Managing Volatile People Course in Singapore

People with tendencies to get angry easily or suddenly are a lot to deal with and work with. In the workplace where keeping a distance is necessary but not always possible, everyone must know how to manage such volatile people for the sanity of everyone and for a harmonious working atmosphere.

This Managing Volatile People workshop is ideal for anyone who would like to gain a strong grasp and improve their Managing Volatile People.

The ideal group size for this Managing Volatile People course is:

The duration of this Managing Volatile People workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Managing Volatile People course

1. Explain how the behavior is affecting his coworkers and the office environment
2. Show a willingness to change his/her demeanor and personality
3. Provide feedback often and in both directions and have a great employee retention approach
4. Improve the employee’s performance in the short-term, thus improving overall performance and communication at all levels
5. Accept there might not be an outcome that suits both you or the difficult employee
6. Know exactly what you want to say to the employee
7. Encourage conversations to understand each other and handle concerns immediately with a clear plan of action
8. Address the volatile employee in a way that gets your message across and corrects the problem
9. Send the message that you care about what the employee thinks and feels which diminishes a person’s defensive, volatile responses
10. Ensure that you check for understanding and place mechanisms in place in order to encourage feedback
11. Develop employees’ conflict management skills to better handle situations like that in the future
12. Use this opportunity as either a teaching moment for your employees on how not to act or as a chance for growth for the employee in question

Below is the list of course objectives of our Managing Volatile People course

1. Learn how to manage volatile employees and lead them effectively to improve on their behavior
2. Make sure the employee is aware of the problems they are causing in the workplace
3. Provide additional support in order to motivate the employee to change
4. Provide some especially substantive, challenging assignments that will fully utilize and stretch their considerable skills
5. Articulate the issues as precisely as possible and assess objectively whether goals are achieved or not
6. Ascertain differences and decide which strategy works best and ask them why they take the approach they do
7. Give them the one-on-one attention they deserve with all levels of management and foster their creativity
8. Think about other types of learning and employee development opportunities that you could offer
9. Implement a proactive quarterly review that provides them with more immediate feedback
10. Determine the best path to ensure the team and work environment is productive
11. work with the individual to build problems into clear and mutually agreed upon performance objectives
12. Ask your employee why he or she felt the need for such an outburst and explore the deeper reasons behind this insubordination

Below is the list of course content of our Managing Volatile People training course

1. Introduce new challenges and invest in their learning and development
2. Knowing exactly what you want to say to the employee will keep you from being thrown off track if the employee gets defensive or has an outburst
3. If you make a checklist, give a copy to the employee to follow along with, as he may have difficulty listening or understanding what you say
4. For the employee’s privacy, hold meetings and other discussions in your office or in a conference room away from the main work area
5. Speak with a calm tone of voice because volatile employees sometimes respond negatively to accusatory tones of voice, which could thwart your efforts to communicate
6. Make eye contact and listen to the employee, by doing so sends the message that you care about what the employee thinks and feels, which generally diminishes a person’s defensive, volatile responses
7. Ask the employee to identify his source or sources of frustration, and offer solutions if the sources are work-related
8. You may need a witness or someone to provide expert advice if the source of the employee’s volatility lies outside of the workplace
9. Consider requesting the presence of company security personnel or the presence of more than one human resources representative at all meetings if the employee has a documented history of volatility
10. provide some especially substantive, challenging assignments that will fully utilize and stretch their considerable skills
11. Don’t dance around problems – articulate the issues as precisely as possible
12. As a boss, you have to remember to keep your cool and regardless of what an employee says about you as a leader, you cannot lower yourself to that level

Each participant will receive the following materials for the Managing Volatile People course

Each course participant will receive a certification of training completion

There are 3 pricing options available for this Managing Volatile People training course. Course participants not in Singapore may choose to sign up for our online Managing Volatile People training course.

We have the following  discounts, fundings & subsidies for this Managing Volatile People training course

Contact us for the latest Managing Volatile People course schedules:

Register For This Managing Volatile People Course Now!

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