Benchmarking Course in Singapore

About This Benchmarking Training Course

Benchmarking Course in Singapore

Benchmarking is the method of comparing business processes and performance metrics against industry bests and best practices from other companies. Dimensions of benchmarking that are typically measured are time, quality and cost.

Benchmarking is a way of determining what the most excellent performance that can be achieved, be it in a particular company, by a competitor or by an entirely different industry is. This information can then be used to recognise gaps in an organisation’s processes to achieve a competitive advantage.

To put it, benchmarks are the “what,” and benchmarking is the “how.” It is important to note that benchmarking is not an immediate or easy process tool. Before undertaking a benchmarking opportunity, it is essential to have a careful understanding of the business guidelines. Some organisations have strict guidelines as to what information can be collected, and whom to contact to get that information. Depending on the size of the organisation, practitioners may be amazed at what is already available in-house.

The Benchmarking Process

Benchmarking requires looking outward (outside a particular business, company, industry, region or country) to study how others accomplish their performance levels, and to surmise the processes they use.

Benchmarking helps explain the processes behind a great performance. When lessons learned from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organisation or critical areas of the business.

The application of benchmarking involves four key steps:

  • Understand in detail existing business processes.
  • Examine the business processes of others.
  • Compare one’s business performance with another business.
  • Implement the necessary steps to close the performance gap.

Benchmarking must not be regarded as a one-off exercise. To be effective, benchmarking must become an essential part of an ongoing improvement process, the goal being to keep abreast of ever-improving best practice.

Who Should Attend This Benchmarking Workshop

This Benchmarking workshop is ideal for anyone who would like to gain a strong grasp and improve their Benchmarking.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Benchmarking Training Program

The ideal group size for this Benchmarking course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Benchmarking Skills Course

The duration of this Benchmarking workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Benchmarking Course Benefits

Below is the list of course benefits of our Benchmarking course

  • Enables organizations to evaluate their performance in comparison to other companies
  • Enables comparison of performance within the different departments and units of organization
  • Increases the responsibility and accountability of employees
  • Promotes a culture of continuous improvement
  • Enables better creation of strategy and vision of the organisation
  • Provides a competitive edge to the company over rivals

Companies use Benchmarking to:

  • Benchmarking identifies techniques of improving operational efficiency and product design.
  • Benchmarking exposes an organisation’s relative cost position and identifies opportunities for improvement.
  • Benchmarking helps organisations focus on capabilities that are critical to building strategic advantage.
  • Benchmarking brings fresh ideas into the company and facilitates experience sharing and learning.

Benchmarking Course Objectives

Below is the list of course objectives of our Benchmarking course

  • Understand the term ‘benchmarking’.
  • State the difference between benchmark and benchmarking.
  • Identify the types of people who use benchmarking.
  • Understand the company-to-company comparisons as well as comparisons between different departments
  • Determine the benefits of benchmarking for organizations
  • The 12 stage approach of benchmarking.
  • The 3 types of cost in benchmarking.
  • Internal vs external benchmarking.
  • The 3 types of benchmarking
  • Discover the various benchmarking tools
  • State the difference between informal vs formal benchmarking tools
  • Explain the challenges associated with benchmarking
  • Devise techniques to prioritize opportunities for improvement
  • Devise ways of improving company’s cost competitiveness
  • Understand the different types of benchmarking
  • Determine the critical success factors to gain a competitive advantage

Course Content For This Benchmarking Training Course

Below is the list of course content of our Benchmarking training course

  • What is benchmarking?
  • What are the different types of organizational benchmarking?
  • What are the benefits of benchmarking?
  • How a company undertakes a benchmarking initiative?
  • What is the future of benchmarking?
  • Case study and group discussion among the participants.
  • Benchmarking Case Study 1: Starwood Hotels & Resorts
  • Benchmarking Case Study 2: Brookfield Zoo
  • Benchmarking Case Study 3: Office of Federal Student Aid, Department of Education
  • Benchmarking Case Study 4: XEROX
  • Benchmarking Case Study 4: University of Exeter


Benchmarking Value Added Materials

Each participant will receive the following materials for the Benchmarking course

Benchmarking Learner’s Guide

Benchmarking Key Takeaways Notes

Benchmarking Essentials Ebook

Benchmarking Course Handouts

Benchmarking 30-Day Action Plan

Benchmarking MindMaps Pack

Benchmarking PPT Slides Used During Course

Benchmarking Long-Term Memory Flashcards Pack

Benchmarking E-Learning Course

Benchmarking Online Video Course

Benchmarking Essentials Audiobook

Benchmarking Infographics Pack

Benchmarking Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Benchmarking training course. Course participants not in Singapore may choose to sign up for our online Benchmarking training course.

2-Full Day Course

  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Upcoming Benchmarking Training Course Schedule

Contact us for the latest Benchmarking course schedules:

Phone: +65 6817 2530




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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Fill up the form and we will get back to you in less than 1 working day.

      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

      Office Address: Knowles Training Institute, 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987

      Office Phone: +65 6935 7406


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