Empathy At Work Course in Singapore

About This Empathy At Work Training Course

Empathy at Work Training Course in Singapore

Empathy is an emotional capability to relate to a person’s feelings. It is often analogized as “walking on someone’s shoes.” In the workplace, empathy for others enhances a strong, tight-knit relationship that can overcome emotional stresses together. Learning to be empathic helps an individual to avoid offending someone and jumping to the wrong conclusions.

Can You Teach Empathy?

Lasting empathy can’t be taught overnight, but the foundations of empathetic skills can be immediately visible through encouragements and instructions. In a study published in the Journal of Personality and Social Psychology, researchers succeeded in applying empathy in situations involving racism. Their participants were shown a video of a black man experiencing discrimination while going through regular public interactions.

After being asked to imagine the black man’s feelings and their own if it happened to them, the tests later showed less bias. Empathy training is also one of the most effective ways to teach empathy. According to a Forbes article, customer satisfaction increased by 6% after only six weeks when a former Telefonica Germany CEO provided it to his employees.

Who Should Attend This Empathy At Work Workshop

This Empathy At Work workshop is ideal for anyone who would like to gain a strong grasp and improve their Empathy At Work.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Empathy At Work Training Program

The ideal group size for this Empathy At Work course is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Empathy At Work Skills Course

The duration of this Empathy At Work workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Empathy At Work Course Benefits

Below is the list of course benefits of our Empathy At Work course

  • Empathy builds employee loyalty to business goals leading to better business outcomes
  • Empathy leads to improved interpersonal relations and helps business gain competitive advantage
  • Empathy leads to enhanced employee morale and productivity at the workplace
  • Empathy allows employees to effectively deal with stressors and workplace anxiety thus reducing employee absenteeism and turnover
  • Empathy builds conscientious and people oriented leaders at the workplace.
  • Empathy impacts on better customer relationships and elevates customer satisfaction.
  • Empathy improves cultural competence
  • Empathy fuels effective collaboration with employers, employers, clients and business partners
  • Empathy builds productivity
  • Empathy is at the core of a business mission
  • Gain knowledge on empathy process and how it impacts on employees and organizations.

Empathy At Work Course Objectives

Below is the list of course objectives of our Empathy At Work course

  • Understand the meaning and value of empathy at the workplace.
  • Understand why leaders should practice empathy towards the employees at the workplace.
  • Learn the elements and characteristics of empathy at the workplace.
  • Factors to consider when expressing empathy toward employees at the workplace.
  • Know the attributes of an empathetic leader at the workplace.
  • Acquire the strategies of creating and sustaining empathy at the workplace for professionals.
  • Know the basic fundamentals and guidelines of practicing empathy at the workplace.
  • Appreciate the role played by effective communication in creating empathy at the workplace.
  • Learn the tips of building and integrating empathy in the working environment.
  • Learn the steps and process of creating and achieving empathy at the workplace.
  • Learn the techniques of setting boundaries to refrain employees from abusing empathy.
  • Understand the professional skills needed for exercising empathy at the workplace.
  • Discover the ways and methods of improving employee empathy at the workplace.

 

Course Content For This Empathy At Work Training Course

Below is the list of course content of our Empathy At Work training programme

Empathy is the ability to understand other people’s emotions and what they’re thinking or feeling. Empathy helps us better connect with those around us.

 

  • Define Empathy
  • Can You Teach Empathy?
  • Why Some People Lack Empathy
  • Traits of Empathic People
  • 5 Reasons Why Workplace Empathy Is Crucial
  • Reasons Why Companies Struggle With Empathy
  • Quick real-life story on workplace empathy
  • The clear difference between empathy, sympathy, and compassion with examples for each
  • Why empathy in the workplace does not happen overnight
  • State 3 major differences between listening vs hearing
  • Reasons why you should not automatically assume the worst in people
  • Ways to walk in your colleagues’ shoes
  • Ways to form a deep connection with someone with examples for each
  • Questions that will make you a more empathic person
  • Ways to avoid making assumptions with real-life examples
  • 10 difficult personalities and 2 examples on how to deal with each one of them
  • Reasons why empathy is a crucial leadership skill
  • Powerful ways to be a more empathetic leader
  • Proven ways to build and improve empathy in the workplace
  • Activities for building empathy in adults
  • 6 pretty clear signs you’re being taken advantage of at work and how to prevent it from happening 44

 

Empathy At Work Value Added Materials

Each participant will receive the following materials for the Empathy At Work course

Empathy At Work Learner’s Guide

Empathy At Work Key Takeaways Notes

Empathy At Work Essentials Ebook

Empathy At Work Course Handouts

Empathy At Work 30-Day Action Plan

Empathy At Work MindMaps Pack

Empathy At Work PPT Slides Used During Course

Empathy At Work Long-Term Memory Flashcards Pack

Empathy At Work E-Learning Course

Empathy At Work Online Video Course

Empathy At Work Essentials Audiobook

Empathy At Work Infographics Pack

Empathy At Work Certification

Each course participant will receive a certification of training completion

Course Fees

There are 3 pricing options available for this Empathy At Work training course. Course participants not in Singapore may choose to sign up for our online Empathy At Work training course.

2-Full Day Course

S$789
  • Learner’s Guide
  • Course Handouts

Premium 2-Full Day Course

S$889
  • Learner’s Guide
  • Course Handouts
  • PPT Slides Used During Training Course
  • Long-Term Memory Flashcards Guide TM
  • 1 Year Access to Online Training Video Course (*Worth S$589.97)
  • Contact Your Trainer: 90-Day Post Course Help (*Worth S$89.97)
  • Key Learning Takeaway Notes (*Worth S$18.97)
  • Audio Book (*Worth S$18.97)
  • eBook (*Worth S$14.97)
  • Course Infographics Pack (*Worth S$11.97)
  • Course Mind Maps (*Worth S$8.97)
  • 30-Day Action Plan

Course Discounts, Fundings & Subsidies

We have the following  discounts, fundings & subsidies for this Empathy At Work training course

Course Facilitator

Our Trainers are Subject Matter Experts

Our subject matter experts stimulate discussions, generates ideas, foster curiosity and excitement among all of our training participants. All of our trainers have a minimum of 10-20 years in the training industry.

Upcoming Empathy At Work Training Course Schedule

Contact us for the latest Empathy At Work course schedules:

Phone: +65 6817 2530

Email: contact@knowlesti.com

Message:

Will This Course Be Sponsored By Your Organisation?
YesNo

Download Empathy At Work Course Brochure

Request for this Empathy At Work course brochure. Fill up the short information below and we will send it to you right away!

Immediate Results

KTI Training Methodology ™

Why Register For This Training Course?

  • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

  • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

  • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.

  • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

  • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

Course Enquiries

Fill up the form and we will get back to you in less than 1 working day.

Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualised to meet your organisation’s training needs. Leverage on our large pool of professional trainers and consultants for your organisation’s training needs.

Office Address: Knowles Training Institute, 138 Robinson Road, #28-03, Oxley Tower, Singapore 068906

Office Phone: +65 6935 7406

Email: contact@knowlesti.sg

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