Customer Focused Writing Course

Customer Focused Writing Course

Customer Focused Writing Skills Course in Singapore

Customer Focused Writing Course

About This Customer Focused Writing Skills Training Course

Appealing to the hearts of customers relies largely on empathetic skills and creativity. In writing, it is important to impress upon them that they are the focus and priority of whatever is the subject about. Having skills in customer-focused writing can lead to better customer relationships, a better understanding of their needs, and better company image.

Who Should Attend This Customer Focused Writing Skills Workshop

This workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Focused Writing Skills.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Focused Writing Skills Training Program

The ideal group size for this Customer Focused Writing Skills Training Program is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration

The duration of this Customer Focused Writing Skills Training Program is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Course Objectives

Below is the list of course objectives of our Customer Focused Writing Skills Training Program

  • The characteristics of excellent customer service email.
  • Learn how to instantly compose a responsive customer service email.
  • Learn how to recognise customer questions and make sure the response answers all the questions.
  • Learn how to compose an email that solves the customer’s problem.
  • Learn how to compose an email with a pleasant and positive tone.
  • Learn how to personalise e-mail to make customers feel highly valued.
  • Learn how to include automated responses into an email reply so that the e-mail clearly answers the customer’s questions.
  • Learn how to examine your own email responses for clarity and correctness.

Course Content

Below is the list of the course content of our Customer Focused Writing Skills training course

  • Study sample customer service emails to generate a list of the traits of well-written email.
  • Discover the questions a customer is asking in sample email and compose a response that answers the questions and answers the customer’s problem.
  • Compose tailored email responses that combine new writing with automated responses.
  • Compose an email with a polite, positive and personal tone.
  • Practice methods for writing quick responses.
  • Use headings to arrange a complicated response.
  • Review principles of concise writing and basic punctuation rules.

Customer Focused Writing Skills Value Added Materials

Each participant will receive the following materials for the Customer Focused Writing Skills Training Program

Customer Focused Writing Skills Learner’s Guide

Customer Focused Writing Course

Customer Focused Writing Skills Key Takeaways Notes

Customer Focused Writing Course

Customer Focused Writing Skills Essentials Ebook

Customer Focused Writing Course

Customer Focused Writing Skills Course Handouts

Customer Focused Writing Course

Customer Focused Writing Skills 30-Day Action Plan

Customer Focused Writing Course

Customer Focused Writing Skills MindMaps Pack

Customer Focused Writing Course

PPT Slides Used During Course

Customer Focused Writing Course

Long-Term Memory Flashcards Pack

Customer Focused Writing Course

E-Learning Course

Customer Focused Writing Course

Customer Focused Writing Skills Online Video Course

Customer Focused Writing Course

Customer Focused Writing Skills Essentials Audiobook

Customer Focused Writing Course

Customer Focused Writing Skills Infographics Pack

Customer Focused Writing Course

Customer Focused Writing Skills Certification

Each course participant will receive a certification of training completion

Course Fees

There are 4 pricing options available for this Customer Focused Writing Skills training course. Course participants not in Singapore may choose to sign up for our online training course.

  • SGD 889.97 For a 60-minute Lunch Talk Session.
  • SGD 389.97 For a Half Day Course Per Participant.
  • SGD 589.97 For a 1 Day Course Per Participant.
  • SGD 789.97 For a 2 Day Course Per Participant.
  • Discounts available for more than 2 participants.

Upcoming Course Schedule

Contact us for the latest Customer Focused Writing Skills course schedules:

Phone: +65 6714 6663

Email: contact@knowlesti.com

Message:

    Download Course Brochure

    Request for this Customer Focused Writing Skills course brochure. Fill up the short information below and we will send it to you right away!

      • Post-Training Support: A vast majority of training does not have any effect beyond 120 days. But to work, training has to have a strong pre- and post-training component. Post-training reinforcement consequently helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: Similarly, we’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning outputs. As a result, Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. Therefore, this structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

      Knowles Training Institute Singapore Clients

      Course Enquiries

      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Office Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051

      Office Phone: +65 6714 6663

        We Guarantee 100% Privacy. We Respect Your Privacy. Your Information Will Never Be Shared.

        Register Now

        Register For This Customer Focused Writing Skills Course Now!

        Share This Customer Focused Writing Skills Training Course!

        Customer Focused Writing Skills course, workshop, training, class, seminar, talk, program, programme, activity, lecture. The Best Customer Focused Writing Skills courses, workshops, classes, seminars, talks, programs, programmes, activities, lectures in Singapore. Effective Customer Focused Writing Skills improvement tips, Customer Focused Writing Skills techniques, improve Customer Focused Writing Skills, improve Customer Focused Writing Skills games, Customer Focused Writing Skills improvement exercises, improve Customer Focused Writing Skills power, how to have good Customer Focused Writing Skills, how to have good Customer Focused Writing Skills in studying, how to build up your Customer Focused Writing Skills, how to improve Customer Focused Writing Skills how to improve Customer Focused Writing Skills course in Singapore. Enhance, boost, build up, enlarge, heighten Customer Focused Writing Skills course in Singapore. Increase, intensify, raise, reinforce, strengthen Customer Focused Writing Skills. Upgrade, amplify, boom, elevate, exaggerate, magnify, grow, gain Customer Focused Writing Skills. Develop Customer Focused Writing Skills, multiple, power up, beef up, bolster, establish, extend Customer Focused Writing Skills. Invigorate, restore, step up, toughen, empower, fortify, regenerate Customer Focused Writing Skills. Rejuvenate, renew, escalate, expand, maximize Customer Focused Writing Skills. Powerful, mighty, impressive, competent, great, excellent, exceptional Customer Focused Writing Skills in Singapore. Superb Customer Focused Writing Skills. Super, superior, strong, solid, active Customer Focused Writing Skills training courses and workshops in Singapore. Productive Customer Focused Writing Skills enhancement, booster, building up, enlargement, heightening, increment, strengthening, amplification. Online Customer Focused Writing Skills magnification, growth, development, power, empowerment, regeneration. Virtual Customer Focused Writing Skills rejuvenation, development, escalation, expansion. Constructive Customer Focused Writing Skills maximization, power training courses & workshops in Singapore.