Contact Management Course in Singapore

About This Contact Management Training Course

Contact Management Course in Singapore

Contact Management simply means meeting new people who can be prospective customers that can shore up revenues.  Businesses and companies aim to build and maintain a relationship which is beneficial for interactions with suppliers, staffs, referral partners, affiliates, and managers that are managed for present and future transactions.

Learning contact management is useful for tracking customers, clients, and other business professionals who can contribute to the growth and development of the business. It is also a way to fully manage the relationship with the contacts.

In this Contact Management course, participants will learn the importance of constantly acquiring contacts of prospective customers and business partners that will help for its growth and improvement. This course will delve into using contact management to schedule appointments, track communication, change, and manage lead statuses, customer interactions, and create detailed communication records.

Who Should Attend This Contact Management Workshop

This Contact Management workshop is ideal for anyone who would like to gain a strong grasp and improve their Contact Management.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Contact Management Training Program

The ideal group size for this Contact Management course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Contact Management Skills Course

The duration of this Contact Management workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Contact Management Course Benefits

Below is the list of course benefits of our Contact Management course

  • Learn how to organise information on contacts and networks

  • Develop a database of relevant contacts

  • Determine potential business partners

  • Update existing entries of contacts

  • Maintain a channel of communication with contacts and networks

Contact Management Course Objectives

Below is the list of course objectives of our Contact Management course

  • Identify the purpose of contact management

  • Understand the components of contact management

  • Develop up-to-date database of contacts

  • Build networks with contacts of similar industry or profession

  • Maintain up-to-date records of existing contacts

  • Determine networks to tap for possible contacts

  • Strategize in prioritizing necessary business contacts

  • Manage interactions with networks

  • Record interactions with databased contacts

  • Develop communication records of business offers

  • Perform best practices in managing contacts

  • Plan how to utilize business contacts for revenues

Course Content For This Contact Management Training Course

Below is the list of course content of our Contact Management training course

Establishing a Contact Database

  • Why do we need to organize records and information about business contacts?

  • Updating their contact information

  • Understanding what they can provide for the business

  • Organizing and Sorting the Records

  • Adding Key Fields of Information

Tools for Building a Contact Database

  • Excel Worksheet

  • Google Spreadsheets

  • Cloud SQL

  • In-House Database

Workshops: Contact Management

  • Templates for Database

  • Cold Calls for Updating Contact Database

  • Best Practices in Contact Management

Contact Management Value Added Materials

Each participant will receive the following materials for the Contact Management course

Contact Management Learner’s Guide

Contact Management Key Takeaways Notes

Contact Management Essentials Ebook

Contact Management Course Handouts

Contact Management 30-Day Action Plan

Contact Management MindMaps Pack

Contact Management PPT Slides Used During Course

Contact Management Long-Term Memory Flashcards Pack

Contact Management E-Learning Course

Contact Management Online Video Course

Contact Management Essentials Audiobook

Contact Management Infographics Pack

Contact Management Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Contact Management training course. Course participants not in Singapore may choose to sign up for our online Contact Management training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Contact Management training course

Upcoming Contact Management Training Course Schedule

Contact us for the latest Contact Management course schedules:

Phone: +65 6817 2530



Will This Course Be Sponsored By Your Organisation?

Download Contact Management Course Brochure

Request for this Contact Management course brochure. Fill up the short information below and we will send it to you right away!

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Knowles Training Institute Clients

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406


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