Effective Facilitation Skills Course in Singapore

Being a facilitator is a handy skill that can be used anywhere, whether you are a top executive, a branch manager, or a team member. Facilitators make a process move smoothly in the right direction without having to favor any sides. Employing facilitation skills is helpful to maintain a harmonious work environment.

This Facilitation Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Facilitation Skills.

The ideal group size for this Facilitation Skills course is:

The duration of this Facilitation Skills workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Facilitation Skills course

• Employ communication at work to improve employee facilitation skills
• Incorporate good facilitation skills to encourage people participation and engagement in learning.
• Employ facilitation skills to convey organization goals to staff and enhance employee responsibility and accountability.
• Good facilitation skills will build leadership and communication skills.
• Apply facilitation skills to professionally manage dysfunctional group behavior.
• Incorporate facilitation skills to improve meeting outcome
• Facilitation skills help to improve connection between facilitators and people.
• Adopt good facilitation skills at the workplace to enhance people confidence and self-esteem
• Use of good facilitation skills will improve meeting efficiency.
• Develop relevant instructional materials that meet people goals
• Proper facilitation skills will ensure efficient use of time and money.
• Apply facilitation skills in staff interactions to improve recording of results
• Incorporate facilitation skills to encourage employee creativity and innovation

Below is the list of course objectives of our Facilitation Skills course

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
• Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
• Define what interventions are, when they are appropriate and how to implement them.

Below is the list of course content of our Facilitation Skills training course

Module 1: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module 2: Understanding Facilitation

• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?

Module 3: Process vs. Content

• About Process
• About Content
• A Facilitator”s Focus

Module 4: Laying the Groundwork

• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data

Module 5: Tuckman and Jensen”s Model of Team Development

• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing

Module 6: Building Consensus

• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing

Module 7: Reaching a Decision Point

• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique

Module 8: Dealing with Difficult People

• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own

Module 9: Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track

Module 10: About Intervention

• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention

Module 1: Intervention Techniques

• Using Your Processes
• Boomerang it Back
• ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module 12: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Each participant will receive the following materials for the Effective Facilitation Skills course

Each course participant will receive a certification of training completion

There are 3 pricing options available for this Facilitation Skills training course. Course participants not in Singapore may choose to sign up for our online Facilitation Skills training course.

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