Customer Focused Writing Skills Training Course In Singapore

Appealing to the hearts of customers relies largely on empathetic skills and creativity. In writing, it is important to impress upon them that they are the focus and priority of whatever is the subject about. Having skills in customer-focused writing can lead to better customer relationships, a better understanding of their needs, and better company image.

This workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Focused Writing Skills.

The ideal group size for this Customer Focused Writing Skills Training Program is:

The duration of this Customer Focused Writing Skills Training Program is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

Below is the list of course objectives of our Customer Focused Writing Skills Training Program

• The characteristics of excellent customer service email.
• Learn how to instantly compose a responsive customer service email.
• Learn how to recognise customer questions and make sure the response answers all the questions.
• Learn how to compose an email that solves the customer’s problem.
• Learn how to compose an email with a pleasant and positive tone.
• Learn how to personalise e-mail to make customers feel highly valued.
• Learn how to include automated responses into an email reply so that the e-mail clearly answers the customer’s questions.
• Learn how to examine your own email responses for clarity and correctness.

Below is the list of the course content of our Customer Focused Writing Skills training course

• Study sample customer service emails to generate a list of the traits of well-written email.
• Discover the questions a customer is asking in sample email and compose a response that answers the questions and answers the customer’s problem.
• Compose tailored email responses that combine new writing with automated responses.
• Compose an email with a polite, positive and personal tone.
• Practice methods for writing quick responses.
• Use headings to arrange a complicated response.
• Review principles of concise writing and basic punctuation rules.

Each participant will receive the following materials for the Customer Focused Writing Skills Training Program

Each course participant will receive a certification of training completion

There are 4 pricing options available for this Customer Focused Writing Skills training course. Course participants not in Singapore may choose to sign up for our online training course.

Contact us for the latest Customer Focused Writing Skills course schedules:

Register For This Customer Focused Writing Skills Course Now!

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