Managing The 4Ps Of Delegates Course in Singapore

Facing internal problems like resistance and protests from employees is a wake-up call that needs to be addressed before it becomes unresolvable. The four Ps of delegates (protester, passenger, prisoner, and participant) is a management tool that is ideal to use in resolving conflicts, drawing out the real sentiments of the employees.

This Managing The 4Ps Of Delegates workshop is ideal for anyone who would like to gain a strong grasp and improve their Managing The 4Ps Of Delegates.

The ideal group size for this Managing The 4Ps Of Delegates course is:

The duration of this Managing The 4Ps Of Delegates workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

Below is the list of course benefits of our Managing The 4Ps Of Delegates course

1. Use a training and facilitation tool called the 4Ps in effectively managing people in the workplace
2. Use the 4ps of delegates in team-building sessions, meetings, or briefings
3. Try to turn any prisoners, protesters, and passengers into participants
4. Discuss what they could do to turn themselves into Participants
5. Explore how you can change negative thoughts to positive ones
6. Explain the benefits and useful outcomes from committing to the session
7. Think about what you need to do to change your approach or outlook
8. Identifying difficult behaviours& the causes of this behavior
9. Recognition for problem resolution & encouraging positive behavior
10. Passive, aggressive and assertive communication and methods to providing constructive feedback
11. Setting SMART goals and targets & reviewing employee performances
12. Identifying the correct level of delegation and coaching skills using the GROW model

Below is the list of course objectives of our Managing The 4Ps Of Delegates course

1. Learn how to manage the 4Ps of delegates and know its functions if applied in the workplace
2. Turn passengers, protesters, and prisoners into participants for the benefit of the company
3. Explore what each category means in managing the 4ps of delegates
4. Learn how you can use 4Ps to turn negative attitudes into positive one for your employees in work
5. Allow you and your attendees to consider both the “what” and “why” of their behavior
6. Observe and assess participants’ behavior for yourself
7. Adjust your facilitating style accordingly to work well with the different categories of the 4Ps
8. Explore any concerns your employees have about work issues and help them deal with it
9. Encourage collaboration and openness between members of your team in the workplace
10. Bring resistance or disengagement out into the open and let people know your opinions on how they are categorized in the 4Ps
11. Facilitate training and understand group dynamics to help everyone coexist in one work environment
12. Take a step back from situation and ask yourself how you’re behaving or how others might interpret your behavior

Below is the list of course content of our Managing The 4Ps Of Delegates training course

Understanding the 4Ps of Delegates

1. Participant, he or she wants to learn, and is enthusiastic and fully engaged with the process
2. Passenger, this person has no intention of disrupting the session, but neither will he/she engage with it or play an active role
3. Protester will often disagree with everything and generally go out of their way to make the experience as unpleasant as possible for everyone
4. Prisoner is resigned to being there but feels trapped and just wants to escape however, he/she is not confrontational
5. Positive passenger has low self-esteem/confidence; has a tendency to sit back due to lack of self-belief; wants it but doesn’t always demonstrate it
6. Negative passenger is capable of delivering, however, is either lazy, (tries to do as little as possible) or is constantly looking for the easy way out
7. Positive prisoner, trapped but aware and prepared to get out!  More motivation, focus and confidence
8. Negative prisoner, trapped, in a place where they don’t want to be, hates it; lack of motivation to get out
9. Positive protester, challenges, disagrees as they are passionate but always offer solutions; they care and aren’t prepared to be ‘yes’ people just to fit it
10. Negative protester, disagrees with everything, always questioning, very challenging, never happy
11. Positive player are highly motivated, self-starter, hard worker; this is your ‘to to’ person, always prepared to go the extra mile; uses own initiative, takes ownership
12. Negative player can and has delivered all of the above but an attitudinal change means they believe their own hype – ‘too big for their boots’

Each participant will receive the following materials for the Managing The 4Ps Of Delegates course

Each course participant will receive a certification of training completion

There are 3 pricing options available for this Managing The 4Ps Of Delegates training course. Course participants not in Singapore may choose to sign up for our online Managing The 4Ps Of Delegates training course.

We have the following  discounts, fundings & subsidies for this Managing The 4Ps Of Delegates training course

Contact us for the latest Managing The 4Ps Of Delegates course schedules:

Register For This Managing The 4Ps Of Delegates Course Now!

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