How do you meet customer satisfaction?

Here are four great ways to improve customer satisfaction: Treat every customer as a VIP. Give every customer the same great treatment as one would like to receive. Keep weighing customer satisfaction. Understand how to survey customers' happiness correctly. Keep a watch on what customers say on social media.

How do you provide customer satisfaction?

Here are some guaranteed ways to Improve Customer Satisfaction: Treat Customers Like one Would Want to Be Treated. Personalise. Hold Daily Stand-up Meetings with the Team. Furnish Multichannel Support. Cut Wait Times. Improve Customer Service Communities. Give Proactive Customer Service. Study Complaints and Compliments.

What are the types of customer satisfaction?

Here are the significant types of customer feedback that one can analyse and how data can be collected: Brand Loyalty Feedback. Sales Feedback. Customer Preference Feedback. Product and Brand Health Feedback. Customer Satisfaction Feedback.

What are the benefits of customer satisfaction?

Here are some benefits: A Loyal Customer is a treasure to keep and avoid losing to the world. They can stop being clients in a heartbeat. Customer satisfaction is a factor that helps to stand out of the competition. Great customer experience can take the brand places.

What are the objectives of customer satisfaction?

Some Major Objectives of Customer Satisfaction: Show customers their value. Collect customer demographics. Evaluate customer service agents. Be relaxed and accessible to customers.

What are the components of customer satisfaction?

Here are essential elements for customer satisfaction: Be aware of the small things that every customer expects. Remember the acronym: SCC – (Smile, Contact, and Comment). Empathise with customers. Create solutions for client's issues and compliance. Clarify the situation with the client. Follow up with all customers.

What are the most important factors of customer service?

Here are some Critical Success Factors to Exceptional Customer Service Timeliness: Customers require their questions responded quickly, and their problem resolved promptly. Attitude: Attitude is everything. Empathy: Having empathy for their situation will usually calm down the most irate customer. Ownership: Assuming responsibility for the situation.

What are the five elements of customer service?

Here are Five Essential Customer Service Elements Respect - Respect the fact that customers pay our salaries and make our profits for us. Understanding - Understand, identify, and anticipate needs. Listening - Keep the ears and eyes open. Responding - Always respond positively. Serving - Essentially, this means fulfilling promises.

What is good customer service?

Excellent customer service usually means to provide timely, attentive, upbeat service to a customer. Fulfil customers' needs to show the company's excellent service and improves the company's reputation.

What is the most important thing to a customer?

Examine what a relationship with a customer requires and highlight the primary goals for establishing and maintaining positive customer relations. Trust. Customers must trust. Loyalty. Understand Customer Problems. Revisit Relationships.

What are the five basic needs of a customer?

The five needs of customers are Service, Action, Appreciation, Price, and Quality. Price: customers are constantly on the outlook for the lowest price that matches their needs. Quality: customers need excellent and durable products.

How do you build a strong relationship with clients?

How to build strong relationships with clients Focus on Solid Communication. Timely, efficient communication should be a priority. Maintain a Positive Attitude. Acknowledge the Client as an Individual. Share Knowledge. Be Open about Opinions. Outdo Expectations.

What is the most important aspect of customer relations?

One of the most crucial aspects of active customer service is "customer communication". Poor customer service communication always creates a negative impact on the business no matter how established it is.

What do customers expect from good customer service?

Before starting an interview for a customer service job, know what excellent customer service means in a personal way. Good customer service usually means providing timely, attentive, upbeat service to a customer, and making sure to address their needs in a manner that reflects positively on the company or business.